PVR Cinemas Complaints & Reviews

Address: New Delhi, Delhi, 110027

Website: PVR CINEMAS DELHI

This is to inform you that the following discrepancies in the services of PVR, a reputed Brand:-

AIR CONDITIONER OF AUDI - 4 of PVR PACIFIC MALL DELHI on dated 05/11/16 was high cooling, already informed to PVR staff, but no action has been taken for re-solution of the complaint.

It's the question mark on the reputation of PVR Cinemas.

Due to irresponsible and negligence in the service of PVR, we suffered mental, physical agony and harassment, which could not be compensated in the terms of money.

So, look into this matter seriously and show cause notice why should not take strict action against you.

Thanks

AAYUSHI MITTAL
[protected]

Dec 23, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2016

PVR Cinemas Customer Care's response Dear aayushi mittal,

Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

Regards,
Team PVR

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Address: Bilaspur, Chhattisgarh

In the pvr of our city, the staff has made it mandatory to buy a combo of pepsi and popcorn with every ticket. If i book online i do not have to buy this.so u only tell me is it right to add 80 rupees in each ticket even if we do not want these combo then also we have buy it. If i say that i dont want it they say that you have to buy itor otherwise we cant give you ticket. Once i booked my ticket with book my show app there i didnt have to pay any such price for combo. So therefore i expect ana nswer from you soon.

Dec 24, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2016

PVR Cinemas Customer Care's response Dear Chandra007,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: 401105

We are here to watch the movie dr. Strange 9:30 am show on 5th November. We have purchased a tub of salted popcorn which is completely soggy and your staff refused to give us fresh ones but they refused. Some other staff came with a new batch coincidentally. When we requested him to give us fresh ones. He mixed the soggy popcorns with the fresh batch and gave us stale popcorns. The large soft drink had 3/4th glasses filled. U make money by cheating your customers PVR Cinema Mira Road.

Dec 6, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2016

PVR Cinemas Customer Care's response Dear Kleio B'wti,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

Apr 27, 2017

Updated by Kleio B'wti No one ever got back to me from pvr. I am not sure how you are marking this complaint as resolved?

Verified Support

Apr 28, 2017

PVR Cinemas Customer Care's response Dear Kleio B'wti,

Please write to us at [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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K

Kleio B'wti

from Mumbai, Maharashtra

Nov 17, 2016

Hi PVR,

I have emailed you right now.

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Address: 208011

Website: www.pvrcinemas.com

Dear sir,
This is to bring to your kind attention that pvr kanpur south x mall is not providing free drinking water to us and they are saying that washroom is under construction. As per the guidelines of supreme court in the case of rupadi multiplex vs tncdrc it was held that-if for any reason, water supply is not available on a particular day, alternative arrangements for supply of free pure and portable drinking water to cinema-goers need to be made available by the owners of the cinema hall, " it said and if cinemahall is not complying then will be fined with rs.11000. I hope pvr will look into this matter as soon as possible to stop me from filling legal complaint as the are selling water at higher price than mrp which is restricted by the recent supreme court guidelines.
My seat no.- p14, 15, movie - shivaay (Time - 2:25 pm 4th nov2016)
Thank you,
Shubham sachan

Dec 5, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Nov 04, 2016

Suvarna Bagne's response Sir we are not possible to watch this movie because my journey time and movie time is same...so sir please cancel my ticket as early as possible ...i humble request u sir pls cancle my ticket as early as possible

Verified Support

Nov 04, 2016

PVR Cinemas Customer Care's response Dear Shubham Sachan,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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S

Suvarna Bagne

from Gurgaon, Haryana

Nov 4, 2016

[protected]
[protected]@gmail.com

Sry sir we r not able to watch this movie sry pls my ticket wl cancell as early as possible...because my journy time and movie time is same so please sir cancle my ticket

Regarding drinking water - Comment #2591410 - Image #0

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PVR Cinemas Customer Care's response, Nov 4, 2016

Verified Support

Dear Suvarna Bagne,

Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

Regards,
Team PVR

S

sidmishra69

from Agra, Uttar Pradesh

Nov 17, 2016

Date 10/11/2016 time was 11:01pm i m show was shivaay last show 11:20pm onwards i booked tickets from counter and make a payment through credit but is seems a wrong used and deduct my payment twice last card number is 7638

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PVR Cinemas Customer Care's response, Nov 21, 2016

Verified Support

Dear sidmishra69,

We request you to please share your Mobile Number & Email ID on [email protected] for further assistance.

