Purplle.com — Product undelivered even after payment is done

I ordered some products from purplle and did the payment through online. The expected delivery date was 12th feb 2023 but the order came early that is on 11th but I wasn't available to pick it up so when the delivery boy called me I told him that I am not at home so u can keep the order by the door and he asked me to share the OTP and I did only to find out later that he didn't delivered my order. and now purplle says my product is delivered but it's not. It is literally a scam. My money simply got wasted.
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when I contacted the delivery boy again he told me that "I'll come on 12 feb to deliver your products" but he didn't.
Dear Madhu,

Greetings from Purplle Executive Customer Relations team!!

We apologise for the inconvenience this has caused you.

We request that you kindly share the registered contact number, email address, or order ID for further assistance.

The order number can be seen in the SMS that you received while placing an order with us.

Sample ID for your reference:
[protected]

We will start working on your request in no time. Feel free to email us for any further assistance; we will be happy to help you.

Awaiting your kind response.

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