PVR Cinemas Complaints & Reviews

pvr cinemas,mulund — non receipt of tickets/refund requested

I Booked 3 tickets for the movie 3 on 01/01/2010 for d 10.45show dt 03/01/2010 but i did not get the transaction id. Amount of rs 585/- is deducted from my net banking account. I sent an email also to [protected]@pvrcinemas.com but no response. i Don't know what to do now.
chitra

Even i had same experience with PVR mumbai. I tried to book tickets on 24.12.09 which shows availability in website but failed trice and i got charged my icici credit card 3 times for the failed transacitions.

and written same complaint to thier website but no response from such number 1 cinema owner !

and even i visited to the cinema hall twice but they told me within 6 working days it will credit to my account .Till today no credit and no response

24/12/2009 74477489358023510933272 PVR LTD. Rs. 945.00(DR)
24/12/2009 74477489358023510911484 PVR LTD. Rs. 975.00(DR)
24/12/2009 74477489358023510932746 PVR LTD. Rs. 945.00(DR)

I have booked 3 tickets for PVR Mahagun, Vaishali, Ghaziabad on 11th October 2010.

Here are the reference details:

CCA[protected]Avenues India Ltd/Reference # [protected]/dated 11 Oct 2010.

I had booked the tickets through HDFC Net Banking gateway. An amount of Rs. 345/- was deducted from my bank. It was confirmed that the tickets were not booked and the amount would be refunded to my bank, even on 3rd day I don’t see any credit in my bank.

fraud company...good for their old business of transport...Amrilal transport

Dear Mr. Gaurav,

Please be infoirmed that the refund process on the 2nd transaction has been initiated and the amount will be reflected in your account in 5 working days, excluding today.

Regards,

PVR Customer Support

I was trying to book tickects online on 15th Aug' 10, but the transaction did not go throught. Altough the money is deducted from my bank a/c, the tickets were not booked. I am now wondering if that amount will be refunded back to me.

I am facing the same situation now. Last night (9th sep, 2010) i booked 4 tickets through net banking and the amount was dedected from my account however i did not receive any confirmation screen/mail from PVR. Tried calling the customercare number but no response. I don't even see a booked history column in PVR website.I am not sure if i can the avail those tickets or not. Has any one got the amount refunded before ? Please help.

I made an online booking on pvrcinemas.com and the payment was deducted from my credit card for Rs. 2650/- but the pvr web site did not complete the transaction - it straight away took me to the home page after accepting the payment. The booking does not show in my account on their site either.

They have no information about customer support other than an email address [protected]@pvrcinemas.com. Calling their number in Mumbai does not get any response either.

Really silly... they charge me for a "convenience" and I end up spending 3 hours for what should have been 5 minutes.

Highly frustrating, and just convinces me that they have no interest in addressing customer needs. Henceforth shall always look for an option other than PVR and recommend everyone.

Same experience, trying to book tickets since morning. They charged me Rs. 720 and no SMS.

i have not been refunded the money of failed transaction of online booking of movie tickets, even after seven days of complaints

I booked tickets through online in PVR site on 24-Dec-2009, but i didn't receive any tickets but the amount got deducted. This happened twice. The amount has not been credited to my bank account yet. There is no response on either mailing them or calling them.

Following are details for booking,

Region - Bangalore
Movie - Avatar (English)
Movie Date/Time - 27th Dec 2009 / 5.10PM
No. of Tickets booked - 8 (first time) 8 (second time)
Card used to book ticket - ICICI debit Net banking
Transaction id as per ICICI[protected]
Transaction id as per ICICI[protected]second time)
Booked date - 24 Dec 2009

How do i got about this?

I had booked tickets from PVR website on 24th Dec. But due to some Problem amount was debited from my AXIS bank account twice, but I did not receive any confirmation. Instead a message was displayed " Transaction not Successfull. You amount will be credited back".

It has been more than 10-12 days, and my money is not yet refunded.

