PVR Cinemas Complaints & Reviews

I booked 5 tickets Online for the movie Ghajini 7pm show for 1st january 2008 pvr vikaspuri from my citibank mastercard (credit card), that very moment tickets were booked and money was taken from my credit card account as per there website i had to take a transaction ID or my credit card so i took my credit card because i did not receive any transaction ID, when i went to pvr vikaspuri i was told by the booking officer that there is no ticket booked under my name or with this credit card. Puzzled i met cinema manager nitin who didnt bother to talk to us & said, "do what you want to do just go away". I was charged Rs130 each + Rs 75 Convenience charge that adds upto Rs 725. I want to bring this to your kind attention that i paid full amount in advance on top of it i paid a Convenience charge which was not so Convenient i went from dwarka to vikaspuri to see the movie with my family and came back with some sour memories what happened with me should not happen with anybody else this is cher unfare trade practice & fraud commited on the part of pvr cinemas, I demand the authorities slap pvr with huge fines & compensate suitably & teach these companies a lesson THANK YOU

I had a v bad experience when i went to watch movie at PVR Cinemas in Mulund Today afternoon.I have a one yr old child, who happened to sleep in the car during the long drive from Thane to Mulund. I had taken little food & 1 biscuit packet for her since she hadnt eaten proper lunch from home. But the security & the staff did not let us take the biscuit inside saying that its against rules. How can a reputed Multiplex make such stringent rules - that too for a 1 yr old child. FInally, after too much requests, they said that the biscuit can be taken during interval. What kind of rule is this now? I do understand outside food not being allowed for adults. But how can anyone make a 1 yr old child understand that she can be hungry only during interval. When popcorn & other stuff are allowed during the whole movie period, why deprive a 1 yr old chiild from her basic needs? Later during interval, the biscuit wasnt served. I had to go & remind them.

Pls think twice before setting up such illogical, non customer friendly rules.

In case you plan to continue such rules, pls mention this on the ticket itself

there is very high and the unfair price of the snacks available in the theater premises of the PVR cinemas. the popcorn, cold drink rates are very high and unfair. no doubt the price of the tickets of the movie are reduce by the goverment but they are looting the consumer by selling them costlier snacks in their premises. so please check out about the problem.

Hello Sir,


I would like to file a complaint against the PVR cinemas. Last week, I went to Ambience Mall where I purchased 2 tickets for movie “The Dark Night” where the hall was almost empty at 9.30pm and then I decided to cancel my tickets at 10 pm and the show was starting at 10.45 pm, with some fine if any, as my daughter started to cry and I had to take her home. So I went to the counter for a refund with some deduction if any, they refused to entertain and told that once the ticket is purchased nothing can be done. I waster Rs.350 and felt very bad. Is it fine for PVR cinema to charge for a service they didn’t provide? Please confirm and/or take action against them. Thank you.


Regards,
Nabeel

dear sir, i purchased 2 tickets of pvr cinema chandigarh through my platinum credit card after reading your advertisement which clearly says that one ticket is free with another ticket provided in is online booked through visa platinum card. but to my surprise you have deducted the amount for both tickets plus service charges.PLEASE REFUND THE EXCESS AMOUNT AS MENTIONED IN YOUR ADVT AS IT IS NOT EXPECTED FROM A REPUTED ORGANISATION LIKE YOURS . AWAITING A QUICK RESPONSE.
ER GIRISH ANAND
[protected]
P.S;- DETAILS MENTIONED BELOW:-
PLEASE REER YOUR ADVERTISEMENT IN CHANDIGARH NEWLINE DATED 8TH AUG FRONT PAGE































CENT[protected]
Language : Hindi
Cinema Name : PVR Centra (AUDI 2)
Movie Name : UGLY AUR PAGLI (UA)
Show Date Time : Wed, 13 Aug 2008 @ 10:00 AM
Seats : NORMAL-L10, L9
Tickets Cost : 140.00
Convenience Charge : 30.00
Total : 170.00
Amount Payable : 170

Dear Sir/Madam,

PVR, Inox and other multiplexes grossly overcharge for refreshments. For example a 500 ml softdrink at PVR costs Rs 60 (almost 3 times the market rate) whereas a 300 ml cup costs Rs. 50 (5 times the market rate). There is no justification for such gross overcharging. In addition, by keeping the price of the 300 ml and 500 ml almost the same, they are indirectly forcing consumers to purchase 500 ml cups.br...

In the evening of 20 july'08, me and my family decided to go for the movie "KISMAT KONNECTION". We checked the newspaper(The Times of India) for the cinemas and the timing of the same.The newspaper showed "KISMAT KONNECTION" running in pvr saket and sahara mall, gurgaon(newspaper cuttings can be produced as documentary evidence). Since we live in connaught place we decide to go to pvr saket for the 8pm show. To our surprise they were not showing the movie, so we decided that since we have already burnt so much of fuel coming all the way from connaught place and taken so much time off for the movie so we were forced to watch something at pvr saket itself and bought tickets for the movie "CONTRACT". When we entered the hall we saw a board showing " NOW SHOWING-KISMAT KONNECTION". We were thoroughly confused and shocked, so we confronted the managment. The managment(Manager Mr. Yash) was very casual towards this and put the entire blame on the newspaper even though they had displayed a billboard with "NOW SHOWING- kISMAT KONNECTION" sign. They themselves agreed to the fact that it was not the first time it had happened, but they have failed to take any action towards this and thus causing so much inconvenience, mental agony and financial loss to us. Since it is deficiency in service they should pay us damages of Rs10000.

we three friends went to pvr citywalk in saket .. to watch the movie jaane tu ya jaane na we reached the counter by 15:35 .. we asked for the tickets for 1600 hrs show the . they tols us it had been sold out . so we askes for the show at 1740 hrs they gave us tickets without even giving us information abt the timing and audi .. we waited till 1740 hrs and when we enter they told us the ticket is for 1600 hrs show after enquiring abt it .. nobody responded saying we cant do anything . on talking to the manager he says its no their problem and can come next time .. to watch the movie the.. crew was so illmannered .. that he started to talk in a rubbish ascent and ..telling us he dont have time to talkto us . and threatned us to move out .and gave us a excuse that he has sold more than five thousand tickets .. nd also told his expierience . dat we face the problrm daily so just get out .he told me go and complain anywhere it wont help and .. i cldnt find any helpline number over there .. i know maybe this wont work but it is just a try to reach people who r in incharge i m a second officer in merchant navy .have been to maximum parts of the worls but never got insulted like this before
managers name sudhir

Would strongly suggest please don't go to PVR EDM to wtach movies it is pathetic levels of cusotmer service !!
I Had requested for a 7:35 Show ticket insstead was given the 5:40 by the ticketing clerk. no one ( security, hall clerk, usher)checked it when we enterd the hall for the 7:35 show 10 minutes into the movie someone comes up and says you have a wrong show ticket. and then the manager says you go out of the hall ican't allow you ot sit here. the hall was empty with only 10 seats occupied but the entire staff was so rude uncourteous and ill mannered they did not accept the fault on behalf of their ticketing clerk or the security or the usher who all check the ticket before letting us into the hall... but kept on shouting get another ticket or leave the hall... it iwas so appalling the way i was treated. They neither offer a sorry or a remore or a discount instead made us buy another ticket and on top of it did some amount of man-handlign also by snatching tickets form me...