Purplle.com — Prepaid Order but product not delivered on the delivery date

I have made a prepaid Order of 4 items from Purplle on 15/10/2022. The order was shown as out for delivery on 20/10/2022 and one delivery person called me asking for delivery location. Xpressbees was the courier partner. I haven't received the item that day and by the end of day, i recieved a message showing delivery failed because I was not available. I shared delivery person with my location already. The very next day i again got the message that my shipment is out for delivery, but no body called me for my delivery location and at the end of day, I got message that delivery cannot be fulfilled as I want to pick delivery self. The same thing happened next day also. The shipment ID is 25644320. Today I got a message from purplle asking feedback for the undelivered items. And the order of the items still showing as delivery failed. Since i haven't received the item i can't return or ask for refund. Either i need my ordered items delivered or refund on the amount spend immediately. Such a worst experience from purplle!!!