[Resolved] Purplle.com — Fraud&Cheating by the delivery agent

Lucky laxmi

from Kottayam, Kerala

Dec 9, 2024

Address: Mumbai, Maharashtra, Kottayam, Kerala

I am ordered the product on November 29 the has not at been delivered to me after allowed of compliance there delivery agent in our area called us, then told does this is calling from my own number and can reach you after calling for delivery of the order after that we bought a code that come on our SMS saying that delivery would be done today or tomorrow morning and at around 8 o'clock we received a message in our mail and also via whatsapp message that the order has been delivered but we have not it received the ordered products and the money has already paid.
I didn't get the item and my money was gone.
Kindly please provide a solution.

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Jan 10, 2025

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2024

Purplle.com Customer Care's response Dear Support,

Greetings from the Purplle Executive Customer Relations team !!

We understand your concern is regarding the delivery of your placed order.

We extend our heartfelt apologies for any inconvenience that may have been caused to you.

We are unable to fetch any order details, To dive into the details and offer the best help, we need a bit more information. Could you share:

1. The email ID you used for registration
2. Your registered contact number
3. Order ID

Looking forward to your response.