Purplle.com — Empty box delivered to me

Dear Consumer Helpline,

Greetings from Purplle Executive Customer Relations team !!

With regards to your complaint, the customer had placed an order 31781956 on 19/01/2023 and that was delivered to him on 22/01/2023.

The customer had raised a return request stating the the products were missing in her order and chose a reason as "Delivery Box Completely Intact"

One return request was accepted by our system and the refund of Rs. 293/- was initiated on 28/01/2023. It must have been credited to the bank account as it takes 1-2 working days post initiation.

For another requests, our team had investigated with the warehouse and received an update that all the products were completely packed and dispatched from our warehouse. Hence, the return request got rejected.

Apart from this, the customer changed the statement that the box was not packed properly as another tape was used to re-pack the shipment. As a one time exception, we have accepted the return request and processed and initiated a refund of 628/- on 29/01/2023.

Generally a refund once initiated, it takes 1-2 working days to reflect in the customer's bank account in the name of Cashfree.

Here is the refund UTR number[protected] &[protected]

Please do let us know if there is anything else we can help you with.

Assuring you of our best services always. Have a wonderful year ahead.

Dear Support,

Greetings from Purplle Executive Customer Relations team!!

Hope you're doing well.

Appreciate your time and effort in writing to us.

Please accept our sincere apology for the inconvenience.

We will definitely look into this case.

We request you to share the Order details/Registered mail id/Contact number used for placing an order so that we can check the details and resolve the customer concern on a priority.

Feel free to contact us on [protected] anytime between 10 am to 11 pm or mail us at [protected]@purplle.com.

Have a wonderful year ahead