[Resolved]  Purplle.com — awaiting refund since a month

Address:Ahmedabad, Gujarat, 380054

I ordered 2 lipsticks from purplle.com on 30th nov and got delivery on 5th dec. As the color was different from image and quality was not worth, so i returned them on 7th dec.
After waiting for few days i got refund but that was for only 1 lipstick, i called them next for 2nd one and they said within 2 days they will proceed but i have not received any update from them.
Spoke with customer care many times but everytime i got ans that it will be done in 2 days.
Kindly look into this asap.
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Feb 25, 2018
Complaint marked as Resolved 
Purplle.com customer support has been notified about the posted complaint.
Verified Support
Jan 14, 2018
Purplle.com Customer Care's response
Requesting you to kindly assist us with the Order ID or the registered mail address. So we would be in a better place to assist you at the earliest.
Jan 16, 2018
Updated by patelzalak25
Order ID: [protected]
Jan 20, 2018
Updated by patelzalak25
Awaiting your response
Complaint comments 

Comments

Please replace a dameged or defective item . Wrong product in my order

I ordered some cosmetic COD from website, but when I received the parcel I really didn't like quality of some product so I returned those products.. now from past 1 week I m trying to contact customer care no. but it's not answering.. I want refund for products..My order id is #[protected]. I need my refund as soon as possible..

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