[Resolved] Purplle.com — prepaid order not delivered

Matthew Jυɗє

from Kottayam, Kerala

Address:

Ghatakpur west, Mumbai City, Maharashtra

I had ordered a product with the order id
[protected] on april 2nd and the delivery date was supposed to be on april 9 th but the product shows it has been delivered on april 8 th but i'm so sure that no delivery had been attempted since there was no call from the delivery people before the supposed delivery nor after me reaching out to them. This fake delivered status is symbol of robbery and forgery since no proof of delivery nor address proof had been produced nor sought. Please resolve this issue since purplle customer service has let me down after repeated mails except for a lame we will contact you response. Don't let ur first time customers down with this unprofessional attitude. Hoping for a just resolution.

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Apr 11, 2019

Complaint marked as Resolved

The order was delivered on 11.4.19 at 17;45 hrs but the company's response was poor and unsatisfactory

Purplle.com customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2019

Purplle.com Customer Care's response The issue has been resolved the order has been delivered on 08/04/2019. the customer has not raised any concern with us even once and has not provided any information from his end. We believe the issue has been resolved already