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PVR Cinemas Complaints & Reviews

1.6
Updated: Jan 2, 2026
Complaints 2479
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PVR Cinemas reviews & complaints page 104

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M
megha08
from Bengaluru, Karnataka
Oct 17, 2016
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Address: 560075
Website: pvr

Snacks served at the premises are priced very high and unfair.in a intense approximately 200gms of popcorn and small pepsi was charged 410/-.

This is very unfair and worst i have ever seen, the cost of a 500ml pepsi bottles are priced 35/- outside and 200gms of popcorn costs 20/-

I hope you consider to impose strict regulations on pricing of snacks.

Thank u
Megha krishna
Dec 2, 2016
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Oct 18, 2016
PVR Cinemas Customer Care's response
Dear megha08,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR
Verified Support
Oct 29, 2016
PVR Cinemas Customer Care's response
Dear ramidi tiru,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR
Verified Support
Nov 01, 2016
PVR Cinemas Customer Care's response
Dear NeelPatel23,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR
Pvr velachery grand mall people are not allowing 10 rs ticket bookings in online. If we go to theater they are charging 120 rupees for one ticket instead of 10 rupees .

Please look into this .
Please imrove cleaning in audi. Due to diwali rush so much dirty in screen and bad smell. Its to dificult seat in audi. I complained to manager he did spray in audi but that is not enough to clean.

Snacks are priced at worst rates - Comment #2587757 - Image #0
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    Chiranjeev Chatry
    from Jaipur, Rajasthan
    Oct 17, 2016
    Resolved
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    Address: Aurangabad, Maharashtra, 431001

    I asked him 2 tickets of rs 80 each for m s dhoni movie of 6.55pm show for today but he said he has only rs 140 & rs 180 tickets only. Then i told him online it is available for rs 80 he said take online. I was forced to take the combo along with the ticket. When i denied the same they argued with me but finally given me tickets for rs 80 each. Behavior of staff is also not good. Plz look into the issue. It's quite embarrassing. My name is chiranjeev and contact number is [protected]
    Nov 20, 2016
    Complaint marked as Resolved 
    PVR Cinemas customer support has been notified about the posted complaint.
    Verified Support
    Oct 18, 2016
    PVR Cinemas Customer Care's response
    Dear Chiranjeev Chatry,

    Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

    Regards,
    Team PVR
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      S
      Srikanth14379
      from Mahbubnagar, Telangana
      Oct 17, 2016
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      Address: Hyderabad, Andhra Pradesh, 500016
      Website: Www.pvrcinema.com

      My name k. Srikanth i am booking movie tickets[protected] but amount is debited but ticket is not conform i call u you costmar care tell u amount refund but 1 montha complete but amount is not credit my account. I am also call two times in pvr costmar care but not respond my problem my contact no [protected] email-srikanth.[protected]@gmail.com plz solution the problem
      Nov 18, 2016
      Complaint marked as Resolved 
      PVR Cinemas customer support has been notified about the posted complaint.
      Verified Support
      Oct 18, 2016
      PVR Cinemas Customer Care's response
      Dear Srikanth,

      Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

      Regards,
      Team PVR
      Hello...
      My Gift Card Is Expaire
      PVR Cinemas Customer Care's response, Oct 18, 2016
      Verified Support
      Dear ram chamariya,

      We request you to please share your Mobile Number & Email ID on [email protected] for further assistance.

      Regards,
      Team PVR
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        H
        Hasneetsingh
        from New Delhi, Delhi
        Oct 6, 2016
        Resolved
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        Address: 560066
        Website: www.pvrcinemas.com

        On 1st october we went to watch a movie at pvr imax audi 3, vr bengaluru mall.
        We realized that there are only 2 exits doors on the right and no door on the left. Ideally there should be exit doors on each sides to make sure people inside movie hall should evacuate easily.
        My recommendation should be to close this or make alternative changes. Thx.
        Nov 7, 2016
        Complaint marked as Resolved 
        PVR Cinemas customer support has been notified about the posted complaint.
        Verified Support
        Oct 06, 2016
        PVR Cinemas Customer Care's response
        Dear Hasneetsingh,

        Thanks for writing to us, we will forward your feedback to our concerned team,

        Regards,
        Team PVR
        Verified Support
        Oct 06, 2016
        PVR Cinemas Customer Care's response
        Dear Patron,

        We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

        Regards,
        Customer Care: PVR Cinema
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          R
          rohit8265
          from Mumbai, Maharashtra
          Oct 5, 2016
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          Direct ticket booking at ticket counter at pvr

