[Resolved] Purplle.com — Order not delivered | |||||
I had ordered two cosmetics product from purplle.com which is online on 2nd june 2017. They messaged me saying the order is confirmed. I got another message saying that your order has been shipped and handed to holistic logistics which is their courier company and i could track my order details from there. After 2-3 days, i tracked down my order and it was showing that it will be delivered by 6th of june. On 6th june i tracked it again and it was showing 10th june. Now it is showing 13th june. I don't know what they are doing. I called up the courier company and they are saying that they have misplaced it. If it is found they will deliver it by 13th june which i don't think is true. The order has not been delivered yet as it has already been 9 days. Worst experience of online shopping with this site. I want my money back and want to cancel the order. Order no. #[protected] Was this information helpful? | |||||
Jul 13, 2017 Complaint marked as Resolved Purplle.com customer support has been notified about the posted complaint. Verified Support Jun 10, 2017 Purplle.com Customer Care's response Apologies for the delay in delivering your order. Your order [protected] has been dispatched through Holisol Logistics courier services via airway bill[protected]. A few of the shipments including yours have been misrouted by the courier partners. They have said that they shall attempt the delivery on 11/06/2017 or may declare the shipments as lost. Request you to kindly give us time till 11/06/2017 to revert back to you about the exact status of the shipment via email as we are already following up with you on email. | |||||
 2 Comments | |||||
Comments
Please cancel my order my order id is [protected] please cancel the order
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I am very much disappointed with your device.My order I'd is #[protected].I had ordered for this above mentioned moisturizer (190ml) worth rs.210.But I have got the product having the quantity (120ml), but has taken the amount rs.210.Why are u cheating your customers, who are having faith upon you.Plz refund my money as soon as possible.
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