Regards,
Team PVR

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Address: Bangalore, Karnataka, 5600965

Website: www.theforumexperience.com/contactus.htm

I had asked for Dhoni movie ticket and I was given different ticket of 7:30 pm on 8:00 pm by the ticket counter and when I reached counter and showed ticket I was made to talk to the manager and he said go back home this is waste of money for u now get lost and then even after shouting on him I wasn't given refund nor was I able to watch the movie my money ₹390 was wasted and I'm very unhappy with service of forum mall koromangala services...

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Address: New Delhi, Delhi, 110018

Today i visited pvr vikaspuri new delhi for watching movie. we got some voucher from our company. my movie voucher are reedemed but at the time when i reedemed my voucher of f&b the csa told me it's showing reedemed in my system. how is it possible in the same outlet my movie voucher are reedemed but not f&b voucher. my voucher nos are dns8a4j, dn959cu. please look forward this matters.

+1 photos

Dec 5, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2016

PVR Cinemas Customer Care's response Dear A.prachi,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: 781005

Watched a movie today ar PVR Cinemas Guwahati. The show was acheduled for 8:45pm and they started the show half an hour late because they showed advertisements for half an hour of the show time and then another half an hour of advertisements during interval. It is really annoying to sit through this as we come to watch a show and not 1 extra hour of advertisements.
Kindly get this sorted as this is unacceptable

Dec 4, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2016

PVR Cinemas Customer Care's response Dear NitikaSaboo,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: Nashik, Maharashtra, 422011

We visited nashik city central pvr for show timing 1.40. Pm for shivaay screen no 5 my seat noa10, a-13 toa-18 we bought tickets for rs2100 but the condition of washroom was pathetic the urinal pot were filled with urine and a lousy smell was all over the room this was so unhygienic
We thought that we paid for best cinemas but after visiting nashik pvr city central our opinion changed we complaint to the manager but no action was taken
Regards
Janak agrawal
[protected]

+1 photos

Dec 2, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2016

PVR Cinemas Customer Care's response Dear Janak Agrawal,

Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

Regards,
Team PVR

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Address: Mumbai City, Maharashtra, 400049

On the 25th of oct 2016 we went to juhu pvr mumbai to watch a 1745 show (Girl on a train). Prior to entering the movie hall following disgusting observations were made by the undersigned regarding your staff members in the food counter.
1) the freshly arrived momo's were being counted by physically touching each and every momo with fingers.
2) after we took the coffee, we requested for paper napkins and to our surprise the counter boy licked his finger to pull out the napkins.

Hygiene had gone for a toss and we were very uncomfortable to see such behaviour. Since we were in a hurry i could not bring this to the duty managers notice and on completion of the movie as the exit is through a different route there was no scope to complain about this disturbing event.

Regards
Debashish bhattacharya

Nov 27, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2016

PVR Cinemas Customer Care's response Dear Debashishb,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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This complaint is about pvr cinemas, shalimar bagh. I had taken two of my friends who are bulgarian nationals watch the 12.40 show of inferno. We were told backpacks won't allowed, which was not mentioned on the paytm ticket, and offered no solution. No locker, luggage rack, nothing. We were told to leave the mall and find a place backpacks, which had passports. On protesting, your staff neeraj basically told me to go f*k myself. Unless some action is taken, i will forced to make this a diplomatic issue.

Nov 20, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2016

PVR Cinemas Customer Care's response Dear Sarada Biswas,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: 560075

Website: pvr

Snacks served at the premises are priced very high and unfair.in a intense approximately 200gms of popcorn and small pepsi was charged 410/-.

This is very unfair and worst i have ever seen, the cost of a 500ml pepsi bottles are priced 35/- outside and 200gms of popcorn costs 20/-

I hope you consider to impose strict regulations on pricing of snacks.

Thank u
Megha krishna

Dec 2, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2016

PVR Cinemas Customer Care's response Dear megha08,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

Verified Support

Oct 29, 2016

PVR Cinemas Customer Care's response Dear ramidi tiru,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

Verified Support

Nov 01, 2016

PVR Cinemas Customer Care's response Dear NeelPatel23,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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R

ramidi tiru

from Ernakulam, Kerala

Oct 27, 2016

Pvr velachery grand mall people are not allowing 10 rs ticket bookings in online. If we go to theater they are charging 120 rupees for one ticket instead of 10 rupees .