          Address: Aurangabad, Maharashtra, 431001

          This is regarding the ticket booking at pvr talkies aurangabad. The theater & seating is very good. But whenever you go to buy the tickets mostly for good movie at pvr ticket counter they force you to buy the popcorn & coke along with your tickets without giving you the tax invoice for food items which they are giving you with your tickets. On refusing to take that offer of food they dont listen to you and give you the normal tickets. This...
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          Rahul Mohata
          from Mumbai, Maharashtra
          Oct 3, 2016
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          Address: Mumbai City, Maharashtra, 400013
          Website: None

          My phone must have fell from my pocket on the seat, i was among the last to leave, and after only 3 - 4 minutes i realised i had left my phone so i rang it. Someone hung up the call, switched the phone off and never switched on. I rushed back to pvr, there was no one in the hall. The hall security came and checked seats and below, but some 1 had the phone in possession already. Im sure its one of your staff as there were barely any people when i left the theatre.
          Nov 6, 2016
          Complaint marked as Resolved 
          PVR Cinemas customer support has been notified about the posted complaint.
          Oct 01, 2016
          rajesh ray03's response
          I[censored] seen my complaints pleas reply me thanking you
          Verified Support
          Oct 03, 2016
          PVR Cinemas Customer Care's response
          Dear Rahul Mohata,

          We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

          Regards,
          Team PVR
          Verified Support
          Oct 06, 2016
          PVR Cinemas Customer Care's response
          Dear Patron,

          We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

          Regards,
          Customer Care: PVR Cinema
          Hello
          I'am rajesh kumar ray my employees no is 137206 i was worked in priya pvr vastant kunj i was resign sep 2015 but i still waiting for my F&F salary i already complaint off my pvr admin still he ignoring me right now please help me other wise i have option only labor Court
          Thanks
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            A
            ArvindGarg25
            from Chandigarh, Chandigarh
            Oct 2, 2016
            Resolved
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            Address: Thane, Maharashtra, 421204

            I have booked a ticket of dhoni movie in xperia mall. That is in lodha. When i sit on my seat that seat fully oiled, not properly cleaned. I have also discussed the same with rohit. But he also do anything. I had face this last time as well but that time i have ignored it. The mall isn't taking care about the cleaing. It's better the pvr is closed from this loction.

            Reagrds
            Arvind kumar
            Nov 6, 2016
            Complaint marked as Resolved 
            PVR Cinemas customer support has been notified about the posted complaint.
            Oct 02, 2016
            Updated by ArvindGarg25
            Can you tell me why you should marked as a resolved?
            Verified Support
            Oct 03, 2016
            PVR Cinemas Customer Care's response
            Dear ArvindGarg25,

            We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

            Regards,
            Team PVR
            Verified Support
            Oct 03, 2016
            PVR Cinemas Customer Care's response
            Dear ArvindGarg25,

            Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

            Regards,
            Team PVR
            Verified Support
            Oct 06, 2016
            PVR Cinemas Customer Care's response
            Dear Patron,

            We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

            Regards,
            Customer Care: PVR Cinema
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              A
              amitd89
              from Karnal, Haryana
              Sep 28, 2016
              Resolved
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              Address: 143001

              Respected sir.please open pvr cinemas in highway filling station village chohan near tangra nh-1, district amritsar state punjab country india and also open pvr cinemas in a2b fuel point village joanake near harike pattan nh-54, district tarn taran state punjab country india.a lot of traffic and customers on both the national highways.contact person amitdhawan-[protected] .[protected]@yahoo.com.
              Nov 7, 2016
              Complaint marked as Resolved 
              PVR Cinemas customer support has been notified about the posted complaint.
              Verified Support
              Sep 28, 2016
              PVR Cinemas Customer Care's response
              Dear Amitdhawan45,

              Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

              Regards,
              Team PVR
              Verified Support
              Oct 06, 2016
              PVR Cinemas Customer Care's response
              Dear Patron,

              We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

              Regards,
              Customer Care: PVR Cinema
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                A
                Abhinav Bhartia
                from Mumbai, Maharashtra
                Sep 22, 2016
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                Resolved

                Mobile theft

                Address: Mumbai City, Maharashtra, 400013
                Website: No website

                I was among the last to leave the movie hall, 10.45 pm show, lower parel pvr, movie : pink, seat no. D15 - d14, mumbai. After getting out, in about 2 to 3 minutes, i realised that i had left my phone in the movie hall. I tried calling, it rang twice, then some one cut the call, and switched off the cell phone. There were hardly any people left when i left, so it cannot be that someone from the crowd took it. There are no cctv cameras inside...
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                R
                rahul6697
                from Delhi, Delhi
                Sep 19, 2016
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                Resolved

                Customer service

                Address: Allahabad, Uttar Pradesh, 211001
                Website: www.pvrcinemas.com/cinemas/Allahabad

