Purplle.com — expired product delivery and no response whatsoever

Address:

Chennai, Tamil Nadu

Made a purchase from Purplle.com on 7th July 2014. They delivered damaged and expired product. Since then its been a struggle. Customer care doesnt repsond, no mails replies. They are not reachable in whatsoever means. Finally after a month they arranged for a reverse pick up and the product has been returned. Again they stopped responding. And i rceived a mail saying they closed the case and when i replied back, this is what is get as reply. "Dear Customer, Thank you for writing to Purplle. Your order is currently on hold, but as we haven't received any confirm update from our partners regarding the consignment we cannot provide any assurance regarding the same from our end." Kindly take necessary action and help me resolve the case. Really frustrated with such online services. I am a regular online buyer and never faced any issues before this.