Purplle.com — "Immediate Action Required: Repeated Refund/Replacement Denials for Defective Product by Purplle"

Subject: Urgent Assistance: Refund/Replacement Issue with Purplle

Dear Consumer Rights Team,

I am seeking your assistance regarding an issue with Purplle. Despite 5-7 attempts to request a refund or replacement for a defective product, my requests were repeatedly rejected without valid reasoning.

Details:

Order Number [protected]

Product Name: L'oreal Paris Extraordinary oil hair serum

Issue: The product was entirely empty. Clear images were submitted multiple times, yet Purplle claimed they were unclear or not provided. Efforts to reach their customer care and email support were unsuccessful and none of their customer care number works.

I am requesting your support to secure a resolution in the form of a refund. Relevant evidence is attached for your reference.

Himanshi Kholiya