Submit a Complaint
Claimed

PVR Cinemas Complaints & Reviews

www.pvrcinemas.com
1.6
Updated: Apr 19, 2026
Complaints 2488
Resolved
791
Unresolved
1697
So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to PVR Cinemas

Having problems with PVR Cinemas?

File a complaint and get it resolved by PVR Cinemas customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Cinema
PVR Cinemas

PVR Cinemas reviews & complaints page 12

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
[email protected]
Oct 23, 2023
Report
Copy

Extremely unclean and dirty theatre phoenix market city bangalore Audi 7
Seats j17-19

Disgusted with the seats and insects flying around
PVR Cinemas customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    Mukesh MULTi
    Oct 21, 2023
    Report
    Copy

    PVR Palazzo, The Nexus Vijaya Mall AUDI 1 movie LEO .On 20th October 2023 at 10:33am during the interval of the show scanned the QR given in the screen to order some food. The transaction of ₹430 was successful but the there was no receipt for the food or any other message via SMS or mail not even on the PVR application. I would like to have refund for this client mail [protected]@gmail.com Thank You.
    PVR Cinemas customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      Rick27
      from Mumbai, Maharashtra
      Oct 20, 2023
      Report
      Copy

      Address: Goregaon E

      The pvr cinema charges rs 70 for a 500ml bottel of wate. They are exploiting the consumption and cost making the value of 1 ltr Rs 140. Which is an extortionate rate. After a number of cases for 2017 onwards they have only increased the cost 3x . They now produce their own bottels which are not avaliable in the market. And on checking are were sold online for 60Rs . This cheap tactic is pure exploitation and pvr should not be allowed to sell their own expensive water and must keep options of other brands . This Is a clear underhanded strategy to charge 140 Rs a ltr with no option. By limiting the other brands they are fleasing the public . A madate or case should apply to withholding other brands to clearly exploit the customer.

      [protected]@gmail.com
      PVR Cinemas customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        Praveena panneerselvam
        Oct 19, 2023
        Report
        Copy

        Address: Pvr ampa skywalk,chennai

        I booked a show for leo movie for the date 24th october 10pm show in pvr ampa skywalk chennai and after payment through UPI, it shows as something went wrong and there's no confirmation for booking at all in the app. Highly frustrated. I even sent a mail regarding the same and there's no response from their side. This is highly disappointing. Not gonna book anymore movies in pvr and gonna recommend the same to my friends as well. I need refund or booking confirmation.
        PVR Cinemas customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          Rtwij Tiwari
          Oct 16, 2023
          Report
          Copy

          I booked 2 tickets for movie JAWAN on 16/10/2023 from the PVR app in Pune Pavillion PVR. The payment link was generated and I paid the ticket amount, but the ticket didn't get booked. Also, neither does it show up under My Bookings tab, nor any notice of failure is received. Please do send a notice when such issue arises.
          Booking ID: [protected]
          PVR Cinemas customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            O
            Officialharshit
            Oct 13, 2023
            Report
            Copy

            In the PVR cinemas app I purchased 2 tickets of movie but after payment from Google pay, pvr not showing any tickets or any failed payment in the booking section there is no any booking . My UPI transaction I'd[protected] . To pvrcinemas
            From Harshit Singh
            PVR Cinemas customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Sk ns
              Oct 13, 2023
              Report
              Copy

              On 1st October i tried to book fukrey 3 movie tickets and 4 times I tried . All the 4 times amount got debited but tickets were not booked. This is just ridiculous from pvr cinemas.its been 13 days and still I have not received my refund. I tried to call customer care and connected via email and they said in 24hrs your refund will be credited and still I haven't received. I request concerned authorities to take action against pvr cinemas. Contact no through which I booked - [protected].
              PVR Cinemas customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Sanjogta Raina
                Oct 13, 2023
                Report
                Copy

                Address: Vegas mall dwarka sec 14

                On October 11 at 7:13 pm. I booked a ticket at the counter using my Paytm. Which was debited with Rs.1600. The girl at the counter said the transaction has failed however my account was debited with Rs.1600. My Paytm shows transaction successful. They denied. They said that the amount will be credited back. Then I paid in cash and booked another transaction. I have not received that amount back into my account yet. My phone no is [protected]
                PVR Cinemas customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  V
                  virendra201993
                  from lucknow, Uttar Pradesh
                  Oct 10, 2023
                  Report
                  Copy

                  Address: lucknow

                  I booked the movie ticket on 30th Sep for Fukre movie. Amount 1171 was deducted but the ticket wasn't confirmed then I called to Costmare care executive, and he said there was some website glitch so the amount would get back to my account within 7 days and it would not be happen again . after 7 days I booked the 7 tickets and again 1341.72 got deducted but they didn't confirm the ticket, and none of the amount has received yet so what is this,
                  PVR Cinemas customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Ayush Pethari
                    from Indore, Madhya Pradesh
                    Oct 7, 2023
                    Report
                    Copy

                    I have booked 5 tickets in PVR cinemas in treasure Island mall indore for timing 11:45am for fukrey returns but payment is done but I have not received my tickets confirmation and my tickets are not booked but amount is deducted from my account
                    PVR Cinemas customer support has been notified about the posted complaint.
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Sjsisj
                      Oct 5, 2023
                      Report
                      Copy

                      Address: LULU MALL TRIVANDRUM KERALA

                      Today morning in trivandrum lulu mall pvr i wore a white shirt and black pants to watch the cinema i am 22 years old and they denied my entrance in the cinemas due to my dress code that they said in morning people are not allowed to entre with uniforms who the ### are they to judge me and my dress code i paid so i have the right
                      PVR Cinemas customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        Mks933512
                        from Lucknow, Uttar Pradesh
                        Oct 2, 2023
                        Report
                        Copy

