[Resolved] Purplle.com — Wrong Product Delivered...Nobody seems to answer on customer care number

Prernag

Address:

Mumbai City, Maharashtra

Order No: [protected] I ordered Mythic Oil's Nourishing Oil. Instead you guys delivered Mythic Oil's Rich oil. I have called you 5 times. But no customer executive answers my calls.Automated response is on when I call and then you guys just hang up!!. This is not done..Either answer the phone or just don't provide a contact number on your website. I want a refund.

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Complaint marked as Resolved

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2015

Purplle.com Customer Care's response Dear Customer,

Thank you for writing to Purplle & for the pictures also.

We will initiate the reverse pick-up from our end through Javas Courier Services in next 48 -72 working hours [please pack the product in any box]. Once the product is collected from your location, we will re-dispatch your order from our warehouse.

Please let us know once the product is collected from your location.

Warm Regards,

Team Purplle.com

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Comments

nationaljusticecouncil

from Delhi, Delhi

Hi All, I am Asst. Advisor with National Justice Council(NJC), Barakhamba Road, New Delhi, which works on legal matters of public interest. Anyone who has problem in this case can approach us and if we have large number of complaints(>20), we would be able to take the matter legally, however, the victims need to give us written complaints.

You can send signed and scanned complaints to [protected]@nationaljusticecouncil.in, with your name, father's name, address and phone number on the complaint. You can also visit our office at 904Barakhamba Road, New Delhi and give us written complaint there.

The contact numbers are[protected]/477/499

Contact Person: Jagriti