[Resolved]  Purplle.com — Purplle lied to me! Purplle is neither giving my refund nor my products! It's a fraud company!

I ordered a few products from purplle on 14th of September (awb no :[protected], order I'd :[protected] but I never received them. Still on the 16th of the same month, it showed that my products has been delivered. I didn't received them nor I shared my otp with anyone where are my products?? It was a prepaid order. The customer care is just stalling the matter as long as they could. They are saying that I didn't picked up the call on the day of delivery but I shared my otp. Wtf how can I share the otp when I didn't picked up the call?? Does it make any sense? Your delivery boy is a liar. The customer care is of no help. Its been 13 days every time I call them they just give an excuse that MA'AM WE ARE INVESTIGATING. Is it crime patrol? How long will it take? This company is fraud I will never order anything from here neither I will recommend it to anyone. The worst app that I've every used. I wish there was a option of rating it in negative I would do it negative infinity.
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Oct 1, 2022
Complaint marked as Resolved 
They gave me my refund.
Purplle.com customer support has been notified about the posted complaint.
Verified Support
Oct 02, 2022
Purplle.com Customer Care's response
Dear Support,

Greetings from Purplle Executive Customer Relations team !!

With regards to the order id[protected] and AWB[protected]. it has been delivered by Xpressbees courier partner by verifying the OTP.

Please find the below attached document.
1. Proof of delivery[protected]

Please do let us know if there is anything else we can help you with.
Have a wonderful day ahead.

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