                I am a b.Tech student in indian institute of information technology, allahabad (A premiere institute in india). On 18/09/16, i went to pvr allahabad with two of my friends and booked three tickets of 9:20pm show of movie "pink". I have my laptop with me but while submitting bag at the deposit counter the security official denied to take it and talked to me so rudely. He was giving me some illogical reasons for not accepting my bag .
                He...
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                mahesh chandgothia
                from Fatehabad, Haryana
                Sep 18, 2016
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                Address: Gurgaon, Haryana, 160101
                Website: Pvrcinemas.com

                Screen no. 3, 6.30 pm show of pink. seat nos. t 11, 12.
                Complained to the security guard during interval for ac not working. he said something on his walkie talkie to someone. nothing was done. again complained a bit forcefully. one sardar ji came and apologised, but could not restore tje ac. refused to give the number of mr. chandermohan, the gm of pvrs in chandigarh.
                Dear mahesh chandgothia,

                We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

                Regards,
                Team PVR
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                  A
                  A Chander
                  from Mumbai, Maharashtra
                  Sep 18, 2016
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                  Address: 560027
                  Website: pvrcinemas.com

                  Customers must watch out.

                  The snack counter at pvr / forum / bangalore would fraudulently add an item in the bill and make you pay for something you haven't bought. Just in case you point out, they would happily refund the money. Most of the customers don't check the bill due to the "interval" rush. Its not a one time experience but a consistent experience. And the reason this seems like an intentional error / by design is that they have also switched off the billing machine monitor that faces the customer.
                  Nov 7, 2016
                  Complaint marked as Resolved 
                  PVR Cinemas customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 21, 2016
                  PVR Cinemas Customer Care's response
                  Dear Chander,

                  We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

                  Regards,
                  Team PVR
                  Verified Support
                  Oct 06, 2016
                  PVR Cinemas Customer Care's response
                  Dear Patron,

                  We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

                  Regards,
                  Customer Care: PVR Cinema
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                    R
                    Rajkumari Kantharia
                    from Mumbai, Maharashtra
                    Sep 16, 2016
                    Resolved
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                    Resolved

                    Security guards

                    We had gone to watch the movie "freaky ali" in pvr cinema at growells mall kandivili east, the tickets were of 2.50 show on screen no.4.

                    I am sorry to say that such a big theatre, such a management cant pay attention to the security.

                    When we entered the auditorium there was no one to guide us, we managed ourselves on our own.

                    When the movie was to start and the lights had gone off, there was much...
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                    T
                    Tarun Singh Saini
                    from Sirhind, Punjab
                    Sep 13, 2016
                    Resolved
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                    Address: Chandigarh, Chandigarh, 160022
                    Website: www.consumercomplaints.in

                    People at your checking place really have knows the difference between frisking and touching? Why the hell do you place scanners in their hands. And manager tells me this is going to happen who's name was dilip at chandigarh elante mall. I would him to say sorry and stop telling people that this has to happen. He is actually an idiot. Ohhh when i objected about it he says even dc has to go through the same... I think such person should not be at these places... Take this as a formal complaint and i am also going to highlight the same on social media because this is really not acceptable.
                    Nov 8, 2016
                    Complaint marked as Resolved 
                    PVR Cinemas customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 06, 2016
                    PVR Cinemas Customer Care's response
                    Dear Patron,

                    We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

                    Regards,
                    Customer Care: PVR Cinema
                    Dear Tarun,

                    We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

                    Regards,
                    Team PVR
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                      M
                      Meenal Sahu
                      from Bengaluru, Karnataka
                      Sep 11, 2016
                      Resolved
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                      Address: Bangalore, Karnataka, 560048

                      We have booked movie ticket for show sully dated 11.09.2016 silver g 10, 11 with pvr phoenix market city. movie show time was 7.45 pm. around 9:15 there was power failure at pvr due to which all the shows got interrupted. till 10.15 pm it was not resumed and there was chaos all around asking for refund by all the viewers. we want to file case against management of pvr market city phoenix mall bangalore for refund of movie ticket cost rs 560 and parking 40 rs.
                      Nov 6, 2016
                      Complaint marked as Resolved 
                      PVR Cinemas customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 06, 2016
                      PVR Cinemas Customer Care's response
                      Dear Patron,

                      We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

                      Regards,
                      Customer Care: PVR Cinema
                      Dear Meenal,

                      We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

                      Regards,
                      Team PVR
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                        V
                        Vikas Bose
                        from Mumbai, Maharashtra
                        Sep 10, 2016
                        Resolved
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                        Address: Hyderabad, Andhra Pradesh, 500081

