[Resolved] PVR Cinemas — Amount refund - S3 - 170217

Madusudanan

Address:	Chennai, Tamil Nadu, 600100
Website:	PVR cinemas.com

Dear Sir,

I had booked 2 tickets on 17.02.2017 for the show at 3.20 PM for "Singam 3" in Grand Mall at Velachery, chennai. Payment made through my CITI BANK internet banking for Rs. 309.00 vide ref. MCUPOS 17FEB0900 Card no.: 5497XXX4XXXX4539 17FEB CITRUS PAY PVR CINEMAS MUMBAI Ref:[protected] Ref No :- 17FEB0900. But later understood that booking was not accepted and no show was booked for us which is also confirmed through booking history in my PVR cinemas login account. i understood that booking was not made so the debited amount will get refunded to my account in 7 working days but till date the amount was not yet credited in my account.

As the payment is gone from my bank account and no booking was made against the above payment ref. no., please help me to get the refund ASAP

Please send me your reply

P.S:I had already send mail in PVR mail ID "[protected]@pvrcinemas.com" through mobile app and yet to get response.

Regards,

Madusudanan

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Mar 24, 2017

Complaint marked as Resolved

amount got credited to my account on 3rd MArch, 2017.

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2017

PVR Cinemas Customer Care's response Dear Madusudanan,

We're working on your issue, please allow us some time. We will reach out to you soon.

Regards,
Team PVR

Mar 23, 2017

Updated by Madusudanan Any update on this issue, i haven't received any feedback from you end. could you please let me know the status ASAP. Also today i booked ticket using PVR portal for "Kong Skull Island" for tomorrow (24/03/17), 2 tickets also paid using my credit card but i haven't any booking confirmation on my booking also dont find any update in my booking history.

is anything wrong in your portal, it is second time in the row getting this type of issues when using your portal, this kind of issues making us to avoid booking tickets in PVR Portal nor watching in PVR screens.