[Resolved] Purplle.com — Refund of my order 41003178 is due

[Resolved] Purplle.com — Refund of my order 41003178 is due

J Juhi khanna Sep 29, 2023 Oct 2, 2023 This thread was updated on Oct 2, 2023

Hi this is to inform that i order 2 items from purplle app on 18th of september, i received my order on 21st september ..i received a near to expiry product from purplle ..the product name was glamrs fuzz off worth rs 625 ..the expiry date on the product was october 2023...i rasied return request in purplle customer care via email and after so many calls and chats and sharing images with them ..they raised return request for the same and product was taken from me on 23rd of september in morning...and from 23rd sep till 26th sep .. i was calling them & they said the product is in transit ...we ll refund after the product reached and from 27th september none of there numbers are reachable ...all the numbers are going busy and engage ..i have also chat with there customer support, everytime they we ll initiate call for you ...you ll recieve call in 2 - 3 hours but i never receive even a single call from them... they are really pathetic ...i seriously regretting after ordering from them ...i would request to please do the needful asap and reimburse money from them. ...i will be highly obliged to you +4 photos Was this information helpful? No (0) Yes (0)
Nov 2, 2023 Complaint marked as Resolved Purplle.com customer support has been notified about the posted complaint. Verified Support Oct 02, 2023 Purplle.com Customer Care's response Dear Consumer Helpline, Greetings from Purplle Executive Customer Relations team!! We hope this email finds you well. Upon checking with the order ID 41003178 the refund amount of Rs.625/- has been already processed on[protected]:05:02 and here is the transaction reference number - 5824fe5a-7f79-4e5f-bf51-030f8352af73 It takes 1-2 working days to reflect in your original mode of Payment SIMPL under the name of Manash Lifestyle Pvt Ltd." Do not worry money is safe and as per the turnaround time, it will reflect in your original mode of payment. Please do let us know if there is anything else we can help you with. You can also track the status of your order/shipment/refund/returns on our app/website by going to Profile > My orders > Select your order Assuring you of our best services always. Have a wonderful year ahead. Verified Support Oct 02, 2023 Purplle.com Customer Care's response Dear Consumer Helpline, Greetings from Purplle Executive Customer Relations team!! We hope this email finds you well. Upon checking with the order ID 41003178 the refund amount of Rs.625/- has been already processed on[protected]:05:02 and here is the transaction reference number - 5824fe5a-7f79-4e5f-bf51-030f8352af73 It takes 1-2 working days to reflect in your original mode of Payment SIMPL under the name of Manash Lifestyle Pvt Ltd." Do not worry money is safe and as per the turnaround time, it will reflect in your original mode of payment. Please do let us know if there is anything else we can help you with. You can also track the status of your order/shipment/refund/returns on our app/website by going to Profile > My orders > Select your order Assuring you of our best services always. Have a wonderful year ahead.
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