PVR Cinemas Complaints & Reviews

I booked an online ticket from the website "pvrcinemas.com" and ticket amount of Rs.142.47 is deducted from my account but the PVR website does not complete the transaction and took me directly to the homepage of the website. The booking does not show in my account on their site either. They have no information about customer support other than an email address [protected]@pvrcinemas.com. Calling their number in Gurgaon does not get any response either. So, I visited to that PVR cinemas. When I enquired regarding the issue, attendant responded that your money will be refunded in 8 days as there is no booking on your name. But I am not satisfied with this response. This proves the low quality of customer support provided by PVR. It is highly frustrating and I will always look for an option other than PVR and recommend the same to everyone

PVR is Forcing Me To Buy Choclates When ever i take Movie Ticket from them and The Staff are saying that it is their policiy to sell choclates with a Movie Ticket I think its Voilation of Competition Commision Of Indian Act Action Should Be taken againt PVR Cinemas

I had two PVR Gift cards of value Rs 300 each. I tried to book tickets using oneof those but since the PVR official website is so slow, the tickets could not be booked. The next time I tried, I used my another card but again due to the same problem, the tickets did not get booked. Now, when I am trying to book my tickets my balance is incorrectly being reflected as ZERO in both the cards though they haven't been used even once. The card validity is till 30th June 2014. What should I do?

PVR cinemas is one of the prominent multiplex in India. But to my disappointment I realized that they are forcing cartel sales in Chennai. According to the rules of the Tamilnadu government all front row tickets in theatres are supposed to be sold at Rs10.This is a very people friendly measure by the government as it makes watching movies affordable to all classes in the society. But on June 21st 2014, I went to Ampa Skywalk PVR cinemas to watch the movie 'Angry Babies'. I asked if Rs10 ticket was available. The man at the counter said it was Rs80 and not Rs10. I was taken aback for a moment. He explained "Rs10 for ticket and Rs70 for popcorn and pepsi". I told him I don't require the Pepsi and popcorn but to my surprise he said they give it only as a combo and not the ticket alone. I wasn't ready to give up and asked him how he could force cartel sales. Suddenly a senior manager looking person who heard the conversation came and said no Rs10 ticket for 'Angry Babies' and asked me to take Rs120 ticket if i wanted to see the movie.He was very rude and was literally shooing me away I found it shocking. How can such a big multiplex force people to buy popcorn and Pepsi along with the ticket? The entire purpose of bringing the Rs10 ticket is lost. As a citizen I think I should raise my voice against this injustice. Probably the combo offer they are offering is good and cheaper than the normal rates of popcorn and Pepsi inside the theatre but people should not be forced to avail the combo offer or they should not be declined tickets because they are not willing to pay Rs80.

Dear Sir, I went to PVR Cinemas for Kochadaiyaan 3D Tamil movie on June 7th 2014 7 PM show. I booked ticket through Internet and got 3 tickets in L 7, 8, 9. Ticket cost was 120 INR and they charged for the convenience charge as extra 90 INR through Internet. I thought it was for the 3D glass. But again in theater itself while entering into the screen 4, they asked 25 rupees extra charges per glass and they not returned back the bill which I paid for the glasses. I heard that it is an violation to collect charges for the 3D glasses. Please take action on it. Regards, Arul

Yesterday, on 10/06/2014 when I was booking tickets for X men : Days Of Future Past (3D), Ambience Mall Gurgaon, I Applied my gift card no. - [protected] (exp-August 28, 2014) of 300/- and its pin but due to some technical reasons my transaction failed, after that when I again tried to book tickets and followed the same procedure your website showed that the card has zero balance. I also checked the card's balance in you gift card section...

we went to PVR cinemas in Phoenix Market City Bangalore on 30th May 2014 It was Audi 1 seats - K5, K6, K7 My 4 year old son was in K6 He was bitten all over by bed bugs and developed terrible rashes the next day We went to the doc. and got medicines and lotions How can PVR not maintain hygiene and sanitation When i went the next day to complain, all i got was a non apologetic sorry from the manager

