PVR Cinemas Complaints & Reviews

Advertisement of the timings of show of the film 99 in PVR Cinemas, juhu have been wrongly printed in the Mumbai Mirror.In the newspaper they have mentioned a 8.30 show of 99 but there isnt any show of that movie at that time.On sunday(21/6/2009) seeing the show timing in the newspaper, I went all the way from mulund to juhu with my family to see the 8.30 show of 99 but on reaching there I was told there is no 8.30 show.On asking the manager of PVR Cinemas, juhu about the mistake he tol me that he could not help and its the distributors mistake.
To my surprise Mumbai Mirror, dated 22/6/2009, 23/6/2209/, 24/6/2009 still have the 8.30 show printed.It is very sad to know that customers are misguided.

hi

i am partosh chaudhary i used to work in pvr cinemas at naraina, i have joined the company in 2005 and left in mid of 2006. I have filled my clearance form at pvr naraina however i didnt get my clerance in six month and when i asked for this at administration to mr. subhankar he said to fill the form again and i did the same again and he commited that i will get my clearance within 3-4 months. i waited for another 6 month but i didnt get my clearance this time as well. suddenly i had to go to kathmandu due to some personal reason and when i came and asked to mr. pramod who is a current administrator at gurgaon head office he said he doesnt know anything and cant help me out in this matter. Because he doesnt know the previous employee of the company and 'forget about the clearance' this is what he said to me. And withought clearance i can not withdraw my P.F

My wife’s credit card which is linked to our common standard chartered card account went missing from Nirmal Lifestyles, Mulund, Mumbai where she was shopping for groceries at shoprite hyper supermarket. This card which was used by her at Shoprite, went missing, & was misused immediately by someone for purchases at PVR theatre which is also in Nirmal Lifestyles, on the date[protected]. There are 3 fraud transactions totally amounting to Rs. 4, 450. On raising a dispute with standard chartered, they said they will conduct an investigation, & later provided me 3 swipe chargeslips for the fraud transactions that were clearly forged, as the thief had got the initials in my wife’s signature wrong. All 3 transactions have been completed in less than a minute according to the transaction time. The card is a sky blue coloured photo credit card. This clearly means that most probably it is the job of someone from PVR cinemas who is connected with ticket sales. How else does a merchant swipe a photo credit card 3 times in less than a minute after ignoring a photo id available on the card? It is quite clear that the credit of Rs. 4, 450 into the account of PVR cinemas through these fraud transactions has enabled the culprit to make some adjustments & pocket an equivalent amount of cash from the cash counter. The caliber of people employed at PVR cinemas is highly questionable. After sending a few letters to standard chartered wherein I have given them in writing that the transactions are fraudulent, explaining the facts to them in the clearest possible manner, now they insist that I should pay the amount, inspite of the unfair business practices going on at PVR cinemas, & have even charged me a late payment fee of about Rs. 500 for non payment of the amount. On speaking to standard chartered I was told that it was the way things go when the merchant does not agree to reverse the transaction. It is very surprising how credit card companies sweet talk you into becoming their cardholder, give you a photo credit card, & when the cardholder has to face this kind of a situation, you actually get to know how loose & unfair is the credit card business. Merchants like PVR cinemas tend to ignore photo id available on a photo credit card, then they charge it, & if a dispute arises, they take the shameless stance of not agreeing to reverse the transaction, like what has happened here. And then there are weak credit card rules, & lack of proper purchase authentication techniques like numerical pin / fingerprint which are not so popular in India.
It is quite interesting to see that there is always a line-up of new complaints especially relating to credit card charges going against PVR cinemas on most of the consumer complaint sites. People who tend to move in the vicinity of establishments like PVR cinemas in Mulund & Nirmal Lifestyles should be warned about this incident, as there are other cases of stolen credit cards in Nirmal Lifestyles. I wish to know why PVR cinemas is unwilling to reverse the charges. The facts are in front of them. Is it the sweet taste of this income from theft that credit card companies are allowing disorganised, culprit organistaions like PVR cinemas to enjoy? And then there are the credit card companies like standard chartered who told me that they are conducting an INVESTIGATION, & haven’t even provided me details of their findings. And now they send me a letter stating that I am liable to pay the amount.
I strongly feel all authorities in consumer affairs should make it mandatory for credit card companies & merchant establishments to install card terminals that require numerical pin/fingerprint, etc. to authorise purchase transactions, & make this secure system mandatory. Why should only ATMs ask for pins. The credit card business is going through a boom in India in the last 5-8 years, which is still a state of infancy. With the population & lifestyle of people in India, with every home having servants, this could lead to a very difficult situation, wherein a servant might pick a card from a purse, & the rest is obvious. There are stupid credit card rules & insecure methods o[censored]sing it. Ultimately the card holder becomes a fool, who is forced to shell out his hard earned money towards fraud transactions.
I think PVR cinemas, & standard chartered need to work together on this to save their image, as both organizations have many complaints against them, or the increasing number of people reporting such incidents is going to tarnish their name. I also insist that the fraud transactions & late fee charged be reversed.

