PVR Cinemas Complaints & Reviews

I had booked 2 tickets through PVR site on date 22 december'10 with card number [protected] for mgf metropolitan mall, gurgaon.
Due to some error the transaction failed, but money was deducted from my account. I booked tickets again using same card presuming , like usual process, that earlier deducted money will be reversed.
But till today(i.e 08/01/11) the money has not come back.
Even after providing them with phone no and reference mail id that was used to book the tickets for reference, there is yet no reply from there side.
Highly frustrated over such non customer friendly services provided by PVR

Bad Transaction Refund PVR:[protected] on dated 15/12/2010

Dear Mr/Ms. Ashwani Srivastava,

Greetings from PVR Cinemas !!!


Due to some technical problem your transaction could not be completed.

So we have refunded the charged amount, It will reflect in your credit card/debit card/net banking account, as the case may be, within 7 working days.

Kindly use any of the below mentioned methods to book your PVR movie tickets in future:

1) Visit our website www.pvrcinemas.com to make online booking

2) If you are on facebook, you can use PVR application on Facebook to book tickets

3) By calling 505787 from your Airtel, Vodafone or Idea mobile to make a telebooking

Regards

PVR Cinemas

This above mail sent by PVR Cinemas but my debited amt. Rs. 560 not refunded yet my ABN AMRO Bank a/c
Plz help me to take my amount from PVR Cinemas.

Thanks
With Regards
Ashwani Srivastava
Mobile - [protected]
Email - ashu.[protected]@gmail.com

on January 14th 2011 i have booked 2 tickets , Hyderabad PVR, 4:50 movie, i used PVR 250 rupees gift card, but the tickets price 340 rupees, it asked me again 90 rupees pay, unfortunately my axis bank account locked , when i try to pay, but again i tried its saying gift card balance is zero, but i have not yet received any confirmation about tickets or gift balance.

I have all the conversations with them and videos too, going to legal actions, if any people facing the same problems please let me know.


mail ID: [protected]@gmail.com

I was trying to book 2 tickets through online for movie Kavalan on 21st of Jan Morning for the show on 22nd Jan 09.30 show. My amount 300 was taken taken from my account but ticket was not confirmed. Transcation reference is UBP/DEBIT/[protected]. i need my money 300 to be transferred back to my account. have attached the transactions details attached.

I'd booked 4 tickets for a 12:45 p.m. show on January, 17th (No one killed Jessica movie) through PVR cinema's site. An amount of Rs.780/- has been deducted from my HDFC account for which I got a confirmation message from the bank. But the tickets were not booked. The page got hanged but debited the amount. When I went to PVR cinema MGF Metropolitan, Gurgaon they said that the amount will be refunded if i lodge a complaint here.

Requesting the concerned authorities to kindly resolve the matter asap. Thanking you.

Hina Talwar

I had booked ticket for 8th January 8:30 PM show of "no one killed jessica" through online portal and debited INR 650 twice (because both time there was an error occurred during the transaction) but the ticket was not booked and today when i found the status of my account i do not get the credit of that amount (INR 1300), i have forwarded my concern to PVR cinemas but there is no revert from there end

I am sending this mail for refund nither you have any help line no


[protected] Forwarded message[protected]
From: <[protected]@pvrcinemas.com>
Date: Tue, Jan 4, 2011 at 11:28 AM
Subject: Delivery Status Notification (Failure)
To: [protected]@gmail.com


This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

karthigeyan.h+AEA-pvrcinemas.com



CONFIDENTIALITY: This email and attachments are intended for the above name only and are confidential.
If you are not the intended addressee, or the person responsible for delivering it to the intended addressee,
you may neither copy nor deliver it to anyone else or use it in any unauthorized manner. To do so is prohibited
and may be unlawful. If you receive this email by mistake, please advise the sender immediately by using
the reply facility in your email software and notify the systems manager: Postmaster+AEA-pvrcinemas.com
Final-Recipient: rfc822;karthigeyan.[protected]@pvrcinemas.com
Action: failed
Status: 5.2.1
X-Display-Name: Karthigeyan H



[protected] Forwarded message[protected]
From: "Rao B." <[protected]@gmail.com>
To: karthigeyan.[protected]@pvrcinemas.com
Date: Tue, 4 Jan 2011 11:29:46 +0530
Subject: Fwd: Money is not credited into my account
I am trying to contact you but ther no help line no.


