[Resolved]  Purplle.com — Missing Products

Date of Order: 22-Dec-2022 and Date of Delivery:26-Dec-2022
ORDER ID: [protected]

I ordered 2 bottles of Faces Canada Makeup Fixer setting spray, L'oreal Paris Extraordinary oil serum, Maybelline New York Fit Me Concealer and 1 bottle of Maybelline New York Super Stay Full Coverage Foundation. I have received only 1 bottle of the Faces Canada spray, L'oreal serum, Maybelline Concealer and didn't receive the Foundation.
I have been putting return requests but they are rejecting them. Also, I have called them 10-20 times, mailed them 5-10 times but every time they tell me that they can't help me because they have verified the issue and they have delivered the products. But I didn't receive the products. I shared my unboxing video and images of the products as well but still no help. Why should I pay for something I didn't even get?
Also, whenever I call them, I have to explain my issue to a new executive and then they mute the call and do not respond. Every time they tell me that they have verified it with the warehouse and they have delivered the products but I didn't get them.
I'm ready to return the received products as well, please process the refund.
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Feb 11, 2023
Complaint marked as Resolved 
Purplle.com customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2023
Purplle.com Customer Care's response
Dear Support,

Greetings from Purplle Executive Customer Relations team!!

We apologise for any inconvenience this has caused you.

We regret to inform you that your return request for order 30992165 of the following products was denied by our concerned team.

Faces Canada Makeup Fixer | Setting Spray | Keeps Makeup Intact | Chamomile and Hyaluronic Acid Enriched | Hydrates & Refreshes Skin 100ml x 2
Maybelline New York Super Stay Full Coverage Foundation - Natural Ivory 112 (30 ml)
Maybelline New York Fit Me Concealer - Light 10 (6.8 ml) x 2
L'Oreal Paris Extraordinary Oil Serum, 100 ml
All products were packed and shipped in accordance with the checks. Hence, we will not be in a position to assist you anymore with your return request.

Please accept our sincere apologies for the difficulties we may have caused you. Our aspiration is to keep you as one of our valued customers, and we hope to serve you better in subsequent times.

Wishing you a very Happy New Year 2023!
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