Purplle.com — About my recent delivery failed without any reason

AWB [protected]
from last three days my delivery shows failed without any reason provided to me by courier co. (delhivery) or purplle.com. no delivery executive called me in these three days
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Purplle.com customer support has been notified about the posted complaint.
Verified Support
Aug 09, 2025
Purplle.com Customer Care's response
Dear Sutapa,

Greetings from Purplle Executive Customer Relations team !!

We understand your concern is regarding the delivery of your placed order associated with order ID 86078082.

We regret to inform you that your order has been returned back to our warehouse due to logistic constraints.

A refund of Rs 681.00 has been processed on 08th of August 2025 under reference ID[protected] and it should reflect in your account within 7-10 working days. You should expect to receive your refund to be credited by 22nd of August 2025.

We sincerely apologize for any inconvenience caused. Be assured, we are committed to continually improving and expediting our customer service to better serve you.

We kindly ask for another chance to serve you by placing a fresh order. Rest assured, we'll prioritize your future orders to ensure swift delivery. If you decide to reorder, you can check our current offers by clicking on this link: https://www.purplle.com/offers

Please do let us know if there is anything else we can help you with.

Assuring you of our best services always. Have a wonderful year ahead.

Warm Regards,

Pravin Bose
Purplle.com
Aug 11, 2025
Updated by moli95
I CANCELLED THE WHOLE ORDER BUT STILL I DID NOT GET MY MONEY BACK, IT'S NOW FIVE DAYS
 
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