PVR Cinemas Complaints &amp; Reviews

This complaint is about pvr cinemas, shalimar bagh. I had taken two of my friends who are bulgarian nationals watch the 12.40 show of inferno. We were told backpacks won't allowed, which was not mentioned on the paytm ticket, and offered no solution. No locker, luggage rack, nothing. We were told to leave the mall and find a place backpacks, which had passports. On protesting, your staff neeraj basically told me to go f*k myself. Unless some action is taken, i will forced to make this a diplomatic issue.

Nov 20, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

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Oct 20, 2016

PVR Cinemas Customer Care's response Dear Sarada Biswas,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: 560075

Website: pvr

Snacks served at the premises are priced very high and unfair.in a intense approximately 200gms of popcorn and small pepsi was charged 410/-.

This is very unfair and worst i have ever seen, the cost of a 500ml pepsi bottles are priced 35/- outside and 200gms of popcorn costs 20/-

I hope you consider to impose strict regulations on pricing of snacks.

Thank u
Megha krishna

Dec 2, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2016

PVR Cinemas Customer Care's response Dear megha08,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

Verified Support

Oct 29, 2016

PVR Cinemas Customer Care's response Dear ramidi tiru,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

Verified Support

Nov 01, 2016

PVR Cinemas Customer Care's response Dear NeelPatel23,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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ramidi tiru

from Ernakulam, Kerala

Oct 27, 2016

Pvr velachery grand mall people are not allowing 10 rs ticket bookings in online. If we go to theater they are charging 120 rupees for one ticket instead of 10 rupees .

Please look into this .

N

NeelPatel23

from Mumbai, Maharashtra

Oct 31, 2016

Please imrove cleaning in audi. Due to diwali rush so much dirty in screen and bad smell. Its to dificult seat in audi. I complained to manager he did spray in audi but that is not enough to clean.

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Address: Aurangabad, Maharashtra, 431001

I asked him 2 tickets of rs 80 each for m s dhoni movie of 6.55pm show for today but he said he has only rs 140 & rs 180 tickets only. Then i told him online it is available for rs 80 he said take online. I was forced to take the combo along with the ticket. When i denied the same they argued with me but finally given me tickets for rs 80 each. Behavior of staff is also not good. Plz look into the issue. It's quite embarrassing. My name is chiranjeev and contact number is [protected]

Nov 20, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2016

PVR Cinemas Customer Care's response Dear Chiranjeev Chatry,

Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

Regards,
Team PVR

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Address: Hyderabad, Andhra Pradesh, 500016

Website: Www.pvrcinema.com

My name k. Srikanth i am booking movie tickets[protected] but amount is debited but ticket is not conform i call u you costmar care tell u amount refund but 1 montha complete but amount is not credit my account. I am also call two times in pvr costmar care but not respond my problem my contact no [protected] email-srikanth.[protected]@gmail.com plz solution the problem

Nov 18, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2016

PVR Cinemas Customer Care's response Dear Srikanth,

Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

Regards,
Team PVR

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ram chamariya

from Mumbai, Maharashtra

Oct 17, 2016

Hello...
My Gift Card Is Expaire

PVR Cinemas Customer Care's response, Oct 18, 2016

Verified Support

Dear ram chamariya,

We request you to please share your Mobile Number & Email ID on [email protected] for further assistance.

Regards,
Team PVR

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Address: 560066

Website: www.pvrcinemas.com

On 1st october we went to watch a movie at pvr imax audi 3, vr bengaluru mall.
We realized that there are only 2 exits doors on the right and no door on the left. Ideally there should be exit doors on each sides to make sure people inside movie hall should evacuate easily.
My recommendation should be to close this or make alternative changes. Thx.

Nov 7, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2016

PVR Cinemas Customer Care's response Dear Hasneetsingh,

Thanks for writing to us, we will forward your feedback to our concerned team,

Regards,
Team PVR

Verified Support

Oct 06, 2016

PVR Cinemas Customer Care's response Dear Patron,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Customer Care: PVR Cinema

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Address: Aurangabad, Maharashtra, 431001

This is regarding the ticket booking at pvr talkies aurangabad. The theater & seating is very good. But whenever you go to buy the tickets mostly for good movie at pvr ticket counter they force you to buy the popcorn & coke along with your tickets without giving you the tax invoice for food items which they are giving you with your tickets. On refusing to take that offer of food they dont listen to you and give you the normal tickets. This...

