[Resolved]  Purplle.com — verification failure however money deducted

I had ordered two products worth ₹1000 and it showed verification failed but my money was deducted from my debit card account. My order id is [protected]. How can you decuct money and yet say the verification failed. It was my first my first time shopping from this website and i am highly disappointed. Please either refund my money back or ship the item that i purchased.
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Nov 7, 2017
Complaint marked as Resolved 
Purplle.com customer support has been notified about the posted complaint.
Verified Support
Oct 07, 2017
Purplle.com Customer Care's response
Hi Vedshara,
We can see 2 transactions in quick succession, off which one transaction was successful. Your order [protected] has been shipped on 04/10/2017 and should reach you in 7 to 8 days. You can track the current status of your order on delhivery.com with the AWB number:[protected]. For any further assistance or queries, you can write to us on [protected]@purplle.com.
Oct 13, 2017
eliza fernandez's response
Sorry for posting wrong images. Here are the correct ones.

 
4 Comments

Comments

Sir, please refund my money. Order Id 2192734 . Refund claimed on 05/10/2017. My refund is not reflected in my account whereas it was mentioned it takes 2 to 3 business days to get refund paid by debit card. So, please look into this matter.

Dear sir/Madam,
I had ordered two products
worth ₹369 and it showed verification failed but my money was deducted from my debit card account. My order id is [protected]. How can you deduct money and yet say the verification failed. It was my first my first time shopping from this website and i am highly disappointed. Please ship the item that i purchased.
PAYMENT DETAILS

Sub Total: 320

Shipping Charges: 49

Order Total: 369

Payment Method: PREPAID
Dear sir/Madam,
I had ordered the product
worth ₹315 and it showed verification failed but my money was deducted from my account. My order id is [protected]. It was my first time shopping from this website and i am highly disappointed.

Hi Purple team,
I had ordered two products worth ₹567 and it showed verification failed but my money was deducted from my debit card account. My order id is [protected]. How can you decuct money and yet say the verification failed. It was my first my first time shopping from this website and i am highly disappointed. Please either refund my money back or ship the item that i purchased.

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