[Resolved] Purplle.com — return issue

kalyani kaluvai

from Bengaluru, Karnataka

Address:

560049

I have purchased some products from purplle.com but i returned 2 products, after that i did't get any refund, when i called customer care they said like the products did't reach their warehouse. I called from the last 2 months but they did't refund it. They ask me about proof, in my purplle account i put return request after the next day one person came from purplle and picked the products but in my account it did't changed to returned, what can i o?

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Mar 19, 2019

Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2019

Purplle.com Customer Care's response We understand the concern of Kalyani Kaluvai

However, we are unable to resolve the query due to lack of order related detail like order id/email id. We would be

glad to assist the customer once we are able to fetch out the concerned order details.

Warm regards

Team Purplle

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Comments

Zalaksoni123

from Surat, Gujarat

My order id is #4184842. I have returned the product in perfectly good condition and apply for refund. Its been more than 10 days now and i did not get my refund. Also they are not picking up phone calls from any of my number. Worst.