[protected] Forwarded message[protected]
From: Rao B. <[protected]@gmail.com>
Date: Sun, Jan 2, 2011 at 11:41 PM
Subject: Money is not credited into my account
To: [protected]@pvrcinemas.com



Hi


This B Kameshwar rao I was doing online booking on below date 28/12/2010 but the page has been expired and the amount has been debited from my acount and yet its not been credited to the HDFC account No - Savings Account No.: [protected] , KASTURBARD,BANGALORE.

Please check the issue and let me know ASAP below is the details

I was booking ticket for PVR Kormangala, with the same email id,
PVR Bangalore


Date -- 28 Dec 2010
Narration -- CCA10LAAT283-Avenues India Ltd
Refrence No -- [protected]
Amount -- Rs 660.00


B Kameshwar Rao
[protected]

Bangalore

I have booked 5 online tickets for movie MEGAMIND-3D for PVR-Nariana on date 29th dec2010; showtime 6:30.

At the end of payment of Rs 775 through online SBI banking, the ticket was not booked; a message was appeared as "booking session expired". However, the transaction was done from my SBI account. The transaction reference no. is "CCA10LAAT602IG36963364 TRANSFER to [protected] AVENUES INDIA PRIVATE" .

After this, I mailed 3 times to the PVR Cinemas at [protected]@pvrcinemas.com for this failure, but i did not recieved any responses from them. Even so far, i did not get my money back.

Respected sir ,

I want to state that while booking tickets online for tees maar khan PVR on 24 th by using internet banking of state bank of India in chennai , tamilnadu , unfortunately there was an error in the transaction all the procedures were successful but i haven't received any confirmation mail , then i checked my account i found that rs 300 was deducted from my account . i knew that any failed transaction will be credited to the debited account 2-3 days , this is according to the rule .

so , i waited for few days , i have sent email to PVR , but they are not replying and they dont have any contact no. as well as customer support .

so i am very much confused how to get my money back .
i have never experienced such a situation .


failed transaction details are following :-

23-Dec[protected]Dec-2010) TO TRANSFER
INB Avenues India Pvt. Ltd CCA10LAAA228IG36507927 TRANSFER TO [protected] AVENUES INDIA PRIVATE 300.00



P BALAJI
[protected]

Dear Sir/Madam,

I want to do the complaint for 3D glasses which provide by Naraina PVR Cinema for 3D movie Narnia 3.

These glasses are very highy and sizes are also very bigger which not suitable for kids.

We pay the higher charges for 3D movie but due to high weight and big sizes my kids not enjoy this movie.


Thanks & best rgds

Rajnish Marwah

Dea Sir / Madam

I tried to book 4 tickets of movie "No Problem" on 11-Dec-2010 for 8pm show on PVR-Mulund for which cost shown to me was Rs. 780.

I tried to pay with gift card no. [protected] for Rs. 500 and balance amount of Rs. 280 was to be paid through credit card. Process was aborted in between giving error message "SESSION EXPIRED" and when I tried to book ticket again using the same gift card, I found that balance on the same gift card was zero.

Again, I booked the ticket with another gift card no. [protected] for Rs. 500 and balance Rs. 280 with credit card. This time the process was successful.

However, balance of Rs. 500 on gift card no. [protected] was wronglly nullified and hence the same needs to be reinstated and confirmed.

I still await action from PVR and any response in this regard.