                        First thing, your cafeteria people are not reply back sometime properly.
                        Second thing, kindly start accepting the meal coopan like soduexo etc. Because usually in theater it or software people come and see movies. And our companies give us the meal coopan for purchase food items then why we buy via money.
                        I[censored] allow or declare that your food counter takes meal coopan then your selling get increase. Thinks once and try to take action as soon as possible.
                        Thanks
                        Vikas bose (Accenture)
                        Nov 6, 2016
                        Complaint marked as Resolved 
                        PVR Cinemas customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 06, 2016
                        PVR Cinemas Customer Care's response
                        Dear Patron,

                        We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

                        Regards,
                        Customer Care: PVR Cinema
                        Dear Vikas,

                        We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

                        Regards,
                        Team PVR
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                          S
                          sabyasachi panja
                          from Gurgaon, Haryana
                          Aug 29, 2016
                          Resolved
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                          Resolved

                          Refund money

                          Address: 110057

                          Dear pvr
                          I am mr. Sabyasachi panja, a common man writing this complaint to you.
                          I was trying to book ‘flying jatt’ movie tickets on 25th august at 9.15 pm for 27th august at 4.10pm show. I wanted to book three tickets and payment went through sbi debit card but massage something like "ticket booking failed". I got a sms on my phone payment has been done (Sbi debit card no. 607xx5404 for a purchase worth rs. 746/- on pos...
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                          Akshay Dutt
                          from Gurgaon, Haryana
                          Aug 27, 2016
                          Resolved
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                          Resolved

                          Address: 110022
                          Website: www.pvrcinemas.com

                          Pvr vasant kunj, new delhi disappointed me by their biased behavior. They told me that baggage is not allowed in their cinema, but they allowed several people to carry it. I even allowed them to check my bag but they just refused. It was in a dlf mall. And if they are not allowing the bag, they must have a baggage counter. Even a showroom in that mall was having such bag counter, but "pvr" known as such a big cinema chain can't just manage to have a baggage counter. Such a shame to pvr. Before pvr it was dt. They used to check the bag and allow everyone. I feel pity to this biased pvr.
                          Oct 1, 2016
                          Complaint marked as Resolved 
                          PVR Cinemas customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 30, 2016
                          PVR Cinemas Customer Care's response
                          Dear Patron,

                          We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

                          Regards,
                          Customer Care: PVR Cinema
                          today on 29/08/2016 i book three tickets for flying jatt for my son and my parents when my parents reach at pvr vasant kunj promonade mall at 6pm there is some staff of pvr who send my parents to 5.15 pm show and they have ticket of 6.15 pm show im very dispointed like pvr staff do like this and she said we have only 5.15 pm show after that we have 8.15 pm show approx half movie nikal bhi gaya aur unko 5.15 ke show main bhej diya gaya
                          i book my ticket thru book my show and both of company spoil my parents mood and money i will take some legal action if those company not taken any action
                          thanks
                          sunil sharma
                          [protected]
                          PVR Support's reply, Sep 15, 2016
                          Dear Sunil,

                          Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

                          Regards,
                          Team PVR
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                            CA Pankaj Gupta
                            from Indore, Madhya Pradesh
                            Aug 19, 2016
                            Resolved
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                            Resolved

                            Address: Indore, Madhya Pradesh, 452001

                            Seats of new pvr indore are very uncomfortable.
                            I used to see movie at pvr from last 8-10 years.
                            But new seats does not move backward and it causes back problem.
                            Request management to make them comfortable..
                            Pvr is best but this type of seats looses customers of indore
                            They preferred other multiplex.
                            Earlier the seats are very comfortable. But from april 2016 renovation all seats are very uncomfortable..
                            They don't bend backside even a little bit.
                            That is why it is bad for back and neck..
                            Plz review it otherwise pvr will looses its quality experience of viewers
                            Oct 8, 2016
                            Complaint marked as Resolved 
                            PVR Cinemas customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 30, 2016
                            PVR Cinemas Customer Care's response
                            Dear Patron,

                            We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

                            Regards,
                            Customer Care: PVR Cinemas
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                              J
                              Jashan Kumar
                              from Delhi, Delhi
                              Aug 17, 2016
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi, 110087
                              Website: www.pvrcinemas.com

                              This is my second complaint in regards to basic hygiene standards being maintained by pvr cinemas, food and beverage division.

                              In my first complaint i mentioned the unkept coffee machine, with burn milk stains on the steaming wand and steaming pitcher. I was assured immediate action on the same. Also, the pvr representative asked me to check it anytime during my next visit.

                              I went there to watch a movie on monday. To my surprise, the condition was still the same.

                              That burnt milk carry very harmful germs and can lead to severe food poisoning. This time i want to question the fssai department too for how they get a license without maintaining the basic hygiene standards at such a big company.
                              Oct 1, 2016
                              Complaint marked as Resolved 
                              PVR Cinemas customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 30, 2016
                              PVR Cinemas Customer Care's response
                              Dear Patron,

                              We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

                              Regards,
                              Customer Care: PVR Cinemas
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