Purplle.com — Bad prepaid service

I was order some item on 7 July, expected delivery date is 12 July but today is 26 july but my order are not received. i thing i was order prepaid that's way purplle and courier partner no buddy intrastate about my order.
very very bad service both Purplle.com and Ecom Express.
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Purplle.com customer support has been notified about the posted complaint.
Jul 26, 2022
Updated by k v 081
I was order some item on 7 July, expected delivery date is 12 July but today is 26 july but my order are not received. i thing i was order prepaid that's way purplle and courier partner no buddy intrastate about my order.
very very bad service both Purplle.com and Ecom Express.
also i was 3 times call to purplle help line and all time its employees said wi8 for 3 days. but till now no result.
Complaint comments 

Comments

Dear Customer,

Greetings from Purplle Executive Customer Relations team!!

We will definitely look into this case.

We request you to share the Order details/Registered mail id/Contact number used for placing an order so that we can check the details and resolve the customer concern on a priority.

Awaiting your kind response.

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