[Resolved] Purplle.com — Purplle lied that my prepaid order is delivered to me. Purplle neither delivering me my prepaid order nor returning my money.

[Resolved] Purplle.com — Purplle lied that my prepaid order is delivered to me. Purplle neither delivering me my prepaid order nor returning my money.

J jaykrishn from Lucknow, Uttar Pradesh Apr 19, 2022 Apr 19, 2022 This thread was updated on Apr 19, 2022

Still my prepaid order is undelivered to me and one week ago Purplle sent me message that it is delivered to me but it is never delivered to me. Purplle delivery person never conatcted me and Purplle delivery person never delivered to me my prepaid order. And Purplle is now neither returning my money nor sending products so that it can be delivered to me now. Four days ago they informed me that delivery person gave my prepaid order somewhere else to someone else. But still Purplle is not returning my money and also not sending products to be delivered to me. It can be legally proved that delivery person never contacted me and just telling lies. Purplle did fraud to me. I regret that I trusted Purplle and I placed prepaid order. Innocent honest customers like us trust and honestly place prepaid order but I am very disappointed they do fraud with innocent customers like us. Legal actions should be taken against this kind of fraud. Was this information helpful? No (0) Yes (0)
Apr 25, 2022 Complaint marked as Resolved I received my order but the packaging was tampered and free sample sachet was not inside the box only the leaflet was inside. So Purplle gave me coupon code worth Rs 100. Purplle.com customer support has been notified about the posted complaint. Verified Support Apr 19, 2022 Purplle.com Customer Care's response Dear Jaykrishn Greetings from Purplle Executive Customer Relations team!! We would like to inform you that the order[protected] has been delivered to you in a good condition. Please find the attached Proof of Delivery for the shipment AWB -[protected]. Warm Regards Purplle.com Apr 19, 2022 Updated by jaykrishn No my order is not delivered to me yet. Don't tell me this same message again and again. Apr 19, 2022 Updated by jaykrishn Right now I received call from Purplle delivery person that after one hour he will deliver to me my order. And delivery person said that on 13th April 2022 he delivered my prepaid order to someone else so today he will deliver to me my order. I hope he will deliver today. I will update after receiving my order. Apr 19, 2022 Updated by jaykrishn Today first time ever delivery person called me on my phone number. Today it's 19 April 2022 and it's 05:18 PM. Today 04:05 PM He (Delivery person) called me on my phone number and he said to me that on 13 April 2022 he delivered my order to someone else somewhere else and today he will give me my order. He said to me that after 1 hour I will deliver your order to you. It's 17:18 right now. I will update after receiving my order from him. I will also update if not delivered to me today. Apr 19, 2022 Updated by jaykrishn Today 17:40 delivery person delivered to me my order. I received two out of three products. My free sample sachet is not inside the box that I received. I received only leaflet of sachet but there is no sachet inside the leaflet. Apr 19, 2022 Updated by jaykrishn Three hours ago I received my order but packaging was tampered, it was already cut opened and one product is also missing in side the packaging box. I got only two out of three products.
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