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Address: Mumbai City, Maharashtra, 400013

Website: None

My phone must have fell from my pocket on the seat, i was among the last to leave, and after only 3 - 4 minutes i realised i had left my phone so i rang it. Someone hung up the call, switched the phone off and never switched on. I rushed back to pvr, there was no one in the hall. The hall security came and checked seats and below, but some 1 had the phone in possession already. Im sure its one of your staff as there were barely any people when i left the theatre.

Nov 6, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Oct 01, 2016

rajesh ray03's response I[censored] seen my complaints pleas reply me thanking you

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Oct 03, 2016

PVR Cinemas Customer Care's response Dear Rahul Mohata,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

Verified Support

Oct 06, 2016

PVR Cinemas Customer Care's response Dear Patron,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Customer Care: PVR Cinema

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rajesh ray03

from Gurgaon, Haryana

Oct 7, 2016

Hello
I'am rajesh kumar ray my employees no is 137206 i was worked in priya pvr vastant kunj i was resign sep 2015 but i still waiting for my F&F salary i already complaint off my pvr admin still he ignoring me right now please help me other wise i have option only labor Court
Thanks

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Address: Thane, Maharashtra, 421204

I have booked a ticket of dhoni movie in xperia mall. That is in lodha. When i sit on my seat that seat fully oiled, not properly cleaned. I have also discussed the same with rohit. But he also do anything. I had face this last time as well but that time i have ignored it. The mall isn't taking care about the cleaing. It's better the pvr is closed from this loction.

Reagrds
Arvind kumar

Nov 6, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Oct 02, 2016

Updated by ArvindGarg25 Can you tell me why you should marked as a resolved?

Verified Support

Oct 03, 2016

PVR Cinemas Customer Care's response Dear ArvindGarg25,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

Verified Support

Oct 03, 2016

PVR Cinemas Customer Care's response Dear ArvindGarg25,

Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

Regards,
Team PVR

Verified Support

Oct 06, 2016

PVR Cinemas Customer Care's response Dear Patron,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Customer Care: PVR Cinema

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Address: 143001

Respected sir.please open pvr cinemas in highway filling station village chohan near tangra nh-1, district amritsar state punjab country india and also open pvr cinemas in a2b fuel point village joanake near harike pattan nh-54, district tarn taran state punjab country india.a lot of traffic and customers on both the national highways.contact person amitdhawan-[protected] .[protected]@yahoo.com.

Nov 7, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2016

PVR Cinemas Customer Care's response Dear Amitdhawan45,

Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

Regards,
Team PVR

Verified Support

Oct 06, 2016

PVR Cinemas Customer Care's response Dear Patron,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Customer Care: PVR Cinema

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Address: Mumbai City, Maharashtra, 400013

Website: No website

I was among the last to leave the movie hall, 10.45 pm show, lower parel pvr, movie : pink, seat no. D15 - d14, mumbai. After getting out, in about 2 to 3 minutes, i realised that i had left my phone in the movie hall. I tried calling, it rang twice, then some one cut the call, and switched off the cell phone. There were hardly any people left when i left, so it cannot be that someone from the crowd took it. There are no cctv cameras inside...

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Address: Allahabad, Uttar Pradesh, 211001

Website: www.pvrcinemas.com/cinemas/Allahabad

I am a b.Tech student in indian institute of information technology, allahabad (A premiere institute in india). On 18/09/16, i went to pvr allahabad with two of my friends and booked three tickets of 9:20pm show of movie "pink". I have my laptop with me but while submitting bag at the deposit counter the security official denied to take it and talked to me so rudely. He was giving me some illogical reasons for not accepting my bag .
He...

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Address: Gurgaon, Haryana, 160101

Website: Pvrcinemas.com

Screen no. 3, 6.30 pm show of pink. seat nos. t 11, 12.
Complained to the security guard during interval for ac not working. he said something on his walkie talkie to someone. nothing was done. again complained a bit forcefully. one sardar ji came and apologised, but could not restore tje ac. refused to give the number of mr. chandermohan, the gm of pvrs in chandigarh.

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PVR Support

from Jaipur, Rajasthan

Sep 19, 2016

Dear mahesh chandgothia,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: 560027

Website: pvrcinemas.com

Customers must watch out.

The snack counter at pvr / forum / bangalore would fraudulently add an item in the bill and make you pay for something you haven't bought. Just in case you point out, they would happily refund the money. Most of the customers don't check the bill due to the "interval" rush. Its not a one time experience but a consistent experience. And the reason this seems like an intentional error / by design is that they have also switched off the billing machine monitor that faces the customer.

