PVR Cinemas Complaints & Reviews

Dear team, I did online booking of two tickets for 12th May'15. And show became canceled. And when I talked for refund then I advised to claim through online refund. My booking details are given below... Show day & time - 12 May 2015 13:30 hrs Movie- KUCH KUCH LOCHA HAI Hindi (A) TotalAmnt-Rs 494.94 Location- PVR PHOENIX UNITED LUCKNOW Bkng Id -LKPU[protected] So please tell me way farword to get my money back...and process the same asap.

I always watch movies at PVR MBD Jalandhar mall. Today I too went with my family to watch Gabbar is back movie. We booked our seats online and got Gold seats number R 5, R 6 and R8 In Audi 2 at 19:45 show of today. Out of these three seats, two were in very bad shape. Out of 10 seats, only two were in good condition and rest all were broken. A small suggestions please increase seats rate at Gold but always keep all seats in good condition s and also assure that your hall staff does not allow the known persons with front rows seats to sit on these seats as happened today. Please take care. CA. MANOJ SONI

Respective Team, I had booked 2 tickets for The Avengers 2(3D Hindi) on 12th May 2015 my Booking ID LKNW[protected] (11th May'2015 7:12 PM) . Money was deducted from my PVR Gift Cards ( Total Amt. 634.94)and received the e-tickets also but show was cancelled due to Earthquake. go to at booking window counter but they not refund my money, how to get my money. mail id- [protected]@gmail.com Thanks

dear sir/medam.i booked tkt of above ref.no.by paid rs.356.18 first by ktk bank debit card it was denied by payment gate way and was asking to pay by any other sources, then i paid it by sbi net banking.the detail of tkt was piku in pvr elements maall dt 11/05/2015 for esat no. K=11 AND K=12i request that for same booking double payments is taken by your website.so kind request to refund rs.356;18 to ktk bank debit card a/c. as earliest and oblige me.my contact nos. are[protected] and[protected].thanks.

Dear Manager PVR Market City It gives me immense disappointment to know that PVR is no longer a pleasure to visit. We pay a good price for a PVR Experience, but something is going horribly wrong. Whats the point booking on-line, paying extra tax and having to stand in long lines to collect the tickets as your Kiosk don’t work. Your Credit card systems are out of order. We should be allowed to sit and pay where we chose to, the person at the ticketing counter is extremely arrogant, and will force you to take the expensive seats first or puts you in a corner that he wants you to sit in. Please check your FB page, with so many people having this issue. Your toilets have Manforce Condom Posters all around, this is very cheap publicity. There are kids visiting the same toilets, please have these removed immediately. The 3D glassed are extremely dirty, not sterilized and you don’t even provide a wet wipe to have them cleaned. Other cheaper theaters offer much greater hygiene standards. We were 10 o[censored]s who when for a show and feel we were robbed. Please do not charge exorbitant prices for pathetic service. Trust you will look into the above. Sincerely Jason Pinto - [protected]

Today had such an experience which has made me believe that all my batch mates at IITD were right in leaving the country. Went to PVR Cinemas in Ludhiana to watch 'Gabbar is Back" with my family and was served completely stale, half cooked momos and when I complained about it then no one cared n they kept on selling the same thing again without fearing that it might get people seriously ill. Even when I threatened to sue them for this, still...

Sir, We were watching Gabhar is Back at Audi 1 in PVR Vikaspuri vide seat number N-17, 18, 19 on 3rd May 2015 at 6.30 pm. By mistake my 3 years kids shoe kept under the seat. I request to please do the needful. As I even tried to locate at the cinema but did not get any response. Also wrote to [protected]@pvrcinemas.com & customer care number but no response. Please help to get the same. Thanks Shaji [protected]

IT has been observed that PVR is playing the Avengers 2 3D movie with wrong polarisation which means you have to watch the movie wearing your 3D glasses upside down. In case you will keep on watching the movie wearing the glasses in normal, you will not see a correct 3D picture as well as it strains the eyes. They should be penalised for making fool of the people and wasting their time & money. After watching the movie for 10 minutes, I realised that the polarisation is not correct. .I tried the glasses upside down and BINGO! everything was correct. I also complained the manager there but they do not seem to be worried on the topic. !

02/04/2015 PCD/[protected]/PVR LIMITED/GURGAON [protected] I booked ticket on 02/04/2015 for FF7 but still not get any refund or mail regarding refund payment they are cheating people on name of buy one get one free this is happen so many people, they are not response well Thanks Pintu

I have just returned back home at 1:30 am after watching Avengers age o[censored]ltron 3D ENGLISH from PVR Bhilai 10:30 PM show on 29/4/2015. The air conditioning of the auditorium was shut down before the intermission of the movie. Despite repeated requests air conditioning was not started till the end of the show. Very bad experience from PVR Bhilai. The management of PVR Bhilai is ruining your name by providing cheap services to the customers who pay for quality movie experience.

