PVR Cinemas Complaints & Reviews

I was promised to get privilege points for 2 movies..but didn't update yet..

I booked 2 movies in past ..but did not receive privilege points ..but it says it will be granted but it is not updated also.. for 3 months

Bad thing abt PVR cinemas..I’m not receiving PVR privilege points for 3 bookings through PVR app I didn’t receive points please help me out with situation . Give my points ..In fact it’s not even updating PVR privilege points …I hope this gets solved

I went to PVR Cinemas in Vegas Mall Dwarka, New Delhi yesterday night and handed over my bag to the attendant managing their luggage section.
When I came back home and opened my laptop, the whole screen is broken. It has big crack and other small breakages in the screen.
I can confidently say it’s their fault because I was working on my laptop 5 mins before handing over the bag and it was perfect then.
And later when I came back to collect the bag the person standing their wasn’t even checking the receipts allotted for the locker. He ignored and never looked at us even when there was nobody else standing there. I talked to him several times but he didn’t respond so I just took my bag out of the unlocked locker. He never bothered to confirm or say anything or even stop me.
This is the worst experience and I’ve had so much damage and loss because of them which is completely unacceptable.

I had booked a recliner for the movie, Evil Dead Rise on 17th May 2023, 6:15 PM

In AUDI 3 of Kumar Pacific Mall PVR, Pune

The Recliners were very dirty and didn't give me a good experience, as a regular customer for the PVR i don't like this experience i haven't faced an issue like this before and i hope you work on this and i don't face this again

I would like to be compensated for my bad experience as a customer

I went to watch Chhatrapati at PVR, Gaur City Mall (16th May - Afternoon Show). It's PVR so I assumed that I would have a decent experience but here's what happened I got my tickets, I went into the cinema hall and I saw 4-5 young men just shouting unnecessarily, I didn't say anything because the show wasn't started and I thought that those people would come to their senses and stop but they didn't. Matter of fact is that they just kept going shouting, talking to each other loudly, sitting wherever they want, jumping on the seats and lot more. I have had enough because at this point they literally started to shout slurs in the middle of the show, I confronted them about this and everybody stopped but only for a while. After sometime they started again and I again confronted them, they stopped but after some minutes started again. They were literally acting like children one of them even started to shake the seats and doing parkour on them. The most surprising thing is that the staff was aware and watching these people do crazy stuff but they just kept quiet and didn't say anything. Moreover after 15 minutes into the movie all of the staff left the cinema hall closing the doors which encouraged those people to go even more wild. After being tired of confrontation I just left the show, it was the most horrible experience I have ever had and I mean come on man this wasn't single screen theatre this was PVR. Now I'm not saying that it's their fault that customers are like this but atleast the staff should have told them that there are other people also in the cinema hall who are being really uncomfortable but they just kept silent and left the hall. Of course none of the other viewers enjoyed the show, forget enjoying these people were so disturbing that I couldn't even sit and watch the movie. Never going there again.

PVR Cinemas,

On 15th May, 2023, at 10:55 am, we looked for "The Kerala story" ticket online and found out that cost was 170/- plus 28/- tax for per ticket.
But then we decided to go and purchase ticket from the window itself as multiplex was just next door to our house.
So after going to the window, the person told us that the cost from window will be 220/- plus additional 25/- tax which is total 245/- and this does not made sense at all when booking from window directly. And two days before, the movie have been made tax free but still this issue.
Also when we enquired the person to show us the screen of billing, they completely denied us the thing.
This truly shows there was some corruption involved at the window ticketing of PVR.
And so even at the multiplex, we had to book an online ticket.

And this was not the first incident.
2-3 months back, when I went for purchasing Avatar tickets, it was closing us 170 online but on window they asked us 200 per ticket. I agreed to them. Also thankfully I was not having cash at that moment, so when i was about how to make payment, they told me that money will only be accepted in CASH and no online transaction. At that moment only, I understood something was fishy, and i told them I have only UPI currently and no cash, so after a minute or two they told me okay you can give 150/- per ticket. And they did not said even a word after that.

These online booking platforms have been made for our convenience but it is totally up to us weather to book ticket online or offline. And if we are comfortable in offline ticket system, then why everytime, you guys make us feel like going for online is a better option.

I was aware of the system and things, and so they could not loot me but what about other persons. This truly shows what corrupt mind actually is.
The multiplex is just 2 step away from my house, so i personally prefer window ticket.
But incidents like this make me loose my faith in PVR cinemas and whole PVR fraternity.

Thanks and regards,
Ananaya.

Dear ADIL SAIFUDEEN, Your PVR tickets with Booking ID CAVA[protected] now stand cancelled. Refund amount 900.00 will be processed in 7 working days.
Please refer to the message above received on 21/04/2023
I have not received any refund till date it’s past 20 days

Recently I visited PVR cinemas at forum Galleria, on 12th may, 2023 night, to watch a movie in screen 1. After entering few people entered, and started saying abusive words regarding the private parts of females and molestation etc. When i complained about this to the manager, he started shouting at us only . Saying that he has already told them to shut up. He can't push them out as they have paid the money. And moreover he has not invited us there, so it's our will we can leave from that place. He is the most disgusting person i think who has no respect for women i think. Please take necessary action regarding this. So that atleast we should feel safe at such a renowned place.

