Purplle.com — I have not received my items yet money has been deducted

Address:

Laketown

My order Id is [protected]
I haven't received a single item but the status is showing that items have been delivered already on 28th october. Neither have I received the items nor any call. I have complained on customer service many a times, I have called, mailed multiple times but no action has been taken yet. They have stopped replying to my mails altogether. This is fraudulence. I want my money back. They can't take my money and not deliver the items. I don't grow money on treee. I have placed the order on 22nd of October. No items have been delivered yet and money has also not been refunded yet. I want my money back otherwise will take legal action. On 31st October I mailed to the customer service but no action has been taken yet. Utterly disappointed.