[Resolved] Purplle.com — Cancel my prepaid order I didn't get my money back

[Resolved] Purplle.com — Cancel my prepaid order I didn't get my money back

A athulyasarath from Ernakulam, Kerala Mar 12, 2024 Mar 13, 2024 This thread was updated on Mar 13, 2024

I purchased from purplle app on 6 th march 2024 and also paid online. Order I'd[protected].Then the delivery date was 7 th march. But the delivery was delayed upto 9 th march . I cancel my prepaid order and the delivery agent returned product. My money is not credited till today. Please be back my money immediately... They said money is refunded. Immediately issue my money otherwise complained to consumer court. +1 photos Was this information helpful? No (0) Yes (0)
Mar 12, 2024 Complaint marked as Resolved Purplle Customer Care World Purplle.com customer support has been notified about the posted complaint. Verified Support Mar 13, 2024 Purplle.com Customer Care's response Dear Athulya, Greetings from Purplle Executive Customer Relations team !! We extend our heartfelt apologies for any inconvenience that may have caused you. We understand your concern is related to the refund of Rs. 1863/- for order ID 50523053. As per checking the details, the refund was processed on 09/Mar/2024. For Card payments, it takes 7-10 working days (excluding Saturday, Sunday, and Public Holidays as the Banks don't operate) to reflect in your source account. The refund will be reflected in the name of Manash Lifestyle Pvt Ltd Here is the refund reference number - 7099880121236972805960 Please do let us know if there is anything else we can help you with. You can also track the status of your order/shipment/refund/returns on our app/website by going to Profile > My orders > Select your order Assuring you of our best services always. Have a wonderful day ahead.
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