PVR Cinemas Complaints & Reviews

Address: Bangalore, Karnataka, 560001

Website: Pvr orion mall

I made first transaction of 1600 rs in Orion mall for Befikre movie 3.40 pm show .The transaction was denied so the lady in the counter tried again for 1600 rs .Again the transacation was denied ..When i checked my Mobile I received two messages stating

Thank you for using your SBI Debit Card 459XX0417 for a purchase worth Rs1600 on POS PVR LIMITED. at PVR LIMITED. txn#[protected].

Thank you for using your SBI Debit Card 459XX0417 for a purchase worth Rs1600 on POS PVR LIMITED. at PVR LIMITED. txn#[protected].

I checked with the Counter in charge Divya
She told me to check it in a weeks time .I immeadiately checked my bank mini statement and my money had been deducted she is not ready to refund and asking to wait ..

Jan 18, 2017

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2016

PVR Cinemas Customer Care's response Hi Amrath,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: Ernakulam, Kerala, 682024

Website: www.pvrcinemas.com/nowshowing/Kochi

PVR cinema is famous for its one screen (Dolby ATMOS). Most english action movies and animation movies release with this feature for sound.
But nowadays Lulu - PVR only shows malayalam or most viewed movies(movie which more people tends to watch on a single show).
Since the screen for ATMOS (AUDI-6) contains more seats than other screens, they could make more profit in a single show. This is the motive behind the action.
People want to watch movies with the facility of ATMOS quality and its 3D surround sound. Its not able to be achieved now. This is not fair. Actions to be taken for this.

Jan 10, 2017

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2016

PVR Cinemas Customer Care's response Dear Mathew Jacob,

Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

Regards,
Team PVR

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F

forwebpages

from Bengaluru, Karnataka

Dec 30, 2016

I had booked a ticket for Assasims creed at PVR VR IMAX bangalore. The booking website and pvr website (for VR and pepsi koramangala IMAX which i checked didnt show it as 2D or 3D movie. So when i reached the theatre the manager there informed me that because of technical problems the move is being played in 2D. When i talked & showed the website, PVR area manager Mr.Shashi told me that if i dont watch this show, a refund will be given if i sent a mail to [protected]@pvrcinemas.com, and that they will be confirming that i havent seen the movie.

Now after emailing the feedback team, they say that it is not their mistake.
Now without proper information in pvr website and bookmyshow how can a customer know that it is a 2D movie?

Pics attached:
-pvr website booking which i did again for evening at PVR pepsi IMAX.
(No mention of 3D) but manager assured that it is 3D there.
-my booked ticket which i want a refund. ( here also it says only the movie name and no mention of 2D/3D

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V

Vandana Gaurav Gaikwad

from Bhopal, Madhya Pradesh

Jan 2, 2017

I have booked for gold at pvr cinema but the seat was not in a condition to slide...very disappointing

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PVR Cinemas Customer Care's response, Jan 11, 2017

Verified Support

Dear Vandana Gaurav Gaikwad,

We request you to please share your mobile number & email ID on [email protected] for further assistance.

Regards,
Team PVR

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Address: Mumbai City, Maharashtra, 400061

Website: Pvr cinemas app

I used my nearbuy voucher code on pvr app but the tickets didn't get booked.
Now when I'm trying to book using the same voucher code..It says'used already' and not accepting the code.
Please solve the problem ASAP since I want to book tickets for tomorrow.
The app says to wait for half an hour before re booking but I waited for more than an hour. .still is giving the same message.

Jan 11, 2017

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2016

PVR Cinemas Customer Care's response Dear Customer(Rekhaa Agarwal Mehra),

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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D

Dhananjai bajpai

from Bulandshahr, Uttar Pradesh

Dec 28, 2016

From 30 minutes movie has not been started..no video is available and the mangar Mr.unni is not even talking to the public. We are sitting and waiting after paying our tickets for watching black screen

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PVR Cinemas Customer Care's response, Jan 11, 2017

Verified Support

Dear Dhananjai bajpai,

We request you to please share your Mobile Number & Email ID on [email protected] for further assistance.

Regards,
Team PVR

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Address: Udaipur, Rajasthan, 313001

Website: www.pvrcinemas.com

I had booked ticket online thrice for movie on 2 nd Dec 2016 . However, for some reason, the ticket could not be booked but amount Rs 228, Rs 253, Rs 228 was debited from my SBI A/c [protected] .

A message was received from the PVR that money would be refunded automatically but I am still to receive any cash .