Chetan R

Online booking transaction
I just booked 4 tickets online from the PVR cinemas site for the hindi movie Guzarish scheduled for tomorrow 30/11/10 at 6.15 PM. After I was directed to the HDFC netbanking site and the payment was done I received an error of "transaction unsuccessful". On checking my account I observed that an amount totalling to 780/- was deducted and no confirmation message was sent either to my e-mail ID or mobile number.
I was able to pull out the contact number of PVR cinemas,MGF Mall Gurgaon from the net but the the line was busy constantly or was left unanswered. I immediately dropped them an e-mail on [protected]@pvrcinemas.com,[protected]@pvrcinemas.com raising my concern. While looking for a way to recover the money I was really shocked when I stumbled on the consumer complaints forum here to find numerous disgruntled customers who have raised complaints voicing the same issue. I would appreciate if someone looks into this right away and ensure that our money is credited back to our accounts. This is highly inexcusable as this issue has been going on since long.
Please revert back my money as soon as possible.

Details of my transaction -

30 Nov 2010
CCA[protected]Avenues India Ltd
[protected].

One of my transaction failed before booking these tickets on 12.11.10 but amount is not refunded till date.Kindly do needful in refunding the same in my account.Reference no showing in my bank account is CCA[protected]Avenues India Ltd /[protected].Neither anyone picking up customer support no. they have given on site[protected] nor replying the mail sent to [protected]@pvrcinemas.com


ANTRIKSH CHAUHAN
[protected]

I tried booking 2 tickets for "The Devil" on the 6th of November 2010 through PVR's website http://www.pvrcinemas.com using HDFC netbanking, but before I could complete the booking the transaction timed out. An amount of Rs. 500 was debited from my account and hasn't yet been refunded. [CCA[protected]Avenues India Ltd, Cheque No. C[protected]] I have emailed both [protected]@pvrcinemas.com and [protected]@pvrcinemas.com, but there has been no reponse so far. I really don't understand how a giant enterprise like PVR can afford to be so callous and irresponsible. Can someone please tell me what to do about this? Who do I take this up with?

I just booked 3 tickets online from the PVR cinemas site for the hindi movie Guzarish scheduled for tomorrow 27/11/10 at 1 PM. After I was directed to the HDFC netbanking site and the payment was done I received an error of "transaction unsuccessful". On checking my account I observed that an amount totalling to 750/- was deducted and no confirmation message was sent either to my e-mail ID or mobile number. I was able to pull out the contact number of PVR cinema, Forum, Bangalore[protected]/83/87) from the net but the the line was busy constantly or was left unanswered. I immediately dropped them an e-mail on [protected]@pvrcinemas.com,[protected]@pvrcinemas.com raising my concern. While looking for a way to recover the money I was really shocked when I stumbled on the consumer complaints forum here to find numerous disgruntled customers who have raised complaints voicing the same issue. I would appreciate if someone looks into this right away and ensure that our money is credited back to our accounts. This is highly inexcusable as this issue has been going on since long.

Details of my transaction -

26 Nov 2010
CCA[protected]Avenues India Ltd
[protected]
26 Nov 2010
750.00

Thanks
Nisha C

Gift card reedemed but session expired
Importance: High
I was trying to book my tickets online for Harry potter on 22nd Nov 2010. I had selected 2 seats and I was in the process of making the payment. The total amount was Rs 540. I did get a prompt saying I can make a payment of 500(available balance in my gift card) and the rest of the payment can be done using another mode of payment. First, I made a payment of Rs500 using my Gift card, then I tried to select debit card and then got a message “ Session expired”. I did not get my tickets neither I got a confirmation. Any help please?

A website developed for financial transcations should not be so BAD.. Functionality of the PVR website is a money loss to the public...

I tried to book 3 tickets today (14.12.2010:9.20am) at the website for the movie "The Social Network", at PVR Skywalk, Chennai for 1:15 pm show. I took the option of Axis Bank Net Banking, and completed my payment transaction. At the end of payment you are told the transaction is not completed and the money will be refunded.

But you get no response from the email id of the pvr support. And I am still waiting for the money refund. What are the option available? Can somebody help in this regard.

No phone numbers are ever displayed on the website. Acknowledgement of failed transaction are never sent on the email id and mobile nos collected on the form while booking.

Hi Avenues India Team,

Please find the adjoining e-mail thread for the communication by my bank(HDFC) on the failed transaction .

