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View all 351 Purplle.com reviews & complaints
C-209 A, Ghatkopar Industrial Estate, Behind R-City Mall, L.B.S Marg, Ghatkopar-(w), Mumbai, Maharashtra, India - 400 086
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Greetings from Purplle Executive Customer Relations team!!
With regarding to the return request of the customer for the order ID 33993107. We have investigated the customer has first raised the return for the below mentioned products under the reason as missing product received. However, as per our investigation all the products were correctly dispatched and delivered to the return request under the missing reason was rejected.
1. Lakme 9 To 5 Weightless Mousse Foundation - Beige Vanilla 02 (6 g)
2. Stay Quirky I'm done with you Nail Polish Remover Pads| Nail Lacquer Remover - 30 Pads (43 g)
However, we have processed the refund amount of Rs 123.68 for the product 'Stay Quirky I'm done with you Nail Polish Remover Pads| Nail Lacquer Remover - 30 Pads (43 g)' in the order on 31st March 2023 in the customer SIMPL wallet amount.
The customer has also raised the return request for the product 'Lakme 9 To 5 Weightless Mousse Foundation - Beige Vanilla 02 (6 g)' under the reason as incorrect product received. However, as per the images attached customer received the same product which customer have ordered. As per the investigation we are unable to proceed with the customer request as the statement of return has been changes multiple time.
Assuring you of our best services always. Have a wonderful day.
Warm Regards,
Hudanaaz Khan