[Resolved]  Pureit Purifier (Hindustan Unilever) — Pureit Advanced purifier Damaged Product

Address:

Bangalore, Karnataka

Respected Sir/Madam I Dheeraj Choudhry residing at Bangalore. I brought Pureit advanced purifier (Pureit Customer ID: [protected]) on 20th April 2014 from Reliance Digital Cunnigham Road. Within 5 Days purifier started leaking in the middle portion. When called the Pureit customer care they told me that i will have to exchange it from Dealer. When visited the dealer they told me that I need to contact Pureit as its their product and they are responsible for this. Then i had to call Pureit helpline([protected]). After registering a compliant they told me that it will be rectified within 2 days. Even after 5 days there was no response and my compliant was closed. When called the helpline they told me that its system issue and opened a new compliant and told it will be rectified soon. After 6 days a technician from Pureit came to my home and reported that the middle portion is damaged they will replace the middle portion within 2 Days. Even after 15 Days there was no response, When called the pureit helpline they told me that they will have to get permission from higher authority.After about 5 Days the middle portion was replaced. Just after 7 Days it started leaking from other part. When called helpline they told me that it will be rectified within 48 hours. Even after waiting for 5 Days there was no response. Sixth day a technician came and did some sort of fitting and mentioned that it will not have any problem from now. Just after 7 Days it started leaking again. Opened a compliant with helpline and i was informed that it will be fixed within 2 Days. The technician came after 7 Days and he washed some portion and told that it will not leak again. Just after 15 Days it started leaking again from middle portion. I called the helpline on 20th June spoke to call executive Najma Farheen and a compliant C[protected].was raised stating technician would visit o check the problem. A technician came the next day and reported that the Germ Killer has stopped working. As got exhausted with this i asked them to replace or return my Money. They reported that they will have to contact they high team. Next i received call from a team lead Gopi([protected]) he denied stating they will replace the Germ Killer but cannot replace the whole part. Another Team Lead Mohammed|([protected]) called me and mentioned that they will replace the Germ Killer. I asked them to replace the whole kit as i keep having issue with 7 or 10 days. He told me that he will check with his manager and will try to do something. Even after 2 Days i received no response. Today ( 26 June) i received call from some Pureit supervisor Satish ([protected]) stating they will replace the Germ Kit but not the whole Purifier, When i told him that i need the whole Purifier replaced he told me that he will talk to his manager and call me tomorrow. Today i received message that my compliant C[protected] is resolved. It is a request to the consumer court to rectify my problem and to suspend these kind of Vendors who doesn't provide correct product and doesn't have responsibility. Which can clean our Country. Regards, Dheeraj [protected]