Can you please help

I booked tickets through online in PVR site on 24-Dec-2009, but i didn't receive any tickets but the amount got deducted. This happened twice. The amount has not been credited to my bank account yet. There is no response on either mailing them or calling them.

Following are details for booking,

Region - Bangalore
Movie - Avatar (English)
Movie Date/Time - 27th Dec 2009 / 5.10PM
No. of Tickets booked - 8 (first time) 8 (second time)
Card used to book ticket - ICICI debit Net banking
Transaction id as per ICICI[protected]
Transaction id as per ICICI[protected]second time)
Booked date - 24 Dec 2009

How do i got about this?

Dear Mr. Chandra MuthuKumar,

We would like to get this matter investigated and resolved at the earliest. Would you please provide us your PVR login ID and your mobile no. so that we can research at our end and issue refund for the same.


Thanks & Regards,

PVR Customer Support

I. MANSI MALHOTRA, tried to book 2 tickets for the movie 'MY NAME IS KHAN' for the 14th FEBRUARY, 2010, 9:40 P.M. SHOW through my PUNJAB NATIONAL BANK DEBIT CARD.
But the transaction could not be completed and there was a constant error stating that 'YOUR TRANSACTION COULD NOT BE COMPLETED. IF YOU HAVE BEEN CHARGED YOUR MONEY WOULD BE REFUNDED.'
When i checked my account, i was charged Rs. 210 but the money has not been refunded.
I have mailed them several times but there is no response from their side.
I request you to kindly look into the matter as soon as possible.
Regards, Mansi Malhotra

I, Mansi Malhotra, unsuccessfully tried to book 2 Executive Normal tickets, for the movie 'MY name is Khan' for the 14th February, 9:40 p.m. show. But there was a constant error stating that "Your transaction was failed. If you have been charged, you would be refunded the amount". When i checked my ATM balance, the amount was charged but not refunded. I have sent them constant reminders but they have not refunded the money yet.
I request you people to get together and fight for our consumer rights. If anyone agrees with me can contact me on [protected]@yahoo.co.in.

Thank you...

iam charged about 300rs please verify

These PVR people will never ever return your money back...
I think they have made a new scheme to make profits. I am never gonna rely on PVR services now onwards.
Same case happened with me a few days back..:-(

PVR Cinema (sahara mall, Gurgaon) — about money return

I purchased two tickets on 19 Sep 2010 of RS 400 ( each Rs 200) at 5:30 from sahara PVR Mall. details are mention below:-

1. Serial No 03/0008/000174 & Audit no 1019172 and seat no 6,
2. Serial No 03/0008/000173 & Audit no 1019172 and seat no 7,

I went at first time in PVR guraon, Who person sold the tickets, he was not said anything about we couldn't took any material in pVR. we were not awaired about carrybag, mobiles and helmets not allowed in the PVR. I was entering in PVR at 5:30.
they said to helmets are not allowed in PVR, but they were allowed me carrybag and mobiles, but helmets not allowed, there had not any counter to keep those material. I waist my 45 minuts to do that. i wasn't seen movie, I said plz return my money and change my tickets for next show but they said it was not our fault, we can't return money and gave new tickets.
it's not our fault. becoz they had not any countor part, no body can carry our hemlets. we waist our time and money also. who r the responsible for this. I very disappointed with this. they haven't how deal with customers. I never seen movie in this hall again and and PVR. becoz everyone is thief. I want to proper resolulation of my problems, and I waill esclatled this matter with consumer court.

I want return my money.

Mrs Sangeeta Sharma
H/N No 58
Sector 12 - A, prem nagar
behind lotus hospital, Gurgaon,

Contract No [protected], [protected]

E - mail _ [protected]@yahoo.co.in
[protected]@yahoo.co.in

still i am waiting for response, and I will esclatled this matter with consumer court. i want to return my money.

As a guest user i booked 2 tickets for ENTHIRAN(Tamil) for 9.30am show in PVR Juhu for 02/10/2010.After that amount was deducted Rs 440/. but the transaction was not completed.It gives" if session expaired the amount will be credit your account".
Still i don't get the amount. I mailed them twice on [protected]@pvrcinemas.com .But i don't get any reply.They are not response anything.How i can book a complaint? where?

