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PVR Cinemas Complaints & Reviews

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Updated: Feb 17, 2025
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PVR Cinemas reviews & complaints page 102

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M
M10
from Mumbai, Maharashtra
Jan 7, 2017
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Ticket Fraud

Address: Mumbai City, Maharashtra, 400013
Website: PVR

I saw Passengers at 3:00pm on 6th Jan, 2017 in Audi 5 at Lower Patel, Palladium Mall, Mumbai. The first 4 rows were all available on BookMyShow, and all except 2 seats were vacant in the theatre. However, the PVR employee-Sonali at the ticket window showed us a screen and said that all the tickets in the first four rows were sold out and that we need to buy the tickets in the next tier. We were compelled to buy more expensive tickets even...
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Rajeshri Bawane
from Mumbai, Maharashtra
Jan 5, 2017
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Delay of show. And allotment of seats

Address: Nagpur, Maharashtra
Website: www.pvr.com

I am from Nagpur. But as the theatre says that cinemax rights are owned by pvr. So writting a complaint over here. I booked for morning show at 9am for Dangal movie. Later on it was informed that the movie is 1hr late due to technical reasons. But after one hour this pvr/cinemax staff combined the show. And dint allowed us to avail the seat which we have booked for. The response for authority and staff was very rude. As without any explanation...
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Raveena Naz
from Delhi, Delhi
Jan 5, 2017
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Service

Address: 110067

We are three students from JNU who visit PVR at Priya Complex Vasant Kunj regularly. We took three tickets for Dangal. The boy at the counter told us that they do not have tickets for the 7:35 p.m show. When we asked for the tickets for 10:55 p.m show he informed that only three seats are left at K-row. We asked him repeatedly whether any other seats are available as we do not usually prefer corner seats. There was another customer next counter...
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F
forwebpages
from Bengaluru, Karnataka
Dec 30, 2016
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Cheating customers by not mentioning properly 3D / 2D

Address: 560048
Website: Pvr cinemas & bookmyshow

I had booked a ticket for Assasims creed at PVR VR IMAX bangalore for 30th dec 2016. The booking website and pvr website (for VR and pepsi koramangala IMAX which i checked didnt show it as 2D or 3D movie. So when i reached the theatre the manager there informed me that because of technical problems the move is being played in 2D. When i talked & showed the website, PVR area manager Mr.Shashi told me that if i dont watch this show, a refund...
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Krishnan Rajagopalan
from Gauribidanur, Karnataka
Dec 28, 2016
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Unable to get refund of my tickets booked online

Address: Krishnagiri, Tamil Nadu, 635109

I booked 3 tickets for Dec 29, 2016 for movie Dhangal at pvr forum mall, Bangalore. I would like to cancel this tickets as I am unable to go now. Looks like PVR is not refunding tickets sold online which is unacceptable and not justified. My ticket details arw as follows.

Dear Customer, your ticket has been generated and sent to your Email ID for
Dangal on
Thursday, 29th December 6:30 PM,
at PVR Forum...
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Lomas Malkotia
from Bilhaur, Uttar Pradesh
Dec 26, 2016
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PVR Cinemas Voucher code used but didn't get tickets

Address: New Delhi, Delhi, 110049
Website: Pvrcinemas.com

I used my nearbuy voucher code on pvr app but the tickets didn't get booked.
Now when I'm trying to book using the same voucher code..It says'used already' and not accepting the code.
Please solve the problem ASAP since I want to book tickets for 27th Dec
The app says to wait for half an hour before re booking but I waited for more than an hour. .still is giving the same message....
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manoj95a
Dec 16, 2016
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Not refunded money

Address: Faridabad, Haryana
Website: pvr cinemas

My name manoj ahirwar i am booking movie tickets[protected] but amount is debited but ticket is not conform i call u you costmar care tell u amount refund but 7day complete but amount is not credit my account. I am also call two times in pvr costmar care but not respond my problem my contact no [protected][protected]@gmail.com plz solution the problem....
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Amrath Raj
from Chennai, Tamil Nadu
Dec 10, 2016
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Cash deducted from SBI account

Address: Bangalore, Karnataka, 560001
Website: Pvr orion mall

I made first transaction of 1600 rs in Orion mall for Befikre movie 3.40 pm show .The transaction was denied so the lady in the counter tried again for 1600 rs .Again the transacation was denied ..When i checked my Mobile I received two messages stating

Thank you for using your SBI Debit Card 459XX0417 for a purchase worth Rs1600 on POS PVR LIMITED. at PVR LIMITED. txn#[protected].

Thank you for using your...
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M
from Delhi, Delhi
Dec 9, 2016
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No shows contain Dolby ATMOS

Address: Ernakulam, Kerala, 682024
Website: www.pvrcinemas.com/nowshowing/Kochi

PVR cinema is famous for its one screen (Dolby ATMOS). Most english action movies and animation movies release with this feature for sound.
But nowadays Lulu - PVR only shows malayalam or most viewed movies(movie which more people tends to watch on a single show).
Since the screen for ATMOS (AUDI-6) contains more seats than other screens, they could make more profit in a single show. This is the motive behind the action.br...
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Rekhaa Agarwal Mehra
from Mumbai, Maharashtra
Dec 8, 2016
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Voucher code used but didn't get tickets

Address: Mumbai City, Maharashtra, 400061
Website: Pvr cinemas app

I used my nearbuy voucher code on pvr app but the tickets didn't get booked.
Now when I'm trying to book using the same voucher code..It says'used already' and not accepting the code.
Please solve the problem ASAP since I want to book tickets for tomorrow.
The app says to wait for half an hour before re booking but I waited for more than an hour. .still is giving the same message....
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A
Adrian Maris
Dec 3, 2016
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Ticket booking failed, amount not refunded

Address: Udaipur, Rajasthan, 313001
Website: www.pvrcinemas.com

I had booked ticket online thrice for movie on 2 nd Dec 2016 . However, for some reason, the ticket could not be booked but amount Rs 228, Rs 253, Rs 228 was debited from my SBI A/c [protected] .

