[Resolved]  PVR Cinemas — absurd behaviour of pvr cinemax ghodbunder road, thane, ac not working, damaged & dirty seats, staff not ready to register mobile number.

Address:

PVR Cinemax Wonder Mall, Ghodbunder Road, Thane, Thane, Maharashtra, 400607

This complaint is against PVR Cinemax
Wonder Mall Thane Ghodbunder Road.

We had confirmed with pvr customer care & it is mentioned in PVR app that if the mobile number is registered for the first time we would get popcorn free. When we went on booking counter at PVR Cinemax Thane for 2:25 pm for Aladdin 3D Hindi show, the box office person named Dinesh was not ready to register our mobile number. But after lots of request he said he had registered our mobile number. But we had not received any confirmation message & till intermission we had not received any confirmation message. We spoke to Mr Saurabh Sontake who called himself manager was also a fraud saying the number is registered. We had also cross verified with PVR customer care, they also replied that the number was not registered. we were being told that we would receive instant notification regarding the number been registered. The whole staff began to argue & wasting our time as the movie had already begun after intermission. Nobody in their staff was listening but only arguing just trying to prove them right.The whole staff was very rude specially Saurabh Sontake. We already missed half of the movie after intermission. He argued a lot resulting we missed half of our movie. Theatre AC was also off . Our booked Seats were also broken and dirty. PVR customer care & PVR Cinemax Wonder Mall has a mutual tieup of not registering the mobile number. This was the worst experience we had with PVR.

Request the concerned authority take strict action against it as we are not paying money to bare absurd behaviour of the PVR staff.