PVR Cinemas Complaints & Reviews

I have been to PVR Cinemas 2-3 times within the last 3-4 months. I have noticed that the snack counter doesn't accepted cards. They accept only cash upon that they also don't provide a bill claiming that the machine is not working. It is the situation every time i go. What about people who do not carry cash.
Cards are not accepted at the ticket counter as well.
This is neither legal nor ethical on behalf of PVR Cinemas.
Hopefully...

I need to bring under notice my extremely bad experience in Bhopal PVR. I went to watch a movie on 22/1/2016 10.40 show Airlift seat no.- F18, 19. Before the start of the movie I bought some snacks from your snacks counter where it was prominently highlighted that ''If you don't get a bill for your order, we will make your bill free, contact duty manager''. After making purchase I asked for the bill, the person at the counter told me that he'll serve the snacks along with the bill at my seats.
I received my order at the seat but again no bill. On asking for the bill again he told me that he'll bring it soon. After waiting 10 min for the bill I went to the counter and directly asked Mr. Akshit Arya and Mr. Jagdish (so called Duty managers) for my order to be free. Without making any sense they offered and force me to accept the bill at that moment. I simply refused to accept any bill because I was getting the bill after several requests and after 20 minutes. Finally they didn't took any action and kept making ridiculous and silly excuses.
My point is that its not about money its about business ethics. When you are promising the customer that he'll get the food for free if he doesn't get the bill, better honour your commitment or else remove the disclaimer which is highlighted on every counter. Mr. Akshit Arya (The Duty manager) was completely reluctant about the matter.
I want your management to take appropriate action against such irresponsible behavior of your employees and persons like Mr. Akshit Arya should be fired for not being responsible towards the customers.

I've Purchased 2 300rs. off Coupons for 150rs each
2 200 off Coupons for 100rs each
1 100 off Coupon for 50rs

But When I Visited the PVR People in Chennai (2 Places)
They are Rejecting the Coupon . I've tried 5 times

So total 550 rs Loss

There is nowhere mentioned that power bank is not allowed. We were refused to watch movie with power bank. However I had some urgent requirement of it during the movie. Who is responsible for my loss. I need refund. Act soon. Shikha Gupta shikhaa.[protected]@gmail.com...

Today dated 07/01/ 2016 I sent my employee Mr. sunny to purchase bajiroa mastani movies tikcet from pvr sharaganj mall lucknow with the instruction to take backside corner four ticket and he ask the same to moh.monish at ticket counter but Mr.moh.monish give him front B-16 to 19 after this I called my employee about ticket status he told me that give him B-16 to 19 and I ask mr. sunny to refund these ticket and he return ticket moh.monish firstly charge Rs. 100/- for ticket return when mr. sunny object this issue than he return ₹50/- and charge ₹50/- for ticket return charge and no receipt was given by him for ₹50/- which he charge after demandig by mr.sunny all theses incident was around 5.45p.m to 6.50 p.m. Kindly check voice recording system which is installed at your ticket counter and take action against moh.monish who charge ₹50/- and refund ₹50/- and compensation for waste my time and for gap of my faimily movie. and I hope action should be taken against Mr.moh.monish. Thank you

IMy complaint is about the poor quality of the film shown. I went to see the Star-Wars on[protected] at the 2.30pm show at the PVR Oberoi Mall Goregaon, Mumbai. I find that the scree was ery dark as if it was the brightness was put at zero. Could not make out the characters faces and their expressions.Had to really strain to make out details in the scenery. this is not the first time, other movies were also `darkened' makin it a very disappointing experience and that to after paying so much money. We expect to see `good quality' print movies at places like PVR. We are not in some rural place with no power.

I am samerpit singh and i goes to pvr cinema in ujjain madhya pradesh in there pvr cinema the staff girl which name is 'soni" and the manager they all use harsh words and they forced to take food coupen if we dont buy that coupon they didnt gave the ticket... And they use nonsense words and attitude. Towards the client and they affects the pvr services i am very disappointed by this of such a prestigious cinema... Thank you I hope you will take action on that

Hi sir, The show time mentioned in the entry pass of pvr lulu mall was 12:45 But the movie started only after 13:00 by showing commercial advertisements, they faked the show time to show the commercials The details of my ticket is showing below Movie : 2 countries (malayalam (u) Date: 28th december 2015 Time : 12:45 Row j seat 2 Nett :115.00 E. tax :23:00 Cess: 3.00 . chg: 2.00 Total: 143.00 Audit no. 6513864 Erial no. : 9018/4/2/[protected]/006659 9665/sr. no. 082332 (image of ticket is attached)

