[Resolved]  Purplle.com — fake product is received by purplle.com

Address:

C-209A, GHATKOPAR INDUSTRIAL ESTATE, BEHIND R-CITY MALL, LBS MARG, GHATKOPAR (WEST), MUMBAI-400086, Mumbai City, Maharashtra, 400086

Order id - [protected]
Order placed on feb 16, 2019 and received on feb 21, 2019

I had ordered perfume of chanel allure homme sport 100ml edt and when i opened the product it is fake perfume which doesn't last for 10 minutes and i purchased this perfume online from purplle.com despite being highly suspicious about online perfume authenticity because they had 15 days easy return policy under my product. Perfume bottle has not so perfect finishing at bottom and some letters are faded too. Now when i am trying to return this product there is no option to return from customer end and i am asked to contact customer care through email or call, which to me is completely disgusting and unprofessional. I have already written complain for the same to their customer care through email as i am not able to contact them through their provided customer care number because of constantly showing busy line reason. It is pathetic experience from buying from purplle.com despite buying product at hefty price what customers get is fake. I want my money back asap with speedy return process at earliest.