We visited the PVR, Orion Mall at Bengaluru on May 12, 2023 for the movie "The Kerala Story" which was scheduled at 7:15pm. Upon entering the movie hall (AUDI 5), we observed that the AC was not functioning in the hall. Upon complaining various times to the PVR authorities, no action was taken. However, Raghu M S - Service Specialist told us that it will be taken care of. But it was never attended. The movie ended but still there was no response. There is clear deficiency in services which is portrayed by PVR. Thr ticket cost includes AC charges too. There is clear negligence on the part of the above said Raghu M S - Service Specialist. One person named Deepak - service Ambassador kept arguing with us after we confronted them. Please take action immediately.

Cinema halls in Uttar Pradesh have not following Government notification of declaring movie "The Kerala story" tax free they are charging the higher amount from viewers

On 11 may we booked the 3 tickets for the kerala story aof night show 11;30 pm in delhi saket south delhi anupam pvr we watched the movie till interval it was so smooth we tried to go out between the interval time to smoke one of the senior Mr navjot was saying i[censored] go this is against the rules and regulation we will call the police then we respected that and got on our seats then after ending the movie we exicted from the exit gate and approached towards the entry gate and i saw 2 person from the staff smoking outside we requested them to call ur senior then he came and was asking us about our concern then we said that if we cannot go out for smoking then how ur staff members are doing that then he said the rules and regulation is not for staff members this is clearly a discrimination i have a video also of a staff member smoking outside then they started to argumenting with us and we tried to record a video and they tried to snatch my phone and one of the staff was saying lets lock them up here and was going to lock the door and then they started to abuse us very badly and followed us at 2:30 pm in the night we somehow managed to go to our homes
Please help us in this matter it would be really helpful

I booked two tickets in PVR app via upi the transaction was successfull but the tickets are not booked by PVR App, it’s completely disappointing and the refund amount is not credited to my bank account.. unwed my refund amount as soon as possible.

Attached payment reference number

We and my friends planed to watch a movie in pvr saket cinema and then after interval we tried to go out for smoking but they didn’t allow us because of there rules and regulations and we respected that and came to our desired seats and after completing the movie we got exited and then we approached towards the main gate and I saw a pvr staff smoking outside and I have the video also and then we got entered and then we told them to call their senior and he came and I told him that this is discrimination if we are not allowed to go outside then he said that the rules and regulations is not for the staff members then one of the staff was speaking in his high voice we tried to capture a video and I did that I have a clip one of the staff member is saying let’s lock them up here and then we got outside and I have the video of these guys and then they started to abuse us we somehow managed to get out of there please help us in this situation

During intermission of the kerala stroy movie i went to the food corner in pvr
I ordered medim sized popcorn bag
For 410 rupee then i gave him my contact number and he asked for payment
I gave him a 500 rupee note
Then he asked me for a change of 10 rupees
Just before me other man gave him 10 rupees notes for their order
I saw him keeping the notes in the cash box
Then he arrogantly returned me my 500 rupee note
And said he has no change and i should keep the change with me
The thing is not about change
Problem is his arrogant behaviour
His name was Vikas
He was bald and had a moustache
If no action is taken against him i will complain again with the higher authorities
The staff is paid by the taxes that customers pay to pvr
He is working and is paid by our money
He should not misbehaved with any one
We all came for entertainment and something like that happens with anyone
Than imag of pvr will go dowm just because of its misbehaving staff

I lost my wallet in audi 5 (L7 to L11 ) seat number at Pvr VR mall, annanagar, chennai. It was brown in colour with three debit cards and one credit card. I had my driving ng lisencecard in there and 1000 approx cash. Its medium brown colour wallet. While intermission i was just moving around and went to the food court as well.

Below are the show details:
Movie: Guardians of the galaxy 3
Date: 11.05.2023
Time:7 pm
Audi 5
Seats : L 7 to 11
Please please help me in retrieving my wallet.

Please contact me on below email id and mobile number:
Name - Manoj Kumar Deepak
Email id: prince.[protected]@gmail.com
Mobile no: [protected]

I have booked two tickets for PS2 movie in pvr cinemas in Express Avenue Chennai on 11th may at 10.52pm. Money debited from account but movie ticket is not booked. I need refund amount of 387.

11/05/2023 thrusday ... i went with my 2 friends to PVR cinemas situated in phoniex united mall almabag nahariya lucknow UP... we bought 3 ticket from window cost 630 of keral stories movie. Show timing was 7:00 pm, after collecting the tickets we went inside the cinema house and take our seats..(L 4, 5, 6) and then adds started.. from 7:00 pm till 7:35 continues repeated adds are coming on screen... in between add we (along with other members )complain to the PVR staff but no action taken by them.. atlast we came out from the cinema house to meet the superior authorities of PVR.

At that time Mr saif sidaqui was the night incharge we talk about our problem that we lost our 35 precious min time with this repeatative adds and movie still not started...he directly offer to take the refund and leave the PVR... he gave 630 rupees cash money from the counter.. and when we ask about cancellation ticket he said there is no system for it. He doesn't entertain there customer neither he solve the problem he offer money.. now my que is what about 35 min wasting time and aour inconvenience. Atlast we came out from the cinema house... some other person do the same...behaviour of staff was not good enough... check CCTV footage for any clarification..
Thank u

I have booked the show of evil dead the rise near dlf mall of india in pvr superplex, but as you know today is up election and yesterday I have got call from one of your associate regarding cancellation of the movie but as I have not get any cancellation details from pvr superplex. I have call recording in proof. Please give me solution asap and return my money to the original source..
Kunal saxena
[protected]

A serious matter of concern with PVR Director's Cut Gurgaon. They had the audacity to serve a meat Pizza to me when I ordered a pure veg pizza. Being a pure vegetarian I am traumatized and seek help from you