I have got a voucher of pvr cinemas from pokkt app, but the local pvr cinemas of guwahati rejects the claim of voucher, i have applied it in pvr app & desktop site but it fails. eventually i came to know that it can be redeem in the pvr ticket window. Voucher amount-300 Amount paid to pokkt-150 Coupon code-spxy*whd8 Order id : pkin[protected]ce0 Expiry date-31.01.2016

Dear sir, I had booked the ticket to watch the movie Dilwale on dated 21 Dec 2015, 9 pm show PVR Empress City mall Nagpur.when I entered in the washroom to attend nature's cal to my surprise it was very dirty unhygienic and stinking.It seems that person on this job is not performing his duties properly. Kindly look into the matter and take action. Krishnamohan Rao email - [protected]@ yahoo.co.in

Very very bad service and rules of pvr cinemas.
Have to pay such a huge amount for the movies and we have to sit there and watch all the useless advertisements for 45 minutes.
Please stop showing the useless advertisements.

Pvr rivoli -cp 20 dec 2015 Bajirao mastani I booked 4 ticket in star class n used my net banking for Payment but my ticket was not confirmed but amount of 1514.5 rs was deduced and session was expired before generating ticket I want my amount to be refunded I got this msg from my sbi net banking Transaction id IG0BDWGDL1 for rs 1514.5 on 17-dec-2015 22:30

I had gone to PVR Dehradun today 15th December 2015 at 9pm to watch Fast & Furious 7 and the Executive Faizan refused to issue 2 tickets to us as there were no other persons for watching the show, the manager on duty Bhoopender was even more rude in refusing, this is digusting not expected from Indias biggest Corporate in Exhibition.

I have concern to bring to your notice about an incident which happened with me when I was in PVR, Phoenix - viman nagar to watch movie at 5th Dec 2015 -11:00PM. I was standing in the booking queue and a person came from my right and started cutting the queue. When told to follow the queue the person repeatedly pushed me and this entire incident is caught in pvr camera however there was no step taken to detain the person. There was no action taken to detain that miscreant even when everything was captured on CCTV.

I had booked a online ticket 4 tamasha movie at pvr ecx andheri west mumbai.
when v went watchman told 2 enquire wheather show is there or not as i[censored] pay the parking then it wont be refunded..v went to booking counter, they said it there, v paid the oarking and went upstairs.then after 10 mim. V came 2 know show is cancelled and money would be refunded online .but till now v have not got the ticket as well as parking charges.v have submitted at pvr customer care.but in vain

I had made an booking for a movie in pvrcinemas.in and unfortunately it has turned bad transaction its been nearly 2 weeks but still i haven't received my money back and whenever i mail to [protected]@pvrcinemas they mention that it has been forwarded to certain dept and money will be reverted within 3-4 days but still i haven't received any solution from the concerned department.

I used to be a regular patron of pvr cinemas but if you check your records, i was not there for many big releases recently at pvr just because of the reason that the there was a huge delay in starting the from the show time which went from 20 min to 30 min.

So i was in this show yesterday, to give pvr another try :
Spectre (u/a)
Pvr: mgf mall, gurgaon (audi 3), national capital region (ncr), gurgaon
12:10pm | sun, 22 nov, 2015

Firstly the movie didn't start until 12.35pm, a whole 25 minutes delay in starting. it went over the head when the interval was 15 minutes long with several ads being shown twice. seriously!! who does that??? you introduced a total delay of 40 minutes in the movie. there is something seriously messed up with your management which is prioritizing advertisements over entertainment and time of patrons.

So i will be using other multiplexes from now onward. let me know if you decide to fix this problem at your end and i will try you again.

Hi,

Went for 11 am show on Nov 21. Told staff by twice getting in the queque to serve me popcorn which I purchased by paying 200 rs online. Told very rudely to go back to my seat even I was waiting at the counter during interval and I can't be served there as they don't have my size. Once I went back to the seat I was served smallest size imaginable which you get on ACT II cart for 20 rs. Their own bucket is priced rs 270 at counter and is at least 5 times bigger then size I was served. I felt cheated disgusted and disappointed by behaviour ofxtremely rude staff at pvr Phoenix mall Bangalore

It is not acceptable to not start movies on time.. Half an hour of ads!!!... We book tickets online paying premium of net charges just to save on queues but in the end we are tortured with a min of half an hr sometimes more for ads... It's absolutely not acceptable... Please respect everyone's time and make movie watching a good not irritable experience.

They are not providing the tickets in proper way they are blocking the in side and they giving the tickets to there friends and relation there are so many seats in green colour in display but they are not distribute the tickets and waiting for more than 20min in queue in ticket counter plz take action and give me the the reason for my problem i[censored] didn't take any action i will complaint to higher authartires