[Resolved] Purplle.com — Cancelled order but amount was deducted

[Resolved] Purplle.com — Cancelled order but amount was deducted

S Shreya anwesha

I placed an order on 9th November. And amount was deducted from my bank account. But the order was not placed and verification was pending. So I cancelled the order. But I still haven't received the refund. Please look into it. +1 photos Was this information helpful? No (0) Yes (0)
Aug 6, 2021 Complaint marked as Resolved Purplle.com customer support has been notified about the posted complaint.
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Purplle.com Customer Care

from Mumbai, Maharashtra

Verified Support

We can see you tried placing an order with us. However, the payment failed.

In case the amount has been deducted from your account, it would reflect back in your account in 2-4 working days. If you have not received the amount in the provided time frame, we request you to check the order status in case if it is placed. If not, please contact your bank, for further assistance as there might be an issue from your bank’s end.

Regards,
Irfan S

Purplle.com Customer Care

from Mumbai, Maharashtra

Verified Support

We once again apologize for the inconvenience caused to you. We do see that you tried making payment of Rs640/- on 09/11/2020 however, all the 4 transactions got failed. Upon checking in our system we found that we have not received payment against any of the transaction, screenshots of which are attached herein. We urge you to wait for 2-4 working days for the amount to be reversed by the payment gateway. In case, you still do not find the amount in your statements, kindly raise a dispute with the UPI service provider giving the reference of failed transaction ids & the screenshots.

Regards
Mohd Usama Shaikh