[Resolved] Purplle.com — Product tagged as delivered without being actually delivered

[Resolved] Purplle.com — Product tagged as delivered without being actually delivered

S Shrinidhi_01 Jan 18, 2023 Jan 22, 2023 This thread was updated on Jan 22, 2023

Hello, I placed an order with Purplle on 10-Jan'23 for 7 products. 6 products was received on 12-Jan-23. 1 product was delivered and the expected delivery was shown as 15-Jan-23 in the App. Later when i checked on consecutive days, the product was marked as delivered by 'Ecom Express' on 12th Jan 2023. On contacting the customer care, the response was 'As a customer i should keep on checking the product expected delivery and raise a complaint within 48 hrs.' If on 12 Jan 2023, the App showed expected on 15- Jan-23 - then how could i have raise a complaint in that case too. I have been cheated for a certain amount, please help me. Attaching the screenshot of the deliver AWB details. Thanks! Looking for your support. +1 photos Was this information helpful? No (0) Yes (0)
Mar 1, 2023 Complaint marked as Resolved Purplle.com customer support has been notified about the posted complaint. Verified Support Jan 22, 2023 Purplle.com Customer Care's response We thank you for your valuable time over the call, and it was our pleasure talking to you. We would also love to appreciate your cooperation and understanding. With regard to your order 31531319, we have dispatched a new order for you. We are very happy to know that your shipment was delivered to you. We apologise for the hassle we caused you earlier. Kindly let us know if there is anything more we can do for you. Have a nice day!
2 Comments	Share
Submit Close

Related Purplle.com reviews

View all 351 Purplle.com Reviews

Comments

Purplle.com Customer Care

from Mumbai, Maharashtra

Jan 18, 2023

Verified Support

Dear Support,

Greetings from Purplle Executive Customer Relations team!!

We are extremely sorry for the hassle you experienced while shopping with us.

With regards to order 31531319, we will be investigating the details regarding shipment, with AWB [protected] being marked as delivered when it has not been delivered to you.

We humbly request that you kindly allow us some time to check the details and get back to you.

Have a nice day~

Reply