Please look into the matter and respond

Regards
Parvez Massey
[protected]@gmail.com
[protected]

Jan 8, 2017

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2016

PVR Cinemas Customer Care's response Dear Adrian Maris,

Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

Regards,
Team PVR

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Address: Bangalore, Karnataka, 560045

My axis debit card was swiped twice for amount of rs.350, so the total amount is rs. 700 while purchasing tickets on 27/nov/2016 at pvr cinemas elements mall nagavara banaglore. When i checked with the pvr staff they said it would be automatically refunded but as of now it hasn't been.

Need your assistance in getting the same.

Also attaching the screenshot of the transaction messages.

It got reversed on 1/12/2016 but again they deducted the amount from my account. I need it by today.

Jan 8, 2017

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2016

PVR Cinemas Customer Care's response Dear Customer(Gayukrishna20),

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: 560017

Website: PVR Cinemas

My HDFC Debit card was swiped twice for amount of Rs.440 while purchasing tickets on 27/Nov/2016 at PVR Cinemas Arena Mahadevpura Banaglore. When i checked with the PVR staff they said it would be automatically refunded but as of now it hasn't been.

Need your assistance in getting the same.

Also attaching the screenshot of the transaction messages.

Jan 1, 2017

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2016

PVR Cinemas Customer Care's response Dear Customer(bala0463),

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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E

Er Gopal Mittal

Dec 1, 2016

Today I am watching fantastic beast movie in pvr vasnavi sapphire mall, Bangalore. movie is very blurry and causing headache despite several complaints no solution is provided by the staff here

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PVR Cinemas Customer Care's response, Dec 2, 2016

Verified Support

Dear Gopal,

We request you to please share your Mobile Number & Email ID on [email protected] for further assistance.

Regards,
Team PVR

HDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 3, 2016

Dear Customer,

We regret for the inconvenience caused to you.

Kindly write to us at [protected]@hdfcbank.com with your debit card number, transaction and registered contact details mentioning reference Id TTU03121617 in the subject line. The concerned department will assist you.

-Natasha
HDFC Bank Customer Assistance

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Address: 431602

Thank you for using your sbi debit card 459xx1341 for a purchase worth rs1050 on pos pvr limited, at pvr limited, txn#[protected].
This was the first transaction which i was told was failed hence they again swiped my card
Thank you for using your sbi debit card 459xx1341 for a purchase worth rs1050 on pos pvr limited, at pvr limited, txn#[protected].
They said the first txn amouny will b reversed to my account but my bank statement shows both txs successful
Plz do the needful and refund the twicely swiped amouny of 1050

Dec 30, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2016

PVR Cinemas Customer Care's response Dear Aditya Sengaonkar,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: New Delhi, Delhi, 110027

Website: PVR CINEMAS DELHI

This is to inform you that the following discrepancies in the services of PVR, a reputed Brand:-

AIR CONDITIONER OF AUDI - 4 of PVR PACIFIC MALL DELHI on dated 05/11/16 was high cooling, already informed to PVR staff, but no action has been taken for re-solution of the complaint.

It's the question mark on the reputation of PVR Cinemas.

Due to irresponsible and negligence in the service of PVR, we suffered mental, physical agony and harassment, which could not be compensated in the terms of money.

So, look into this matter seriously and show cause notice why should not take strict action against you.

Thanks

AAYUSHI MITTAL
[protected]

Dec 23, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2016

PVR Cinemas Customer Care's response Dear aayushi mittal,

Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

Regards,
Team PVR

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Address: Bilaspur, Chhattisgarh

In the pvr of our city, the staff has made it mandatory to buy a combo of pepsi and popcorn with every ticket. If i book online i do not have to buy this.so u only tell me is it right to add 80 rupees in each ticket even if we do not want these combo then also we have buy it. If i say that i dont want it they say that you have to buy itor otherwise we cant give you ticket. Once i booked my ticket with book my show app there i didnt have to pay any such price for combo. So therefore i expect ana nswer from you soon.

Dec 24, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2016

PVR Cinemas Customer Care's response Dear Chandra007,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: 401105

We are here to watch the movie dr. Strange 9:30 am show on 5th November. We have purchased a tub of salted popcorn which is completely soggy and your staff refused to give us fresh ones but they refused. Some other staff came with a new batch coincidentally. When we requested him to give us fresh ones. He mixed the soggy popcorns with the fresh batch and gave us stale popcorns. The large soft drink had 3/4th glasses filled. U make money by cheating your customers PVR Cinema Mira Road.

Dec 6, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2016

PVR Cinemas Customer Care's response Dear Kleio B'wti,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

Apr 27, 2017

Updated by Kleio B'wti No one ever got back to me from pvr. I am not sure how you are marking this complaint as resolved?

Verified Support

Apr 28, 2017

PVR Cinemas Customer Care's response Dear Kleio B'wti,

Please write to us at [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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K

Kleio B'wti

from Mumbai, Maharashtra

Nov 17, 2016

Hi PVR,

I have emailed you right now.