I tried to book online 2 tickets for PVR Cinemas from my ICICI BANK debit card, but the sytem showed error and the ticket booking status was unsuccessful and when i checked my statement the amount was paid in favour of PVR Cinema. The status under my profile in PVR site was booking unsuccessful and the amount would be refunded within 7 days. Its been 16 days and still i not got the fund. I have emailed several mail regarding the same but havn't got any reply After such a long wait my patience is running over. Please help... My booking Id is MULD[protected]

I booked online 4 tickets for PVR Cinemas from my credit card, but I did not get any confirmation SMS or e-mail, But when I checked my credit card statement it said the transaction was successful. The charge was made in favour of PVR Cinema. When contacted PVR, they ensured that they will refund the money within a week but nothing happened and then they started giving me run around. After such a long wait my patience is running over. Please...

I booked 5 tickets Online for the movie Ghajini 7pm show for 1st january 2008 pvr vikaspuri from my citibank mastercard (credit card), that very moment tickets were booked and money was taken from my credit card account as per there website i had to take a transaction ID or my credit card so i took my credit card because i did not receive any transaction ID, when i went to pvr vikaspuri i was told by the booking officer that there is no ticket booked under my name or with this credit card. Puzzled i met cinema manager nitin who didnt bother to talk to us & said, "do what you want to do just go away". I was charged Rs130 each + Rs 75 Convenience charge that adds upto Rs 725. I want to bring this to your kind attention that i paid full amount in advance on top of it i paid a Convenience charge which was not so Convenient i went from dwarka to vikaspuri to see the movie with my family and came back with some sour memories what happened with me should not happen with anybody else this is cher unfare trade practice & fraud commited on the part of pvr cinemas, I demand the authorities slap pvr with huge fines & compensate suitably & teach these companies a lesson THANK YOU

I had a v bad experience when i went to watch movie at PVR Cinemas in Mulund Today afternoon.I have a one yr old child, who happened to sleep in the car during the long drive from Thane to Mulund. I had taken little food & 1 biscuit packet for her since she hadnt eaten proper lunch from home. But the security & the staff did not let us take the biscuit inside saying that its against rules. How can a reputed Multiplex make such stringent rules - that too for a 1 yr old child. FInally, after too much requests, they said that the biscuit can be taken during interval. What kind of rule is this now? I do understand outside food not being allowed for adults. But how can anyone make a 1 yr old child understand that she can be hungry only during interval. When popcorn & other stuff are allowed during the whole movie period, why deprive a 1 yr old chiild from her basic needs? Later during interval, the biscuit wasnt served. I had to go & remind them.

Pls think twice before setting up such illogical, non customer friendly rules.

In case you plan to continue such rules, pls mention this on the ticket itself

there is very high and the unfair price of the snacks available in the theater premises of the PVR cinemas. the popcorn, cold drink rates are very high and unfair. no doubt the price of the tickets of the movie are reduce by the goverment but they are looting the consumer by selling them costlier snacks in their premises. so please check out about the problem.

Hello Sir,


I would like to file a complaint against the PVR cinemas. Last week, I went to Ambience Mall where I purchased 2 tickets for movie “The Dark Night” where the hall was almost empty at 9.30pm and then I decided to cancel my tickets at 10 pm and the show was starting at 10.45 pm, with some fine if any, as my daughter started to cry and I had to take her home. So I went to the counter for a refund with some deduction if any, they refused to entertain and told that once the ticket is purchased nothing can be done. I waster Rs.350 and felt very bad. Is it fine for PVR cinema to charge for a service they didn’t provide? Please confirm and/or take action against them. Thank you.


