Dear Sir/Mam,
Complaint Regarding Missing Items in Order ID 63014545 and Request for Refund
I am writing to formally lodge a complaint against Purple Company regarding my recent order with Order ID: 63014545, placed on Saturday, 17th August 2024. The order consisted of 10 items, but upon receipt, I found that only 5 items were delivered. The package appeared to be well packed and in good condition, so I did not anticipate any issues with the contents.
Below is the list of missing items along with their respective values:
1. Alps Goodness 100% Natural Neem Comb (Pack of 1) - ₹202
2. MARS Infinity Lip Palette - 03 (36 g) - ₹270
3. BBLUNT Salon Secret High Shine Creme Hair Colour with Silk Protein - Chocolate Dark Brown - 100 g - ₹225
4. MARS Hue Gel Eyeliner with Waterproof & Smudgeproof Formula - Black & Blue Colour 6g - ₹229
5. Free Minimalist 6% Oats Cleanser Mini 20 ml - ₹0
Total Value of Missing Items: ₹926
I immediately raised a complaint through the Purple app, hoping for a resolution. However, their customer service team has not been helpful. They have repeatedly stated that all items were delivered as per their internal checks, despite the fact that I only received half of my order.
The missing items have caused significant inconvenience, and the lack of assistance from Purple's customer service has only compounded the issue. I believe it is only fair to request a refund for the undelivered products, amounting to ₹926.
I kindly request your intervention in this matter to ensure that I receive a refund for the items I have not received. I am attaching all relevant documents, including the order confirmation, the complaint lodged with Purple, and any correspondence related to this issue.
Thank you for your prompt attention to this matter.
Sincerely,
Sweta Tigga
Flat No 404, Aster B, Evershine Park Apartment, Veera Desai Road, Andheri West
Besides Country Club, Mumbai, Maharashtra - 400053
Registered Contact Number: [protected]
Alternative Contact Number: [protected]
Order ID: 63014545
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