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Address: 208011

Website: www.pvrcinemas.com

Dear sir,
This is to bring to your kind attention that pvr kanpur south x mall is not providing free drinking water to us and they are saying that washroom is under construction. As per the guidelines of supreme court in the case of rupadi multiplex vs tncdrc it was held that-if for any reason, water supply is not available on a particular day, alternative arrangements for supply of free pure and portable drinking water to cinema-goers need to be made available by the owners of the cinema hall, " it said and if cinemahall is not complying then will be fined with rs.11000. I hope pvr will look into this matter as soon as possible to stop me from filling legal complaint as the are selling water at higher price than mrp which is restricted by the recent supreme court guidelines.
My seat no.- p14, 15, movie - shivaay (Time - 2:25 pm 4th nov2016)
Thank you,
Shubham sachan

Dec 5, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Nov 04, 2016

Suvarna Bagne's response Sir we are not possible to watch this movie because my journey time and movie time is same...so sir please cancel my ticket as early as possible ...i humble request u sir pls cancle my ticket as early as possible

Verified Support

Nov 04, 2016

PVR Cinemas Customer Care's response Dear Shubham Sachan,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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S

Suvarna Bagne

from Gurgaon, Haryana

Nov 4, 2016

[protected]
[protected]@gmail.com

Sry sir we r not able to watch this movie sry pls my ticket wl cancell as early as possible...because my journy time and movie time is same so please sir cancle my ticket

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PVR Cinemas Customer Care's response, Nov 4, 2016

Verified Support

Dear Suvarna Bagne,

Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

Regards,
Team PVR

S

sidmishra69

from Agra, Uttar Pradesh

Nov 17, 2016

Date 10/11/2016 time was 11:01pm i m show was shivaay last show 11:20pm onwards i booked tickets from counter and make a payment through credit but is seems a wrong used and deduct my payment twice last card number is 7638

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PVR Cinemas Customer Care's response, Nov 21, 2016

Verified Support

Dear sidmishra69,

We request you to please share your Mobile Number & Email ID on [email protected] for further assistance.

Regards,
Team PVR

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Address: New Delhi, Delhi, 110018

Today i visited pvr vikaspuri new delhi for watching movie. we got some voucher from our company. my movie voucher are reedemed but at the time when i reedemed my voucher of f&b the csa told me it's showing reedemed in my system. how is it possible in the same outlet my movie voucher are reedemed but not f&b voucher. my voucher nos are dns8a4j, dn959cu. please look forward this matters.

Dec 5, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2016

PVR Cinemas Customer Care's response Dear A.prachi,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: 781005

Watched a movie today ar PVR Cinemas Guwahati. The show was acheduled for 8:45pm and they started the show half an hour late because they showed advertisements for half an hour of the show time and then another half an hour of advertisements during interval. It is really annoying to sit through this as we come to watch a show and not 1 extra hour of advertisements.
Kindly get this sorted as this is unacceptable

Dec 4, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2016

PVR Cinemas Customer Care's response Dear NitikaSaboo,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: Nashik, Maharashtra, 422011

We visited nashik city central pvr for show timing 1.40. Pm for shivaay screen no 5 my seat noa10, a-13 toa-18 we bought tickets for rs2100 but the condition of washroom was pathetic the urinal pot were filled with urine and a lousy smell was all over the room this was so unhygienic
We thought that we paid for best cinemas but after visiting nashik pvr city central our opinion changed we complaint to the manager but no action was taken
Regards
Janak agrawal
[protected]

Dec 2, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2016

PVR Cinemas Customer Care's response Dear Janak Agrawal,

Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

Regards,
Team PVR

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Address: Mumbai City, Maharashtra, 400049

On the 25th of oct 2016 we went to juhu pvr mumbai to watch a 1745 show (Girl on a train). Prior to entering the movie hall following disgusting observations were made by the undersigned regarding your staff members in the food counter.
1) the freshly arrived momo's were being counted by physically touching each and every momo with fingers.
2) after we took the coffee, we requested for paper napkins and to our surprise the counter boy licked his finger to pull out the napkins.

Hygiene had gone for a toss and we were very uncomfortable to see such behaviour. Since we were in a hurry i could not bring this to the duty managers notice and on completion of the movie as the exit is through a different route there was no scope to complain about this disturbing event.

Regards
Debashish bhattacharya

Nov 27, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2016

PVR Cinemas Customer Care's response Dear Debashishb,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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This complaint is about pvr cinemas, shalimar bagh. I had taken two of my friends who are bulgarian nationals watch the 12.40 show of inferno. We were told backpacks won't allowed, which was not mentioned on the paytm ticket, and offered no solution. No locker, luggage rack, nothing. We were told to leave the mall and find a place backpacks, which had passports. On protesting, your staff neeraj basically told me to go f*k myself. Unless some action is taken, i will forced to make this a diplomatic issue.

