Purplle.com — Order status showing delivered but products not delivered to me.

I placed an order on 20/10/2021.
On 21/10/2021 at 9.13pm I got a message saying they have delivered my products but I didn't receive them nor did I got a call from delivery partner for the delivery as well.
After repeated calls to purplle executives, they keep asking for same information and ask me to wait for 24-48 hours and still my complaint is not resolved