Purplle.com — Refund Request for Damaged 2-in-1 Lipstick Return Request Rejected Repeatedly

Website: Purplle.com

I received my order on 3rd October. One of the products was perfectly fine, but the other product, a 2-in-1 lipstick with a liner, was damaged. The lipstick part appears to be fine, but the liner was damaged when I received the product.

I have already raised a return/refund request four times, and every single time my request has been rejected stating that the image is missing. However, I have uploaded the required images every time, including four clear images of the damaged product. Despite this, my requests are repeatedly being rejected.

Very disappointing experience with Purplle.
When I asked why, I was simply told about “internal verification parameters” that cannot be disclosed.

Seriously, explaining why a damaged product is not eligible for return is apparently a company secret! 😐