Purplle.com — Waste and used product

I had ordered on purple. I received it on 2nd March after one hour I requested to return it. I didn't know their return policy so the convenient thing I decided the quality material and less quantity. They rejected by saying that it's against our policy. Their customer care told me to request again and describe your problem. I told them that product is used and its paper seal is broken. I couldn't explain it very long. So again and again they are rejecting my request return request. While this is returnable and this is mentioned below the product. Still they didn't refund me. It was my first order on purplle so I didn't know that which type of subject and sub subject and photos they will select to return. Now they are saying that we will consider only first time photo. There was mentioned the front and barcode pic. So I send them the same. Now they are not ready to return it. Help me please I want my money back.