I booked the ticket for Tamil movie Einthran at PVR skywalk chennai on
Monday Nov 1st 2010. I made a online payment thru Axis bank for 2
tickets at cost of Rs.240 + service of 40 finally total of Rs 280. And
the transaction was not made and the message says Money will be
refunded. I checked my account and found Rs.280 was debited.

Still now the money was not refunded yet. I dont want to loose my
money for not booking the successfully. This makes us more terible.

I need the authorities to look in to this issue and refund the money on time.

Regards
Bharath Dayal.s

Tickets given without A grade warning and rude behavior

Tickets sold without giving any id proof warning rude behavior and didn't provided any resolution really upset with this kind of service at PVR saket

Same happened to us as well. In fact we tried twice and 330 and 430 got deducted. Sent an email to PVR Support but no response. I dont know why they dont have a number where a human picks up.

So Did You got the refunded amount. i was wondering if some1 really helps or not.

I had tried to book 5 tickets for 3 on the 24th Dec, 2009. Due to some glitch in your site the tickets were not issued and my account was wrongly debited for 1825. I see a lot of complaints on the same date for the same reason which assures me that there was a problem on your website.

It has been more than a week and the money has not been refunded. I did not receieve any email or sms confirming the issue of the tickets and the message on the website said "if the money has been debited, it will be refunded".

I see this as a fraud on your part by not refunding the money till now. Request you to correct this and immediately refund back my money.

Regards,
Nikhil
Contact number: [protected]

Rajesh1 Kumar/Associate/TS/Airtel Centre/Airtel
01/05/2010 02:18 PM
To
[protected]@pvrlimited.com
cc
[protected]@ccavenue.com, [protected]@pvrcinemas.com, [protected]@pvrcinemas.com
Subject
Fw: Regarding non refund of amount in account
P Please do not print this e-mail unless it is absolutely necessary P




Hi

I tried to book tickets on-line from your website with member login id :- [protected]@gmail.com 24/12/2009. i have not even got my ticket booked neither got any email or sms from your side still my payment is not refunded.

please go through the mail trail for transaction details

1. PRYA[protected]
2. PRYA[protected]

Thanks and regards
Rajesh Kumar Bamniya
[protected]





----- Forwarded by Rajesh1 Kumar/Associate/TS/Airtel Centre/Airtel on 01/05/2010 01:02 PM -----


"service" <[protected]@ccavenue.com>
01/05/2010 12:54 PM
To
<Rajesh11.[protected]@Airtel.in>
cc
<[protected]@ccavenue.com>
Subject
Re: Regarding non refund of amount in account
P Please do not print this e-mail unless it is absolutely necessary P





Dear Customer,

Thank you for contacting Avenues, we appreciate this opportunity to assist you.

This is in reference to your e mail mentioned below.

We have checked our records and were able to trace out two transactions with the order numbers: 29607 [http://www.maebag.com] and PRYA[protected] [[protected]@pvrlimited.com] are successfully processed through us and forwarded to your merchant.
For any further queries, please feel free to revert.
Best regards,

Govindraj K
Sr.Technical Support Executive

India: Avenues India Pvt Ltd
Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.
Phone: +[protected]/26000846/26491524/32913622/66920419/67425555
Fax: +[protected]

Singapore: Avenues World Pte Ltd
16 Raffles Quay, #34-04, Hong Leong Building, Singapore 048581.
Phone: +[protected]
Fax:: +[protected]


Email: [protected]@ccavenue.com
Visit us at www.ccavenue.com/india


"Sow good services, reap satisfied customers”
********************************************************************************...⇄
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
********************************************************************************...⇄
----- Original Message -----
From: Rajesh11.[protected]@Airtel.in
To: service
Sent: Tuesday, January 05, 2010 11:17 AM
Subject: Re: Regarding non refund of amount in account


Hi


these are two transactions can you please forward me both transaction order number

Transaction Details attached









"service" <[protected]@ccavenue.com>
01/05/2010 03:06 AM

To
<Rajesh11.[protected]@Airtel.in>
cc
"Service" <[protected]@ccavenue.com>
Subject
Re: Regarding non refund of amount in account

P Please do not print this e-mail unless it is absolutely necessary P








Dear Customer,

Thank you for contacting Avenues. We appreciate this opportunity to assist you.