A message was received from the PVR that money would be refunded automatically but I am still to receive any cash .

Please look into the matter and respond

Regards
Parvez Massey
[protected]@gmail.combr...
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Gayukrishna20
from Udagamandalam, Tamil Nadu
Dec 2, 2016
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Amount deducted

Address: Bangalore, Karnataka, 560045

My axis debit card was swiped twice for amount of rs.350, so the total amount is rs. 700 while purchasing tickets on 27/nov/2016 at pvr cinemas elements mall nagavara banaglore. When i checked with the pvr staff they said it would be automatically refunded but as of now it hasn't been.

Need your assistance in getting the same.

Also attaching the screenshot of the transaction messages.

It got reversed...
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B
bala0463
Nov 29, 2016
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PVR Cinemas Card swiped for ticket purchase twice amount not refunded

Address: 560017
Website: PVR Cinemas

My HDFC Debit card was swiped twice for amount of Rs.440 while purchasing tickets on 27/Nov/2016 at PVR Cinemas Arena Mahadevpura Banaglore. When i checked with the PVR staff they said it would be automatically refunded but as of now it hasn't been.

Need your assistance in getting the same.

Also attaching the screenshot of the transaction messages....
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Aditya Sengaonkar
from Vasai-Virar, Maharashtra
Nov 27, 2016
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Card swiped for ticket purchase twice amount not refunded

Address: 431602

Thank you for using your sbi debit card 459xx1341 for a purchase worth rs1050 on pos pvr limited, at pvr limited, txn#[protected].
This was the first transaction which i was told was failed hence they again swiped my card
Thank you for using your sbi debit card 459xx1341 for a purchase worth rs1050 on pos pvr limited, at pvr limited, txn#[protected].
They said the first txn amouny will b reversed to my account but...
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aayushi mittal
from Gurgaon, Haryana
Nov 18, 2016
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Irresponsible and negligence in service of pvr

Address: New Delhi, Delhi, 110027
Website: PVR CINEMAS DELHI

This is to inform you that the following discrepancies in the services of PVR, a reputed Brand:-

AIR CONDITIONER OF AUDI - 4 of PVR PACIFIC MALL DELHI on dated 05/11/16 was high cooling, already informed to PVR staff, but no action has been taken for re-solution of the complaint.

It's the question mark on the reputation of PVR Cinemas.

Due to irresponsible and negligence in the service of PVR,...
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C
Chandra007
from Indore, Madhya Pradesh
Nov 13, 2016
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Adding of combo with ticket is made mandatory in our city

Address: Bilaspur, Chhattisgarh

In the pvr of our city, the staff has made it mandatory to buy a combo of pepsi and popcorn with every ticket. If i book online i do not have to buy this.so u only tell me is it right to add 80 rupees in each ticket even if we do not want these combo then also we have buy it. If i say that i dont want it they say that you have to buy itor otherwise we cant give you ticket. Once i booked my ticket with book my show app there i didnt have to...
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Kleio B'wti
from Mumbai, Maharashtra
Nov 5, 2016
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Bad quality of product and service

Address: 401105

We are here to watch the movie dr. Strange 9:30 am show on 5th November. We have purchased a tub of salted popcorn which is completely soggy and your staff refused to give us fresh ones but they refused. Some other staff came with a new batch coincidentally. When we requested him to give us fresh ones. He mixed the soggy popcorns with the fresh batch and gave us stale popcorns. The large soft drink had 3/4th glasses filled. U make money by...
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Shubham Sachan
from Lucknow, Uttar Pradesh
Nov 4, 2016
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Regarding drinking water

Address: 208011
Website: www.pvrcinemas.com

Dear sir,
This is to bring to your kind attention that pvr kanpur south x mall is not providing free drinking water to us and they are saying that washroom is under construction. As per the guidelines of supreme court in the case of rupadi multiplex vs tncdrc it was held that-if for any reason, water supply is not available on a particular day, alternative arrangements for supply of free pure and portable drinking water to cinema-goers...
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mini ayush
from Bengaluru, Karnataka
Nov 2, 2016
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Wrong ticket given and show was expired

Address: Bangalore, Karnataka, 5600965
Website: www.theforumexperience.com/contactus.htm

I had asked for Dhoni movie ticket and I was given different ticket of 7:30 pm on 8:00 pm by the ticket counter and when I reached counter and showed ticket I was made to talk to the manager and he said go back home this is waste of money for u now get lost and then even after shouting on him I wasn't given refund nor was I able to watch the movie my money ₹390 was wasted and I'm very unhappy with service of forum mall koromangala services...
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A.prachi.
from Bilari, Uttar Pradesh
Nov 2, 2016
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Voucher not redeemed

Address: New Delhi, Delhi, 110018

Today i visited pvr vikaspuri new delhi for watching movie. we got some voucher from our company. my movie voucher are reedemed but at the time when i reedemed my voucher of f&b the csa told me it's showing reedemed in my system. how is it possible in the same outlet my movie voucher are reedemed but not f&b voucher. my voucher nos are dns8a4j, dn959cu. please look forward this matters....
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