Please look into this .

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N

NeelPatel23

from Mumbai, Maharashtra

Oct 31, 2016

Please imrove cleaning in audi. Due to diwali rush so much dirty in screen and bad smell. Its to dificult seat in audi. I complained to manager he did spray in audi but that is not enough to clean.

Snacks are priced at worst rates - Comment #2587757 - Image #0

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Address: Aurangabad, Maharashtra, 431001

I asked him 2 tickets of rs 80 each for m s dhoni movie of 6.55pm show for today but he said he has only rs 140 & rs 180 tickets only. Then i told him online it is available for rs 80 he said take online. I was forced to take the combo along with the ticket. When i denied the same they argued with me but finally given me tickets for rs 80 each. Behavior of staff is also not good. Plz look into the issue. It's quite embarrassing. My name is chiranjeev and contact number is [protected]

Nov 20, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2016

PVR Cinemas Customer Care's response Dear Chiranjeev Chatry,

Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

Regards,
Team PVR

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Address: Hyderabad, Andhra Pradesh, 500016

Website: Www.pvrcinema.com

My name k. Srikanth i am booking movie tickets[protected] but amount is debited but ticket is not conform i call u you costmar care tell u amount refund but 1 montha complete but amount is not credit my account. I am also call two times in pvr costmar care but not respond my problem my contact no [protected] email-srikanth.[protected]@gmail.com plz solution the problem

Nov 18, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2016

PVR Cinemas Customer Care's response Dear Srikanth,

Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

Regards,
Team PVR

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R

ram chamariya

from Mumbai, Maharashtra

Oct 17, 2016

Hello...
My Gift Card Is Expaire

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PVR Cinemas Customer Care's response, Oct 18, 2016

Verified Support

Dear ram chamariya,

We request you to please share your Mobile Number & Email ID on [email protected] for further assistance.

Regards,
Team PVR

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Address: 560066

Website: www.pvrcinemas.com

On 1st october we went to watch a movie at pvr imax audi 3, vr bengaluru mall.
We realized that there are only 2 exits doors on the right and no door on the left. Ideally there should be exit doors on each sides to make sure people inside movie hall should evacuate easily.
My recommendation should be to close this or make alternative changes. Thx.

Nov 7, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2016

PVR Cinemas Customer Care's response Dear Hasneetsingh,

Thanks for writing to us, we will forward your feedback to our concerned team,

Regards,
Team PVR

Verified Support

Oct 06, 2016

PVR Cinemas Customer Care's response Dear Patron,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Customer Care: PVR Cinema

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Address: Aurangabad, Maharashtra, 431001

This is regarding the ticket booking at pvr talkies aurangabad. The theater & seating is very good. But whenever you go to buy the tickets mostly for good movie at pvr ticket counter they force you to buy the popcorn & coke along with your tickets without giving you the tax invoice for food items which they are giving you with your tickets. On refusing to take that offer of food they dont listen to you and give you the normal tickets. This...

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Address: Mumbai City, Maharashtra, 400013

Website: None

My phone must have fell from my pocket on the seat, i was among the last to leave, and after only 3 - 4 minutes i realised i had left my phone so i rang it. Someone hung up the call, switched the phone off and never switched on. I rushed back to pvr, there was no one in the hall. The hall security came and checked seats and below, but some 1 had the phone in possession already. Im sure its one of your staff as there were barely any people when i left the theatre.

Nov 6, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Oct 01, 2016

rajesh ray03's response I[censored] seen my complaints pleas reply me thanking you

Verified Support

Oct 03, 2016

PVR Cinemas Customer Care's response Dear Rahul Mohata,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

Verified Support

Oct 06, 2016

PVR Cinemas Customer Care's response Dear Patron,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Customer Care: PVR Cinema

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R

rajesh ray03

from Gurgaon, Haryana

Oct 7, 2016

Hello
I'am rajesh kumar ray my employees no is 137206 i was worked in priya pvr vastant kunj i was resign sep 2015 but i still waiting for my F&F salary i already complaint off my pvr admin still he ignoring me right now please help me other wise i have option only labor Court
Thanks

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Address: Thane, Maharashtra, 421204

I have booked a ticket of dhoni movie in xperia mall. That is in lodha. When i sit on my seat that seat fully oiled, not properly cleaned. I have also discussed the same with rohit. But he also do anything. I had face this last time as well but that time i have ignored it. The mall isn't taking care about the cleaing. It's better the pvr is closed from this loction.