Nov 7, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2016

PVR Cinemas Customer Care's response Dear Chander,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

Verified Support

Oct 06, 2016

PVR Cinemas Customer Care's response Dear Patron,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Customer Care: PVR Cinema

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We had gone to watch the movie "freaky ali" in pvr cinema at growells mall kandivili east, the tickets were of 2.50 show on screen no.4.

I am sorry to say that such a big theatre, such a management cant pay attention to the security.

When we entered the auditorium there was no one to guide us, we managed ourselves on our own.

When the movie was to start and the lights had gone off, there was much...

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Address: Chandigarh, Chandigarh, 160022

Website: www.consumercomplaints.in

People at your checking place really have knows the difference between frisking and touching? Why the hell do you place scanners in their hands. And manager tells me this is going to happen who's name was dilip at chandigarh elante mall. I would him to say sorry and stop telling people that this has to happen. He is actually an idiot. Ohhh when i objected about it he says even dc has to go through the same... I think such person should not be at these places... Take this as a formal complaint and i am also going to highlight the same on social media because this is really not acceptable.

Nov 8, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2016

PVR Cinemas Customer Care's response Dear Patron,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Customer Care: PVR Cinema

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PVR Support

from Jaipur, Rajasthan

Sep 15, 2016

Dear Tarun,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: Bangalore, Karnataka, 560048

We have booked movie ticket for show sully dated 11.09.2016 silver g 10, 11 with pvr phoenix market city. movie show time was 7.45 pm. around 9:15 there was power failure at pvr due to which all the shows got interrupted. till 10.15 pm it was not resumed and there was chaos all around asking for refund by all the viewers. we want to file case against management of pvr market city phoenix mall bangalore for refund of movie ticket cost rs 560 and parking 40 rs.

Nov 6, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2016

PVR Cinemas Customer Care's response Dear Patron,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Customer Care: PVR Cinema

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PVR Support

from Jaipur, Rajasthan

Sep 15, 2016

Dear Meenal,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: Hyderabad, Andhra Pradesh, 500081

First thing, your cafeteria people are not reply back sometime properly.
Second thing, kindly start accepting the meal coopan like soduexo etc. Because usually in theater it or software people come and see movies. And our companies give us the meal coopan for purchase food items then why we buy via money.
I[censored] allow or declare that your food counter takes meal coopan then your selling get increase. Thinks once and try to take action as soon as possible.
Thanks
Vikas bose (Accenture)

Nov 6, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2016

PVR Cinemas Customer Care's response Dear Patron,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Customer Care: PVR Cinema

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PVR Support

from Jaipur, Rajasthan

Sep 15, 2016

Dear Vikas,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: 110057

Dear pvr
I am mr. Sabyasachi panja, a common man writing this complaint to you.
I was trying to book ‘flying jatt’ movie tickets on 25th august at 9.15 pm for 27th august at 4.10pm show. I wanted to book three tickets and payment went through sbi debit card but massage something like "ticket booking failed". I got a sms on my phone payment has been done (Sbi debit card no. 607xx5404 for a purchase worth rs. 746/- on pos...

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Address: 110022

Website: www.pvrcinemas.com

Pvr vasant kunj, new delhi disappointed me by their biased behavior. They told me that baggage is not allowed in their cinema, but they allowed several people to carry it. I even allowed them to check my bag but they just refused. It was in a dlf mall. And if they are not allowing the bag, they must have a baggage counter. Even a showroom in that mall was having such bag counter, but "pvr" known as such a big cinema chain can't just manage to have a baggage counter. Such a shame to pvr. Before pvr it was dt. They used to check the bag and allow everyone. I feel pity to this biased pvr.

Oct 1, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2016

PVR Cinemas Customer Care's response Dear Patron,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Customer Care: PVR Cinema

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sunil vashisht

from Delhi, Delhi

Aug 29, 2016

today on 29/08/2016 i book three tickets for flying jatt for my son and my parents when my parents reach at pvr vasant kunj promonade mall at 6pm there is some staff of pvr who send my parents to 5.15 pm show and they have ticket of 6.15 pm show im very dispointed like pvr staff do like this and she said we have only 5.15 pm show after that we have 8.15 pm show approx half movie nikal bhi gaya aur unko 5.15 ke show main bhej diya gaya
i book my ticket thru book my show and both of company spoil my parents mood and money i will take some legal action if those company not taken any action
thanks
sunil sharma
[protected]