This is in reference to your mail mentioned below.

Your transaction for the order number: PRYA[protected] has been successfully processed through CCAvenue and same has been forwarded to your merchant

We would like to inform you that CCavenue is an online Credit / Debit card processing Company for your merchant and we do not play any role in delivery of the products / services as assured by your merchant.Kindly be informed that Cancellation/Refund is a process which is always initiated by the merchant and CCAvenue, we cannot intervene in it.

For any details regarding the order/ services, we suggest you to get in touch with your merchant by email at: [protected]@pvrlimited.com . .

If you require any further assistance, please do not hesitate to contact us.
Best Regards,

Rohit B Naik
Technical Support Executive
India: Avenues India Pvt Ltd
Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.
Phone: +[protected]/26000846/26491524/32913622/66920419/67425555
Fax: +[protected]
Singapore: Avenues World Pte Ltd
80 Raffles Place, UOB Plaza 1, Level 36-01, Singapore 048624.
Phone: +[protected]
Fax:: +[protected]

Email: [protected]@ccavenue.com
Visit us at www.ccavenue.com/india


"Sow good services, reap satisfied customers”
********************************************************************************...⇄
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
********************************************************************************...⇄

----- Original Message -----
From: Rajesh11.[protected]@Airtel.in
To: [protected]@ccavenue.com
Sent: Monday, January 04, 2010 8:19 PM
Subject: Regarding non refund of amount in account


Hi


I tried to book tickets from http://www.pvrcinemas.com after deducting money from my account your website shows me message transaction unsuccessful your amount will be refunded .

Still i don't received my money back

transaction details are attached below..






Rajesh Kumar bamniya
A-14 sec 62 Noida
[protected]

Hi PVT has a very very poor website which give wrong result sometimes. I tried to book only two tickets, it took 520 rupees and also i selected only two seats, but your dirty site booked ticket for 10 tickets and took 2600 rupees. Don't even know how did it happen. The remaining 8 seats it detected automatically, it is really very very pathetic. Can you give me the solution for this what to do?.. Even i was trying to contact PVR customer care serviced number which has provided, no one is picking the call.

My contact number is : [protected]

My Ticket Details:

Dear KUMARESAN!

Your Tickets have been sucessfully booked, and details are mentioned below..

Booking Id BGLC[protected]
CinemaName PVR Bengalooru - Classic Cinemas (AUDI 5)
Location Bengalooru
Movie Name MADHARASA PATTINAM ( TAMIL ) ((U))
Show Date & Time Sun, 8 Aug 2010 @ 6:15 PM
No of Tickets 10
Seats Information NORMAL-J17, J16, E8, E7, E6, E5, E4, E3, E2, E1
Tickets Total (Rs.) 2400.00
Convenience Charge (Rs.) 200
Discount Amount (Rs.) 0.00
Total Amount (Rs.) 2600
Payment Mode Credit Card
Booking DateTime August 7 2010, 10:53 pm

I booked two tickets on 24 dec 2009. The transaction got failed stating the the money will be refunded within 48 hours. It has been more than two weeks but I still don't see any respective credit in my bank account.

I already sent a mail to [protected]@pvrcinemas.com with the screenshot of my bank statement with a couple of followup mails too but still they are ignoring my mails.

PVR authorties, Please credit the amount of Rs 470 ASAP.
Transaction ID[protected]

Regards,
Abhash Tiwari
[protected]

Please call at[protected]. It would help. They were ignoring my mails also. I called them up and then they promised to do something. Just got a mail from ccavenue (payemnt gateway) that my refund process has been intitiated.
nitin

no movie shows

Just want to know why there are no movie shows in PVR ( udaipur ) .

