[Resolved]  Purplle.com — Payment is stuck fraud company

Hi I order twice from purplle at a same time for both time amount is debited from my account and in purplle website it's showing awaiting payment confirmation from 2 days. Their executive confirm me that they received the payment but their is some technical issue at their side. Now I am unable to cancel the order and my payment is stuck with them from 2 days i contacted them multiple times they are not giving any proper resolution just asking me to wait for 1-2 days. I want to cancel the order and want refund also as it's company fault they should provide me compensation too. Company should provide compensation if it's their fault in prepaid orders then only they will start taking customers seriously.
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Aug 12, 2022
Complaint marked as Resolved 
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Purplle.com customer support has been notified about the posted complaint.
Verified Support
Aug 12, 2022
Purplle.com Customer Care's response
Dear Support,

Greetings from Purplle Executive Customer Relations team !!

We request you to allow us some time to get the details checked.

Have a wonderful day ahead.
Verified Support
Aug 12, 2022
Purplle.com Customer Care's response
Dear Support,

Greetings from Purplle Executive Customer Relations team !!

The customer has placed 2 orders, and both the orders were confirmed, we have cancelled the order id[protected].

The refund of 1482/- has processed and it will be initiated in 1-2 days. Generally, a refund once initiated, is credited within 1-2 working days in customer's account. However, sometimes due to delay at the payee bank's end, it may take up to 7-10 working days to reflect ( Excluding Saturday, Sunday & Public holidays). The refund will be reflected under the name of MANASH LIFESTYLE PRIVATE LIMITED

The another order 27059872 has been confirmed, it is dispatched on 12/08/2022. It is expected to be delivered by 15/08/2022 by our Ecom Express courier partner.

The customer can track the order from the Purplle mobile application.
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Dear Support,

Greetings from Purplle Executive Customer Relations team !!

We request you to allow us some time to get the details checked.

Have a wonderful day ahead.

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