I made an online booking of two tickets on pvrcinemas.com dated on 10th May, 2014 using PVR gift card (Rs. 300) and net banking for remaining amount (Rs. 120) but whole amount got deducted from my bank account. Gift card is also showing zero rupees balance. Gift card no. [protected] Booking Ref No. WKXT3PP I contracted PVR customer care but no one picked up the call. I Contacted PVR cinemas, Mulund but I was told to fill online form to redeem that amount. I could not able to locate online form and need your help to redeem the amount in my Gift Card. Regards, Mahesh Email - [protected]@gmail.com Cell - [protected]

why does a movie like X-men:days of the future past has only one show in jalandhar and that also 8:30pm. I mean in acity like jalandhar. U guys can offer a second timing which should be between 3:pm to 4pm or 5pm so that we can have a convinient timing of watching this most awaited movie. anD this 8:30 timing wont bring enough viewers in theater in this city. So plz its humble request that do change or provide another timing of x-men in jalandhar.

I(...) had visited pvr cinemas having a branch in the fun city mall of panipat for watching a movie. There i suffred a weird and somewhat indecent behavior from one of the employees named(duty officer mr.pardeep...). By sending this information i want to aware the authorities to take care of the behaviour of the employed people. And the suggestion is just to maintain the prestige of such a renowned brand

I have done online booking on pvrcinemas.com. Payment was deducted from my credit card but after accepting the payment, the PVR web site has shown the error 'YOUR BOOKING TRANSACTION CAN NOT BE COMPLETED AT THIS TIME, TRY BOOKING AGAIN'. I have tried calling customer care but no one is picking up the phone. Pls do the needful ASAP.

when i entered in surat pvr cinema the security guard stop me and say`s that there is a rule that if a person wearing tie so the person is not allude to enter in cinema.

i m working with mahindra & mahindra motors i m watching movies on every Friday in diffrent cinema`s but this type of rule i never heard


thanks & regards
ankush m goyal
[protected]

Hello, Yesterday[protected] I went to PVR cinemas (Silver Arc Ludhiana) and I watched The Amazing Spiderman in 3D. It was my worst experience ever for 3D cinema because the glasses offered were very old, scratches were there. We were unable to see picture clearly. It am really unhappy about this. Hope you will listen to this complaint. Thanks.

Hi Everyone, This is Arpit Singh from Lucknow working as a Servey Manager at Hindustan Times. I am your regular customer of PVR Saharganj Property. And i also suggest my friends to go over there just because the standard of the customer service of your organization. Actually the incident is that recently i visited PVR Cinema to watch movie "2 States" with my wife on dated 24th April 2014 i have some luggage with me. After talking to the security guard at the entry door he permit me to submit it over there. We both are so much happy to see this type of response from your security staff, but suddenly there is some senior name Mr. Naveen is coming and the way he talking to my wife is very ridiculous his words are "Aap Jaise Customers Yahan Par Daily Aate Hain an Ye Apna Bag Lekar Jao" I really shocked about this type of behaviour from the senior persons of this type of customer service industry. After this when we proceed towards the lift he ask to my wife sorry for the comment but if you need your bag back than leave your name and number over there and he also says to her that if you ever face any type of problem in purchasing tickets or anything else than call me so i always provide an appropiate discount over there also. If my wife told me about that inside the premises than i will surely sou him at the right time but she told me when we are back at home. And again the hike of haramipana over there when he message or call to my wife on that particular number for watching movie on passes and some type of foolish jokes also. The number from which she received call and message is (+91 [protected]). Due to your regular customer and the standard of your great organization my priority is to share a feedback with you and for prompt action also on priority from your side also and if you all are not able to take any strict action over Mr. Naveen than i am going to lodge a case on you and Mr. Naveen both. Thanks, Arpit Singh Hindutan Times Servey Manager +91 [protected]

i have booked 9 tickets for muvie two states on thu. 24april 2014.at 12:10 pm at pvr bhilai(audi 02) but due to election the movie was cancelled and my money is not refund till now. my booking ID:PVBH-WJ74C45 SEATS PLATINUM seats N12, N13, N14, N15, N16, N17, N18, N19, N20. Pls refund my money on following card no.[protected] cvv no-455 name of holder- hirendra kumar sahu pls send immediatlly

