Purplle.com — Received damaged product

Address:

142,Nirvana girls pg, srs road, uzan baxaar

So this was my second order from Purplle. I always used to order from Nykaa as they were trustable. But one of my friend recommended me to shop from @letspurplle and hence I ordered products from them with order id 35938934 and the amount was Rs 3079.I am a customer naned Tarali Dutta with registered mobile number [protected] .The order consisted of sunscreens and lotions. The order was delivered to me on 20 May. The outer packaging of the monocarton was absolutely fine and hence i accepted the order. But after i opened the parcel everything was splitting. The products were leaking and more than half of the products got wasted. There is no way that anyone could ever use those products due to hygiene issues. Therefore i contacted their customer care service and requested for return and i even shared photographs of the products that clearly showed how damaged the products were. But Purplle rejected my order multiple times stating that their policy doesn't allow this. But the thing is they allow hassle free 15 days return policy. Now if you guys allow return policy for damaged and leaked products why don't you guys return my products. Why are you guys fooling your innocent customers. People trust and shop from you and you guys just fool them. I even have photos and videos of the products I've received. Wish i could send them over here so that people can know your company's true colours. Such a horrible experience. Would never ever recommend anyone to shop from this website. Just have a look at the pictures and tell me if you guys could use these products. Just return these products anyhow.