Purplle.com — plum skin care products: not delivered yet, over 2 weeks now.

Address:

Allahabad

Order ID [protected]
I placed the order on 26th august 2020 and the expected delivery date keeps on getting extended, with no notification from the tracking status. It just shows that order is stuck at Kapashera Hub for over 10 days.
It has been over 2 weeks, my order has not reached yet, and nobody responds on Purplle site or calls. So Idk how to even apply for refund