Show time 10.30 pm. Movie : The Avengers: Age of the ultrons'. Ticket Price: 255 INR. City: Empress Mall, Nagpur Number of persons: 6. Row: K (9-14) Movie Date: 24th April, 2015 With reference to the subject and the detailes mentioned above, we experienced almost no air conditioning in the cinema hall. After suffering from a boiling hot movie watching experience inside the hall during the first half, we complained about the problem to the staff inside the hall, and were directed to the technical staff, unavailable for a long time. After a while when we got the golden opportunity to talk with them regarding the problem inside the hall, they made a false promise to attend the problem and assured to come and ask personally inside the hall. But we were highly disappointed to see no-one turning up from PVR staff inside the hall and neither attending the problem nor addressing the issue. Thank you and expect a resolution in 24 hours as mentioned. More over we do not expect the same cold response from this forum as PVR. Unfortunately we do not have any photo proof.

Today i lost my mobile phone model No.samsung guru 1200 in your PVR cinemax pacific mall in subash nagar when i was watching morning 9 AM show of avenger... Please kindly inform me on this No.[protected] i[censored] found my phone... Thank You

Hi, I was trying to book tickets to a movie for Sunday 26th 1pm show of Kadhal Kanmani in Bangalore, Orion Mall. I submitted my credit card details and the transaction said there was an error but my account got debited with Rs.956. Can this please be looked into and I need my tickets or the money sent back to the account. Please fix your site, such errors are highly unacceptable and inefficient. Sridevi

I went to see - Avengers age o[censored]ltron (3D)at PVR Cinemas, EDM Mall Kaushambi, Gaziabad, UP on 25/04/15 (Sat.) with my son. The show timings mentioned on the movie ticket was 03:50 pm. I was well before time in the hall and went ahead to enter AUDI 2 to watch the movie as per the mentioned time. However no one came to open the door of the auditorium, I waited for 5 mins. meanwhile all those people who were there to watch the same show were...

Hi, Watched 10 pm show in Audi 4 of PVR/Koramangala on 21 April. In the 1st half in a capacity filled room the AC seemed barely sufficient. In the post interval session the AC seemed to have been turned off. Could not find a person to complain to in easy reach. Disappointed in the callous disregard for our comfort for which we choose to pay a higher price than single screens. Least expected from PVR.

I booked ticket from book my show. Booking I'd WN2XG8N When I reached today at the counter the concerned person told me that they cannot start the show as we were 2 people.. As per my memory I have seen a movie about 2 years back at PVR Mumbai where we were only three people. So I was not convinced with the reason . We told him to give us the refund which he said that book my show will give us and we also asked to give us a replacement of the ticket with some other show, he was not ready for that too. This is a serious issue as it wasted a lot of time of mine and now I have to book another ticket and take out another 3 hours to watch the movie + my travelling charges. It is very obvious to expect a small number of people on a weekday morning. If they have a show they should play it no matter how many number of people come to see the show. Stupid reason and wasting more than 3 hours. They should be penalized for this.

Whomsoever it might concern I am extremely disappointed with the experience at PVR Panjagutta, i went for a movie on 18th April 2015, Audi 4, Seat No.P-4 & P-5 with my wife. To my surprise seat no. 4 was broken and it was moving, i was unable to sit and immediately reached the manager mahesh, he came with some maintainenace guy and couldnt do much as it was not in any position to repair, the movie started and i had to sit on the same chair and most of the times stand and watched the movie, it was one of the most dreadful experience i have gone thru. 1) I had terrible back pain by end of the movie which resulted in reaching out doctor for medical assistance on Sunday, even today i am on leave and taking rest. 2) The manager informed that he will get back to me and taken my number, till now its been 2 days not a single guy called me nor there was an apology from your end. Is this how you run the operations and service with bunch of people who are not customer centric, will your Head of PVR or owner watch the movie the way i did for the money i am spending ?// I want my money back and i also want a written apology letter from your management, failing which i will approach social media and write a complaint within 48 hours. Regards Durga Prasad Madasu [protected]

hi i am watching Mr X in pvr dehradun but the quality of 3D spacs are very bad.I have changed it 3 times but still it is nit clear.request you to not release any 3D movie if you are not able to provide the quality spacs even after charged extra from customer.i will be very happy if you refund my money.my seat no is L 8 & 9 & my contact no is [protected]

Sir, Today i have booked six tickets of movie Mr. X 3 D in Audi no, . 1 seat nos. 1-6 row no. M timing 6.45 in your PVR Prashant Vihar i forgot my purse on seat. So. please consider my complaint and solve this with your crew member. Thanks & oblige. Puneet Kohli

Sir my name is sampath I am from vijayawada I am buying ticket management linking combo pack I want only ticket I don't want combo . He told me combo want take and ticket will give other wise he tell giving first row he have seats but not giving only ticket so please is there any rule to buy combo I asked he told me you want movie you can take combo and ticket so please mycompliant to take my contact V.sampath kumar S/o v.nagasayana, Gopi raju ramachandra rao street, Suryaraopet vijayawada-520002. Contact no [protected]