Nov 20, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2016

PVR Cinemas Customer Care's response Dear Sarada Biswas,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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Address: 560075

Website: pvr

Snacks served at the premises are priced very high and unfair.in a intense approximately 200gms of popcorn and small pepsi was charged 410/-.

This is very unfair and worst i have ever seen, the cost of a 500ml pepsi bottles are priced 35/- outside and 200gms of popcorn costs 20/-

I hope you consider to impose strict regulations on pricing of snacks.

Thank u
Megha krishna

Dec 2, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2016

PVR Cinemas Customer Care's response Dear megha08,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

Verified Support

Oct 29, 2016

PVR Cinemas Customer Care's response Dear ramidi tiru,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

Verified Support

Nov 01, 2016

PVR Cinemas Customer Care's response Dear NeelPatel23,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR

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R

ramidi tiru

from Ernakulam, Kerala

Oct 27, 2016

Pvr velachery grand mall people are not allowing 10 rs ticket bookings in online. If we go to theater they are charging 120 rupees for one ticket instead of 10 rupees .

Please look into this .

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N

NeelPatel23

from Mumbai, Maharashtra

Oct 31, 2016

Please imrove cleaning in audi. Due to diwali rush so much dirty in screen and bad smell. Its to dificult seat in audi. I complained to manager he did spray in audi but that is not enough to clean.

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Address: Aurangabad, Maharashtra, 431001

I asked him 2 tickets of rs 80 each for m s dhoni movie of 6.55pm show for today but he said he has only rs 140 & rs 180 tickets only. Then i told him online it is available for rs 80 he said take online. I was forced to take the combo along with the ticket. When i denied the same they argued with me but finally given me tickets for rs 80 each. Behavior of staff is also not good. Plz look into the issue. It's quite embarrassing. My name is chiranjeev and contact number is [protected]

Nov 20, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2016

PVR Cinemas Customer Care's response Dear Chiranjeev Chatry,

Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

Regards,
Team PVR

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Address: Hyderabad, Andhra Pradesh, 500016

Website: Www.pvrcinema.com

My name k. Srikanth i am booking movie tickets[protected] but amount is debited but ticket is not conform i call u you costmar care tell u amount refund but 1 montha complete but amount is not credit my account. I am also call two times in pvr costmar care but not respond my problem my contact no [protected] email-srikanth.[protected]@gmail.com plz solution the problem

Nov 18, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2016

PVR Cinemas Customer Care's response Dear Srikanth,

Thanks for reaching out to us.This is to inform you that we have taken a note of your concern and will get in touch with you.

Regards,
Team PVR

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R

ram chamariya

from Mumbai, Maharashtra

Oct 17, 2016

Hello...
My Gift Card Is Expaire

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PVR Cinemas Customer Care's response, Oct 18, 2016

Verified Support

Dear ram chamariya,

We request you to please share your Mobile Number & Email ID on [email protected] for further assistance.

Regards,
Team PVR

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Address: 560066

Website: www.pvrcinemas.com

On 1st october we went to watch a movie at pvr imax audi 3, vr bengaluru mall.
We realized that there are only 2 exits doors on the right and no door on the left. Ideally there should be exit doors on each sides to make sure people inside movie hall should evacuate easily.
My recommendation should be to close this or make alternative changes. Thx.

Nov 7, 2016

Complaint marked as Resolved

PVR Cinemas customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2016

PVR Cinemas Customer Care's response Dear Hasneetsingh,

Thanks for writing to us, we will forward your feedback to our concerned team,

Regards,
Team PVR

Verified Support

Oct 06, 2016

PVR Cinemas Customer Care's response Dear Patron,

We request you to please share your Mobile Number & Email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Customer Care: PVR Cinema

PVR Cinemas Complaints & Reviews

File a complaint to PVR Cinemas

PVR Cinemas reviews & complaints page 105

Cash deducted from SBI account

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No shows contain Dolby ATMOS

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Voucher code used but didn't get tickets

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Ticket booking failed, amount not refunded

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Amount deducted

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PVR Cinemas Card swiped for ticket purchase twice amount not refunded

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Card swiped for ticket purchase twice amount not refunded

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Irresponsible and negligence in service of pvr

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Adding of combo with ticket is made mandatory in our city

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Bad quality of product and service

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Regarding drinking water

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Voucher not redeemed

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Advertisement before and between the show

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Washroom

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Unhygienic staff /lack of training at the food counter

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Harassment by pvr staff

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Snacks are priced at worst rates

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Ticket pricing

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Amout not refund

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Only 2 exit doors in pvr imax audi 3, vr bengaluru mall

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