I had been to PVR cinemas, Pheonix Mills, Lower Parel, Mumbai on 4th Novemeber 2013. I bought 4 tickets for the 2pm show of Gravity at the IMAX screen totaling to an amount of Rs.1520. When I purchased my tickets at the counter at approx 12:30 with my credit card after the first swipe I was told that the transaction was not successful eventhough I had already even received an SMS from HDFC Bank for the successful transaction. I was then...

we booked 6 tickets on 18.04.2014 for looking bhootnath returns from pvr jessore road. first tine attempt fail but deduct 1214.82. second time attempt 0k and again desuct 1214.82 form my card no.-[protected]. and account no- [protected], hdfc bank, pradip mondal, manicktolla br. contd no.- [protected]. so, please return 1214.82/- as early as possible

sir this is my e voucher which is not accepting by pvr panipat nither i am able to use on their website Dear MR.SAURABH SINGLA Thank you for being a part of the eDGE Loyalty Rewards Program. We hope the e-Voucher you have requested in exchange of your eDGE Loyalty Rewards points will bring you much joy. The details of the e-voucher are as follows: Merchant Establishment : PVR Voucher Code : EMU5CWC6CK Voucher Type : e VOUCHER Date of Expire : 11.06.2014 Voucher Amount : Rs.100/- Voucher Denomination : Rs.100/- Voucher Quantity : 1 Redemption Mode : Online at www.pvrcinemas.com Please provide the e-Voucher details when making purchases online or at the store or utilizing the services offered by the said Merchant Establishment for which the voucher has been issued. Please make note of the Terms & Conditions given below. Should you need to correspond with us regarding this rewards request, please write to us at customer.[protected]@axisbank.com mentioning the Voucher Code & Voucher No given above as this will help us serve you more efficiently. Remember that there is an extensive redemption range that awaits you. So continue to collect eDGE Loyalty Rewards points with every Debit / Credit Card spend and other banking transactions. Warm regards, eDGE Loyalty Rewards Team P.S. If there is any discrepancy with the e-Voucher you have received, please do contact us within 2 days of receiving Terms & conditions: Vouchers cannot be clubbed with any other offer, coupon, special promotion or any other discount voucher. Vouchers are not refundable, exchangeable, transferable or redeemable for cash. No extension of validity will be allowed. No claims will be entertained for lost or stolen vouchers. Please do not reply to this mail as this is an automated mail service Copyright Axis Bank Ltd. All rights reserved. *Terms & Conditions apply. DISCLAIMER: This e-mail is confidential. It may also be legally privileged. If you are not the addressee you may not copy, forward, disclose or use any part of it. Internet communications cannot be guaranteed to be timely secure, error or virus-free. The sender does not accept liability for any errors or omissions. We maintain strict security standards and procedures to prevent unauthorized access to information about you...know more

I made an online booking on pvrcinemas.com and the payment was deducted from my IOB net banking for Rs. 10001.12 /- but the pvr web site did not complete the transaction - it straight away took me to the home page after accepting the payment. The booking does not show in my account on their site either. They have no information about customer support other than an email address [protected]@pvrcinemas.com. Calling their number in Gurgaon does not get any response either. Really silly... they charge me for a "convenience" and I end up spending 3 hours for what should have been 5 minutes. Highly frustrating, and just convinces me that they have no interest in addressing customer needs. Henceforth shall always look for an option other than PVR and recommend everyone. CCAV-CCABB1AVK234-O140213- [protected]@823908 ADITYA KUMAR [protected]@gmail.com [protected]

Hi, Iam attaching the details and conversions that from PVR customer care I didn't get any valuable revert from your side.need refund for the same. Regards, Sixon Nelson. Dear Patron, Greetings from PVR Cinemas!! We are most concerned regarding the case and apologize for our late rescue. We are actively working on your case and will be reverting to you in a few days. Kindly bear with us. Regards, PVR Cinemas [protected]...