Dear Mr Aditya Shah,

Please note that your 2 transactions on Credit Card ending with 4018 were refunded on 11th Jan, 2010 and 1 transaction from credit card ending with 4005 was also refunded on 11th Jan, 2010. We are investigating the 2nd transaction from this card and the 5th transaction from Net banking. Please allow us time and we will update you on the same as well.

Regards,

PVR Customer Support

Dear Mr Aditya Shah,

Please be informed that the 2nd transaction from credit card ending with 4005 was the valid transaction that you have agreed in your complaint. The 2 transactions through Net Banking have also been refunded on 11th Jan, 2010.

We request you to coordinate the same with your bank for the same.

Regards,

PVR Customer Support

PVR has reversed the transaction. I had read and heard from my friends that it does not happen; it did not work for my friend, so had registered a complaint earlier.
Apologies that I registered this complaint. Please ignore the complaint.

PVR Cinemas — Wrong bill

They have charged me wrong bill only of 3 large pepsi 2 regular popcorn and one sandwitch they have charged 900 rs

PVR I think is earning through all these fraud transactions. The same is the case with me. I booked 2 tickets on 31st dec using PVR online booking site. It gave me transaction failed status, but my credit card has been debited for Rs. 390. Moreover, they haven't responded to 5 of my mails and there is no customer care number on their site.
Similar was the case with my friend. He went to see the manager in PVR and he was not interested even to here them out. He said that there were 3-4 other people with similar issues.
I think it is time we should choose Big cinema over PVR. Stop watching films in PVR!!!

PVR is PATHETIC!!!

I tried to book tickets online on 01 Jan 2010 at around 12.15pm. These were for Sahara Mall, PVR Cinema for 3 movie. I tried to book 8 tickets and also punched in my credit card number **** **** **** 0787. However, I got a error message that the tickets could not be booked and any amount, debited to my card, shall be reversed.

We have also written mail to PVR CINEMAS on 1st itself but awating their reply. So, you are requested to please get this matter looked into and arrange for a revert of the amount to my credit card. My name is Barkha Gupta and the credit card is a Platinum card of HSBC Bank, which is expiring on 01/12. The amount is Rs. 1520/-. The last 4 digits of the card are 0787.

Please treat the amount as disputed till it is settled and revert as soon as possible.

Regards,

Barkha Gupta.

my name muniraju iam booked amovie tickets &they are charged twisely please verify &call back this no [protected]

I had booked 4 tickets (Normal Class for show 3.35 PM) from PVR website on today itself i.e. 10.10.11 for the movie "Doraemon in Nobita and the steel troops-the new age" for PVR Raipur. For which Rs 380/- was debited from my SBI bank vide transaction number CCA11JBLC431-IG[protected] Avenues (India) P.Ltd but I did not receive any confirmation. On reaching to the booking window at PVR, Raipur to collect the booked tickets, it was told me that no ticket have been booked as stated above. therefore, we returned back without watching of the movie. In the above circumstances, please arrange to refund the deducted amount Rs. 380/- as above. My phone no. is:[protected], e-mail: [protected]@gmail.com

I had the same experience last week. I am not able to contact them as they have not given any local contact number in Bangalore. And there was no communication from them regarding the refund. This is really unfair.

Regards,
Mili

Already i posted a complaint but still i didnt get any response from PVR .

If PVR concerned person is not taking any necessary action definitely this will escalated to consumer

court, kindly take it seriously.