                        Address: Phoenix United, Kanpur Rd, Sector B, Bargawan, Alambagh, Lucknow, Uttar Pradesh 226012

                        I, MAYANK SRIVASTAVA booked Movie tickets for late night show at Phoenix United, Kanpur Rd, Sector B, Bargawan, Alambagh, Lucknow, Uttar Pradesh 226012 at the date 01/10/2023, Movie show time 9:15 pm. I booked Prime Seat 💺, one of the seat I booked was damaged. I request to pvr staff to change the damaged seat but staff says no seat available at present time. Normally, any cinema hall any seat damaged, not booked or block by cinema staff management. So that cinema seat shows not available in the online booking system. So I request to compensate price or give any other movie tickets.
                        +1 videos
                        PVR Cinemas customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          K
                          KathiZeal
                          Sep 30, 2023
                          Report
                          Copy

                          Address: PVR aerohub

                          Tried to book a ticket on sept 30 2023
                          amount was debited but ticket was not booked and did not receive refund also.
                          PVR Cinemas customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Suman Kumar Chatterjee
                            from Kolkata, West Bengal
                            Sep 29, 2023
                            Sep 30, 2023
                            This thread was updated on Sep 30, 2023
                            Report
                            Copy

                            Address: PVR Diamond Plaza, Jessore Road, Kolkata

                            I booked 1 ticket for jawan(Hindi-2d) on september 27th 2023 for 11.00a.m show. i completed the order through google pay it was successful but I didn't get any confirmation from pvr cinemas. I contacted google pay help they told transaction was successful, so they told me contact pvr cinemas. I went to pvr Diamond Plaza, Jessore Road. they can't do anything for online transactions. I tried to contact pvr cinemas but there is no way I can contact because there is no such thing called contact support (No chat, No email, No phone...). so total transaction is 175.96 Rupees. Pls help me get my money back. Thanks.
                            PVR Cinemas customer support has been notified about the posted complaint.
                            View replies
                            Phone No- [protected]
                            Email ID- [protected]@gmail.com
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              R.Priteesh Nandan Reddy
                              Sep 27, 2023
                              Report
                              Copy

                              I was booking movie tickets for The Creator movie on 27th September, 2023. I went to the payment method and I paid the money. After paying the app page got stuck and my money got deducted. But my movie ticket is not booked. I lost 473.52 Rupees.
                              PVR Cinemas customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                G
                                Gayathri@1
                                from Ernakulam, Kerala
                                Sep 23, 2023
                                Report
                                Copy

                                Address: Pvr cinemas, oberon mall ernakulam. Kerala

                                We brought a cheese popcorn from PVR cinemas, oberon mall, ernakulam and it taste like outdated cheese they have used. After eating this our throat started to feel itchy and one o[censored]s got stomach ache. It is so pathetic that we paid a lot of money. Kindly take action against this.
                                PVR Cinemas customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  Milan B
                                  Sep 19, 2023
                                  Report
                                  Copy

                                  Address: nexus mall, bengluru

                                  Today I booked 1 Oppenheimer ticket online from the website using debit card, after the money got deducted it said it was a bad transaction and no money had been refunded.

                                  please refund my money of ₹309.76

                                  Phone Number; [protected]
                                  Email: [protected]@gmail.com
                                  PVR Cinemas customer support has been notified about the posted complaint.
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    N
                                    Nigarsidd
                                    Sep 17, 2023
                                    Report
                                    Copy

                                    PVR, Bhilai, Chhattisgarh has not letting us chips and colddrink inside movie theatre and misbehaved with us.
                                    We were at the movie theatre at the 9 night show along with our two kids
                                    Despite that they asked us to sit outside the theatre and eat.
                                    The duty manager said that the court has given orders that PVR can make their own rules and this has been adhered from 3rd Jan23 and when asked to give these in written he completely denied and misbehaved and asked us to sit outside the theatre and eat.PATHETIC PATHETIC PATHETIC
                                    PVR Cinemas customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Sameek Kundu
                                      from Bengaluru, Karnataka
                                      Sep 13, 2023
                                      Report
                                      Copy

                                      Recently we went for a night show 7:50 pm movie Jawan, in pvr mani square mall. And I was surprised to see that they showed 25-30 minutes ads before the movie and 25-30 minutes ad during interval, which is simply a joke and taking customers for granted. For a 2.5 hours movie we had to sit 3.5 hours that too at late night, not only does it ruin the movie experience and wastes time, but also it ads to the fact that users get super hungry and are forced to buy overpriced popcorn since they also don't allow outside food.

                                      Thankfully I will never visit any PVR malls because i dont want to pay Premium price for commercials I don't want to see, better to wait for ott release
                                      PVR Cinemas customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        M
                                        Mary selvi
                                        Sep 10, 2023
                                        Report
                                        Copy

                                        Address: Bharatiya mall Bangalore

                                        Bharatiya mall hennur main road the show was suppose to start at 6.10pm but this 6.15pm the staffs were cleaning and then advertisements after 6.40pm the show started... very pathetic...people were reco recording the movie in their mobile phones.women harrasment also happens in this mall.
                                        PVR Cinemas customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Fun Cinemas
                                          1.2
                                          (155)
                                          Vetri Theatre
                                          1
                                          (10)
                                          Cinemax
                                          1.8
                                          (119)