[Resolved] Purplle.com — My prepaid order is undelivered to me but purplle sent me message that it is delivered.

[Resolved] Purplle.com — My prepaid order is undelivered to me but purplle sent me message that it is delivered.

J jaykrishn from Lucknow, Uttar Pradesh Apr 13, 2022 Apr 19, 2022 This thread was updated on Apr 19, 2022

Delivery person never contacted me and I did not receive prepaid order that I placed. I got message that my order is delivered but it is not delivered to me. Purplle showing that my prepaid order is delivered but it is not. Please return my money or deliver to my prepaid order products. I also tried to contact purplle customer care but I have not received any response. Was this information helpful? No (0) Yes (0)
Apr 25, 2022 Complaint marked as Resolved I received my order but the packaging was tampered and free sample sachet was not inside the box, only the leaflet was inside. So Purplle gave me coupon code worth Rs 100. Purplle.com customer support has been notified about the posted complaint. Verified Support Apr 15, 2022 Purplle.com Customer Care's response Dear Jaykrishn, Greetings from Purplle Executive Customer Relations team !! We tried calling you on your registered number but there was no answer. We request you allow some more time as we have forwarded your concern to our respective teams. Once we receive any update we will surely share it with you. Warm Regards Purplle.com Apr 19, 2022 Updated by jaykrishn Three hours ago I received my order but packaging was tampered, it was already cut opened and one product is also missing in side the packaging box. I got only two out of three products.
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jaykrishn

from Lucknow, Uttar Pradesh

Apr 14, 2022

Today morning Purplle contacted me on call and also replied me in email that they will solve my issue. Today morning I talked to Purplle customer care they also said that the issue will be solved. Purplle said to me that Purplle raised a complaint with the courier partner to contact me for further investigation and delivery of order. And they will reach out to me on call and at the delivery address within 2-3 working days. And Purplle also said to me that they would positively work on it so that this instances are kept to a minimum.