For any clarification contact to below Number

Kishore Babu.S

[protected]

Even i have got money deducted 5times and PVR cinemas has not refunded it yet. I have raised complain with bank asking for refund. I would suggest you do the same instead of waiting for PVR to respond back

I am serching for a Service Engineer to fix up a small problem of my Maharaja Whiteline Mixer. I am trying to contact the service engineer which i got from the google search. Fro last 2 weeks the Service Eng pass the buck to each other. The number provided to me by on of the service center who cover our area in delhi [protected] is not responding to the phone. This is one of the worst service by this company I have ever seen. The feed back form provided by company never accept the complaint, showing error message.

for me AD LABS in ammerpet zone they refunded the money to my account on the same day happened to you

Hi,

This is kishore from Bangalore, I have booked two ticket through online on 24.12.09, for kannada movie, Malliely jotheyalli ganesh movie
I didnt get Booking ID by that time my amount was deducted.
My UBP/XFER/[protected] this is my transaction description shown in my statment.
My Bank Account is in Karnataka Bank, Bellandur branch, Bangalore.

Kindly give some solution .

Regards
kishore

i had made an online booking through my credit card for 30 dec 2009 10:00 am show. but the show was cancelled due to death of a great actor and all multiplexes were closed that day. i was being told that money will be refunded back to me but still i am waiting for that. can anyone please let me know how much time do these guys take to refund back the money. it should hardly take them 48 hrs but its more than that. i never knew that they are so slow. pls let me knw how much time is it gonna take

Just not movies. These days every thing comes with Condition apply tag.

HORRIBLE...!!!

All these malls take away a lot from the movie yaar.. its a plight, i was previously disappointed with ice age 3 (which was to be in 3D).

To think that B'lore does not have a single theatre to show 3D movies, man it sucks!!

India is all about cheating and Bangalore is the best place to get bumped like this.

For that matter Fame is quite good. For the latest 3D Avtar, they devided their theatres into 2D and 3Ds

Hi,

I was trying to book the tickets on 22-jan-2010 for 3 idots, I have done the 5 transc

and Rs.2150/- was debited from my a/c, but the tickets was not booked, got clear msg that amt will be refunded, but still the amt not credited to a/c
my booking login id:[protected]@yahoo.com

Pl do the needfull

Gilson.S.G.

call PVR Customer Support

[protected]

PVR CINEMAS Refund — Not Got refund since one month passed

Hello Sir/Mam

I made an online tickect booking on 11th Nov 2010, & that transaction was failed & am not able to book the ticket, the reference number which is displayed in my statment is BIL/[protected]/C.C.AVENUES/PVRCINEMAS.COM

And after some time i made the booking & i hv been alloted the same seat & for that the transaction number is BIL/[protected]/C.C.AVENUES/PVRCINEMAS.COM

So you can see i hv been charged 2 times for one seat. please refund my ammount for one seat so that it will b easy for me to book the tickets online.

Waiting for your prompt reply.

--
Thanks & Regards

Vinay Aggarwal
[protected]

Hi


This B Kameshwar rao I was doing online booking on below date 28/12/2010 but the page has been expired and the amount has been debited from my acount and yet its not been credited to the HDFC account No - Savings Account No.: [protected], KASTURBARD, BANGALORE.

Please check the issue and let me know ASAP below is the details

Date -- 28 Dec 2010
Narration -- CCA10LAAT283-Avenues India Ltd
Refrence No -- [protected]
Amount -- Rs 660.00

Send mails to [protected]@pvrcinemas.com, [protected]@pvrcinemas.com but there is no response and they dont have direct help line no.


B Kameshwar Rao
[protected]

Bangalore

i had booked 8 tickets of pvr opulent for the student of the year. my ammount of rupees 1334.83 got debited from my account but the tickets did not get book. I request you to please return my money.
palak
[protected]

I have booked my ticket on 30 may, still no refund and slresdy 45 days passed. Very poor service from pvr cinema. My transaction no was CAS-37449-P5W5J3.
Virender kanwar

I have a similar complaint of 2 failed transactions but I have received the refund as well..Could someone please give the customer care number. I have no clue who to call..

i have booked 5 tickets for 3idiots on 26th december at 2.30pm at centra mall chandigarh.my account card has been deducted of Rs825, but i had to return back after they denied entry to the show.my tickets were not booked. plz return my money to my account

Food complaint

Burger k box mein nachoes serve kre ja rhe h m court mein jayunga aur case daluga

I have full sympathy with Mr paras kalra.

Please take the necessary action.