[Resolved] Purplle.com — item not delivered but status is delivered

[Resolved] Purplle.com — item not delivered but status is delivered

V vijaytha g from Chennai, Tamil Nadu

The item that i ordered was not delivered to me. I raised a ticket with customer care. #313548 but received no reply. I called the courier ppl and registered a complaint with them as well. They reverted back that the item was marked as lost and i was asked to contact purplle again. And again no replies from purplle after a week. The customer support of purplle is extremely disappointing as they don't pick any calls. Please take necessary action to either refund or make the product available for delivery. Was this information helpful? No (0) Yes (0)
May 8, 2019 Complaint marked as Resolved Purplle.com customer support has been notified about the posted complaint. Verified Support Apr 05, 2019 Purplle.com Customer Care's response Please note that we have requested Proof of delivery from the courier partner who has provided information that shipment is delivered. We are now in contact with the customer and once we receive the proof of delivery the issu will be resolved in 1-2 working days. Request you to just allow us 2 working days and we assure the matter will be resolved Verified Support Apr 05, 2019 Purplle.com Customer Care's response We apologise for the inconvenience caused to you We will definitely look in to this issue and escalate it to our courier partner authority. For further assistance we can arrange POD (Proof of delivery) from our courier partner and will send you the image of the receipt. Please wait for next 1-2 working days to get this information from our courier partner and we will get in touch with you as soon as possible.
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Comments

pooja k v

from Lonavla, Maharashtra

Hi purple.com team,

I have place order in purple.com on 28-mar-19. In website it's showing delivered status from 29-mar-19 onwards. We tried to reach your customer care no one is picking up. Request urgent revert. Order no is. [protected].