Regards,
Nabeel

dear sir, i purchased 2 tickets of pvr cinema chandigarh through my platinum credit card after reading your advertisement which clearly says that one ticket is free with another ticket provided in is online booked through visa platinum card. but to my surprise you have deducted the amount for both tickets plus service charges.PLEASE REFUND THE EXCESS AMOUNT AS MENTIONED IN YOUR ADVT AS IT IS NOT EXPECTED FROM A REPUTED ORGANISATION LIKE YOURS . AWAITING A QUICK RESPONSE.
ER GIRISH ANAND
[protected]
P.S;- DETAILS MENTIONED BELOW:-
PLEASE REER YOUR ADVERTISEMENT IN CHANDIGARH NEWLINE DATED 8TH AUG FRONT PAGE































CENT[protected]
Language : Hindi
Cinema Name : PVR Centra (AUDI 2)
Movie Name : UGLY AUR PAGLI (UA)
Show Date Time : Wed, 13 Aug 2008 @ 10:00 AM
Seats : NORMAL-L10, L9
Tickets Cost : 140.00
Convenience Charge : 30.00
Total : 170.00
Amount Payable : 170

Dear Sir/Madam,

PVR, Inox and other multiplexes grossly overcharge for refreshments. For example a 500 ml softdrink at PVR costs Rs 60 (almost 3 times the market rate) whereas a 300 ml cup costs Rs. 50 (5 times the market rate). There is no justification for such gross overcharging. In addition, by keeping the price of the 300 ml and 500 ml almost the same, they are indirectly forcing consumers to purchase 500 ml cups.br...

In the evening of 20 july'08, me and my family decided to go for the movie "KISMAT KONNECTION". We checked the newspaper(The Times of India) for the cinemas and the timing of the same.The newspaper showed "KISMAT KONNECTION" running in pvr saket and sahara mall, gurgaon(newspaper cuttings can be produced as documentary evidence). Since we live in connaught place we decide to go to pvr saket for the 8pm show. To our surprise they were not showing the movie, so we decided that since we have already burnt so much of fuel coming all the way from connaught place and taken so much time off for the movie so we were forced to watch something at pvr saket itself and bought tickets for the movie "CONTRACT". When we entered the hall we saw a board showing " NOW SHOWING-KISMAT KONNECTION". We were thoroughly confused and shocked, so we confronted the managment. The managment(Manager Mr. Yash) was very casual towards this and put the entire blame on the newspaper even though they had displayed a billboard with "NOW SHOWING- kISMAT KONNECTION" sign. They themselves agreed to the fact that it was not the first time it had happened, but they have failed to take any action towards this and thus causing so much inconvenience, mental agony and financial loss to us. Since it is deficiency in service they should pay us damages of Rs10000.

we three friends went to pvr citywalk in saket .. to watch the movie jaane tu ya jaane na we reached the counter by 15:35 .. we asked for the tickets for 1600 hrs show the . they tols us it had been sold out . so we askes for the show at 1740 hrs they gave us tickets without even giving us information abt the timing and audi .. we waited till 1740 hrs and when we enter they told us the ticket is for 1600 hrs show after enquiring abt it .. nobody responded saying we cant do anything . on talking to the manager he says its no their problem and can come next time .. to watch the movie the.. crew was so illmannered .. that he started to talk in a rubbish ascent and ..telling us he dont have time to talkto us . and threatned us to move out .and gave us a excuse that he has sold more than five thousand tickets .. nd also told his expierience . dat we face the problrm daily so just get out .he told me go and complain anywhere it wont help and .. i cldnt find any helpline number over there .. i know maybe this wont work but it is just a try to reach people who r in incharge i m a second officer in merchant navy .have been to maximum parts of the worls but never got insulted like this before
managers name sudhir

Would strongly suggest please don't go to PVR EDM to wtach movies it is pathetic levels of cusotmer service !!
I Had requested for a 7:35 Show ticket insstead was given the 5:40 by the ticketing clerk. no one ( security, hall clerk, usher)checked it when we enterd the hall for the 7:35 show 10 minutes into the movie someone comes up and says you have a wrong show ticket. and then the manager says you go out of the hall ican't allow you ot sit here. the hall was empty with only 10 seats occupied but the entire staff was so rude uncourteous and ill mannered they did not accept the fault on behalf of their ticketing clerk or the security or the usher who all check the ticket before letting us into the hall... but kept on shouting get another ticket or leave the hall... it iwas so appalling the way i was treated. They neither offer a sorry or a remore or a discount instead made us buy another ticket and on top of it did some amount of man-handlign also by snatching tickets form me...