Purplle.com — Refund rejected I'm not satisfied with resolution

Dear Support,

Greetings from Purplle Executive Customer Relations team!!

With regards to your complaint, the customer had placed an order 32027174 on 27th January 2023 and that was delivered to him on 29th January 2023.

The customer had raised a return request stating the products were missing from her order and chose a reason as "Box tampered/Purplle tape tampered"

As per the investigation due to the history of missing products in the past with the same device ID, the return has been rejected by the team as we have already processed the refund amount of Rs 1500.00 under the reason of missing product on 24th January 2023 under the order ID 31743772. As per the customer history, we are unable to proceed with the return for the customer.

Assuring you of our best services always.

Have a wonderful day.

Warm Regards,

Hudanaaz Khan

Dear Support,

Greetings from Purplle Executive Customer Relations team!!

We are extremely sorry for the inconvenience caused to you.

With regards to order 32027174, we are afraid to inform you that we are unable to process the return request for the below products due to the previous instances.

L'Oreal Paris Total Repair 5 Shampoo (1000 ml) x 1
LOreal Paris Total Repair 5 Restoring Conditioner (180 ml ) x 5
L'Oreal Paris Total Repair 5 Shampoo (175 ml + 17.5 ml) x 5
Garnier Men Acno Fight Anti-Pimple Facewash for Acne Prone Skin, 150g x 1
Streax Insta Shampoo Hair Colour - Natural Black (18 ml) x 5
Alps Goodness Sea Salt Exfoliating Manicure Pedicure Kit (34 g) x 2
Alps Goodness Strawberry Nourishing Manicure Pedicure Kit (34 g) x 2
We are also attaching the details of the refund that we processed earlier.

Order Category Quantity Reason Subreason
32027174 Hair Color 5 Missing product Box tampered/Purplle tape tampered
32027174 Shampoo 5 Missing product Box tampered/Purplle tape tampered
32027174 Manicure & Pedicure Kits 2 Missing product Box tampered/Purplle tape tampered
32027174 Manicure & Pedicure Kits 1 Missing product Box tampered/Purplle tape tampered
32027174 Face Washes 1 Missing product Box tampered/Purplle tape tampered
32027174 Conditioner 5 Missing product Box tampered/Purplle tape tampered
32027174 Shampoo 1 Missing product Box tampered/Purplle tape tampered
32027174 Manicure & Pedicure Kits 1 Null null
31743772 Shaving & Hair Removal 3 Missing product Box tampered/Purplle tape tampered

Please accept our sincere apologies for the difficulties we may have caused you. Our aspiration is to keep you as one of our valued customers, and we hope to serve you better in subsequent times.

Have a nice day!