[Resolved] Purplle.com — Delay in refund

IamPooja

from Chennai, Tamil Nadu

Address:	Mumbai City, Maharashtra, 400 086
Website:	purplle.com

I had placed an order for a cosmetic product on 6th october, 2015 and cancelled it on the 8th of october, 2015. The order Id is [protected]. However, i have not received my refund. I waited long enough to hear from them, however, there was no action. Each time I mailed them about the delay, they would ask for more days. Their laid-back response is very disappointing!

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Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2015

Purplle.com Customer Care's response Dear Pooja, We completely understand the inconvenience caused to you and request you to please accept our deepest apologies for the same. As we trace the refund, it has already been initiated on our payment gateway PayU. Hence, the amount has been released from our end. Therefore, please be assured you will receive the refund amount into your account shortly. You will also receive a notification regarding the same from PayU. Regards, Team Purplle