[Resolved] Purplle.com — product cancelled

PatilRupa

from Pune, Maharashtra

Address:

400086

Hello,
How could they cancel the product, order ID is([protected])when I ordered the item it shown available. Now system showing out of stock. And yesterday message came as it is been cancelled due to its non-availability and 0 amount is refunded. Because it is free product. But how it is genuine, if they are giving free product on purchasing above some minimum amount product means they should have to deliver to it to customer. They are making fraud. It is like showing lolipop to the customer and after purchasing the minimum amount products they take it back. I need my product.

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Sep 28, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

Purplle.com Customer Care's response Dear Sir/ Madam,

Sorry for the Inconvenience caused to you.

I would like to inform you that for your Order id-6660467, we were not able to ship your free products due to stock was not available. We really apologise for the same. As a token of apology, we would like to provide you Coupon Code of "Flat Rs.150 Off no minimum order".

Coupon Code-CDLA7PGN
Flat Rs.150 Off no minimum order.
You can use these coupon code before 30th Nov 2019.

In case of any further assistance or clarification on this issue, please reply to this email.

Assuring you of our best services always.

Regards,
Purplle