(booking done on 14/10/2010 by me for the malayalam movie "Pranchiyettan" for the 15/10/2010 09:25 PM show for two persons @ pvr cinemas,Koramangala through your payment gateway).

Request you to take necessary and prompt action to refund the booking amount(480 Rupees) as this complaint is aging 20 days already.

Also find excerpts from my original complaint as given below for the details and history of my complaint.
[protected][protected][protected][protected]

This was regarding an issue with respect to a booking done on 14/10/2010 by me for the malayalam movie "Pranchiyettan" for the 15/10/2010 09:25 PM show for two persons.

My first booking attempt was not successful but an amount of 480 rupees had been debited from my HDFC debit account as the booking session had got expired and I was able to the following message on the screen .(similar wording -from my memory)

"Booking session expired.If your money had debited from your account it will be refunded"

After that I had tried for another booking for the same show for two persons and that booking was successful .(480 rupees debited for this booking also).

I haven't got the 480 ruppes refunded to my account yet for the failed booking due to session expiration.This amount was debited from my bank account.

Please see the following excerpts from my bank stattement.

Date Narration Cheque/Ref. No. Value Date Withdrawal
14 Oct 2010 CCA[protected]Avenues India Ltd [protected] 14 Oct 2010 480.00
14 Oct 2010 CCA[protected]Avenues India Ltd [protected] 14 Oct 2010 480.00


Note that the booking with the following details from the above list was unsuccessful.

14 Oct 2010 CCA[protected]Avenues India Ltd [protected] 14 Oct 2010 480.00

Request you to take necessary action to refund my money for the failed transaction ASAP.

Thanking you in advance
Raison Chacko

[protected][protected][protected][protected][protected][protected]----

----- Forwarded Message ----
From: HDFC Bank Support <[protected]@hdfcbank.com>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Thu, October 28, 2010 2:18:22 PM
Subject: RE:'HBL=[protected]' Transaction details - Others

Dear Mr. Chacko,

Thank you for writing to us.

This is with reference to your query regarding failed transaction.

The only role of HDFC Bank is in facilitating the payment. The offering / terms and conditions of the product are laid down by the Merchant. Your account has been debited and the payment has already been made to the Merchant / Service provider.

We have checked and confirmed that the transaction was successfully processed from our end.

For any clarifications, we would request you to get in touch with the customer care team of Avenues India Ltd, who, on your instructions, will initiate the necessary rectification.


Have feedback to share about your e-mail interaction with us? Want to refer a friend? Please visit the link

https://leads.hdfcbank.com//applications/webforms/apply/EMT_feedback/emt_feedbac...⇄


Warm Regards,
Valencia Fernandes
Customer Support
HDFC Bank Ltd.

hi
i was booking my show on 2nd of oct..while booking show ,i did get any regarding the ticket confermation but money was deducted twice i.e. 1050.till nw i didnt get the money back.my acc. no is [protected] .



Bhupain joshi
[protected]

Dear Concern,

On 21 Aug 2010 I was booking 7 tickets for "Peepli Live" movie in PVR Chandigarh.
The transaction failed as the session was over..ticket wasn’t confirmed but money was deducted from my HDFC account.
I booked the ticket again and Rs. 735.00 were debited twice from my account.

The failure message online booking was "Your tickets cannot be booked, If money has been debited from your account it will be refunded".
It’s been almost a month and I am still waiting for the refund. I have filed a complaint on their PVRSUPPORT but no reply received yet.

My Details: Simpy
Show Timings: 3:15 PM
Payment Through HDFC account
Date: 21 Aug 2010
Money Debited 735.00

I escalated it with HDFC and they said
There are two order number cent[protected] cent[protected] amt 735 successfully processed and forwarded to the merchant on Aug 21,2010 and customer needs to get in touch with www.pvrcinemas.com.

I NEED MY MONEY BACK WITH COMPENSATION AS THE MONEY WAS LYING WITH YOU FROM LAST ONE MONTH

I am sending you the screen shot of my account because when I talk to PVRsupport they say the money was processed on 18th but I have not received any money as you can see in the screenshot.
It’s been more than a month now.