Reagrds
Arvind kumar

Nov 6, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Oct 02, 2016

Updated by ArvindGarg25 Can you tell me why you should marked as a resolved?

Verified Support

Oct 03, 2016

PVR Cinemas Customer Care's response Dear ArvindGarg25,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

Verified Support

Oct 03, 2016

PVR Cinemas Customer Care's response Dear ArvindGarg25,

Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

Regards,
Team PVR

Verified Support

Oct 06, 2016

PVR Cinemas Customer Care's response Dear Patron,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Customer Care: PVR Cinema

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Address: 143001

Respected sir.please open pvr cinemas in highway filling station village chohan near tangra nh-1, district amritsar state punjab country india and also open pvr cinemas in a2b fuel point village joanake near harike pattan nh-54, district tarn taran state punjab country india.a lot of traffic and customers on both the national highways.contact person amitdhawan-[protected] .[protected]@yahoo.com.

Nov 7, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2016

PVR Cinemas Customer Care's response Dear Amitdhawan45,

Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

Regards,
Team PVR

Verified Support

Oct 06, 2016

PVR Cinemas Customer Care's response Dear Patron,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Customer Care: PVR Cinema

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Address: Mumbai City, Maharashtra, 400013

Website: No website

I was among the last to leave the movie hall, 10.45 pm show, lower parel pvr, movie : pink, seat no. D15 - d14, mumbai. After getting out, in about 2 to 3 minutes, i realised that i had left my phone in the movie hall. I tried calling, it rang twice, then some one cut the call, and switched off the cell phone. There were hardly any people left when i left, so it cannot be that someone from the crowd took it. There are no cctv cameras inside...

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Address: Allahabad, Uttar Pradesh, 211001

Website: www.pvrcinemas.com/cinemas/Allahabad

I am a b.Tech student in indian institute of information technology, allahabad (A premiere institute in india). On 18/09/16, i went to pvr allahabad with two of my friends and booked three tickets of 9:20pm show of movie "pink". I have my laptop with me but while submitting bag at the deposit counter the security official denied to take it and talked to me so rudely. He was giving me some illogical reasons for not accepting my bag .
He...

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PVR Cinemas Complaints & Reviews

File a complaint to PVR Cinemas

PVR Cinemas reviews & complaints page 103

Irresponsible and negligence in service of pvr

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Adding of combo with ticket is made mandatory in our city

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Bad quality of product and service

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Regarding drinking water

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Wrong ticket given and show was expired

Voucher not redeemed

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Advertisement before and between the show

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Washroom

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Unhygienic staff /lack of training at the food counter

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Harassment by pvr staff

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Snacks are priced at worst rates

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Ticket pricing

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Amout not refund

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Only 2 exit doors in pvr imax audi 3, vr bengaluru mall

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Direct ticket booking at ticket counter at pvr

PVR Staff stole my phone

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Cleaning issue

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Suggestion and feedback

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Mobile theft

Customer service

PVR Cinemas Complaints & Reviews

File a complaint to PVR Cinemas

PVR Cinemas reviews & complaints page 103

Irresponsible and negligence in service of pvr

Post your Comment

Adding of combo with ticket is made mandatory in our city

Post your Comment

Bad quality of product and service

Post your Comment

Regarding drinking water

Post your Comment

Wrong ticket given and show was expired

Voucher not redeemed

Post your Comment

Advertisement before and between the show

Post your Comment

Washroom

Post your Comment

Unhygienic staff /lack of training at the food counter

Post your Comment

Harassment by pvr staff

Post your Comment

Snacks are priced at worst rates

Post your Comment

Ticket pricing

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Amout not refund

Post your Comment

Only 2 exit doors in pvr imax audi 3, vr bengaluru mall

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Direct ticket booking at ticket counter at pvr

PVR Staff stole my phone

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Cleaning issue

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Suggestion and feedback

Post your Comment

Mobile theft

Customer service

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