PVR Cinemas Complaints & Reviews

Movie tickets not booked even after making the payment. The payment made for 4 tickets of movie Gadar 2 at PVR Vegas Mall for 1155 hrs/[protected] show but the booking not done and did not receive the tickets for same on my e-mail ID.

Ticket amount debited but ticket details has not come.
BookDate[protected]
Time-12:55pm
Movie:Jailer

Booked ticket thru pvrofficial site

I'm writing my concern to inform that we have booked 2 tickets on August 6th in PVR cinemas APP after my UPI payment there are no tickets showing in PVR cinemas, called the customer care and they were not answering the call from 6pm to 10pm

when finally i was able to able to reach customer care, previously they informed that the money will be refunded within 7 to 8 days, it's been 11 days now and there is no refund initiated from PVR cinemas, dropped an email to PVR regarding the same - there was no response.

while reaching out to customer care after 12 days, there is no proper resolution as the agent is disconnecting the call saying we will call u Back!
No calls came from PVR end till date and the no proper update for money refund.

I want to PVR for watching OMG 2. Acc. to recent Govt orders, the food price is reduced by 40%, it came down to 99rs for combo. I asked the employee for the combo. She refused, she said that as it is 15th August, today the offer is not valid. I asked why? Today is a special day how come you are saying like this? She said let me call my manager. The manager arrived, he explained that for 15th Aug, we are not giving this combo, rest of the days, the offer is acceptable. I said again the same thing, as to why you are refusing. He said that the management has decided not to give offers for 15th Aug. I was already late for the movie, so, I left the lobby, and went for the movie. But I am very disappointed with this.

Dear PVR Cinemas Customer Service,

I hope this message finds you well. I am writing to express my profound disappointment and frustration regarding a recent incident that transpired at your cinema. On [7 july 2023], I had booked advance tickets for the [BAIPAN BHAARI DEVA (MARATHI)] screening at [PVR Pimpri Pune]. However, upon arriving at the venue with great anticipation, I was utterly dismayed to learn that the screening had been canceled due to purported "system issues."

What exacerbates my discontent is the fact that there was no prior communication whatsoever regarding the cancellation of the show. I had invested both time and money to attend this screening, only to be greeted with an unexpected and deeply unsatisfactory turn of events. This lack of transparency and consideration is entirely unbecoming of a reputable establishment like PVR Cinemas.

I believe it is only fair that customers are promptly informed of any changes or disruptions to their movie-going experience, especially when they have made the effort to book tickets well in advance. The absence of such communication not only displays a disregard for your patrons but also reflects poorly on the professionalism of your management.

In light of this unfortunate incident, I am left with no choice but to request a full refund for the tickets I purchased, along with a reasonable compensation for the inconvenience and disappointment I have endured. I value the time and resources I have invested in PVR Cinemas, and I believe a refund and compensation would be a just resolution to this matter.

I urge you to consider the gravity of this situation and take immediate action to rectify the situation. Your response and resolution in this matter will greatly influence my perception of PVR Cinemas and its commitment to customer satisfaction.

I kindly request a prompt response, outlining the steps you intend to take to process my refund and provide appropriate compensation. You can reach me at [[protected]].

Thank you for your attention to this matter. I look forward to a swift and satisfactory resolution.

Booking Ref: Dear Patron, your ticket has been generated for BAIPAN BHAARI DEVA (MARATHI) (U/A) on Monday, 14:45 (24 Hours Format), at POS:PVR PIMPRI PUNE (AUDI -Screen 3), 3 Seat(s): PRIME - J7, J8, J9. Total Amount-Rs 390, Transaction ID: 3658132. Please click on the below link to get your e-invoice. Just show this QR Code at the cinema entrance - https://cutt.ly/9wiWi6Nr Please note that you cannot pickup physical tickets with this QR Code. Thanks for Choosing PVR Cinemas.

Sincerely,

[Poonam Agarwal]
[Transaction ID: 3658132]
[[protected]]

It is of no doubt that usually pvr brings the best quality of cinema. But today Mangalore forum mall(15/08/23) at 8.30 am the picture quality for the movie Jailer in audi 1was so poor that I felt like watching a 3d movie without 3d glass. The sound quality was also below average. I felt like my money was looted. I expect a refund of Rs. 580 as a compensation.
Kindly check the quality of screen and sound before your whole quality goes down. Without a refund, no more pvr and no recommendations for pvr

Just wants to make a complian in respect of PVR acropolis ahmedabd in respect of allow child below 18 years in movie OMG-2 at screen 1 show time 8:10 pm date[protected].
The manager Mr. Arnab shows his weakness to handle such situation where seen child below 18 years inside the screen.

Pls do the needful on urgent basis. U can verify with CCTV Camara

I’ve booked tickets for oppenheimer for the 15 august along with food and drinks which cost about 1.7k. The amount was deducted but did not receive the tickets yet. When we tried to contact the customer service from 6 pm to 8 pm no one picked up and after 10 pm it says customer services can be contacted only from 9 am to 10 pm only.

There was a message which says that if the amount is deducted tickets will be issued, else it will be refunded.

Totally unreliable system from PVR, I’ve used many online services, I’ve never had such poor service( either have a reliable system or atleast provide customer service where people can reach out).

Money is debited from the account but ticket is not showing on the app

Unnecessary comments passsing by them seated behind our seats I 12... We can not enjoy our film...

Hi today Aug 12, 2023 we came 12.50 show jailer in screen 2 Seat no J10 and J11 in PVR Cinemas Skywalk, Aminjikarai. My baby’s silver bracelet was missing. Please check it and let me know.

Booked ticket from PVR app for OMG2 money got deducted but ticket didn’t reflect to the app nor I got it anywhere. The payment done from paytm as attached.

I booked a ticket for mission impossible dead reckoning part 1 at PVR Heritage RSL ECR Chennai on 11th August.
The transaction was successful but I didn't receive any ticket not any refund. I want my money back.

My contact no. [protected]
Email I'd: [protected]@gmail.com

On wednesday night at 10:37 pm i have booked tickets for jailer movie (11 august morning 11:45 show) at pvr uptown mall bangalore for two tickets. Transaction got successful i paid through phonepe but in app booking is not reflecting yaar do something.

I am unable to cancel movie tickets that i booked today on 9th Aug for OMG 2 in INOX Luxe in Phoenix Marketcity Velacherry, Chennai. No ticket cancellation option on app and website displays ticket cancellation not availaible for this cinema.

I booked ticket on 06th of August 2023 for jailer movie on the date of 10th.
The amount of ticket costs 1222.70 and I paid the amount and I checked my transaction history and the amount of 1222.70 was deducted twice..
Kindly resolve my issue I need my refund back which is taken extra from my account..
This is not fair to deduct amount like this i want a valid explanation of my issue and it should be resolved asap!!
The ticket was booked in PVR cinemas, forum Mall, kanakapura road, banglore

Hello team, I booked the ticket for jailer movie for 13/08/23 at 12.45pm show timings when I booked the money got deducted from my bank and i didn't receive the tickets and also it happens frequently kindly i request you to refund my amount of ₹294 which was got deducted from my bank and my pvr cinema ID is [protected]@gmail.com and my mobile number is [protected], please kindly look into this

I booked two tickets prime for a movie on date 7 August 2023. Money got deducted and no tickets were booked.

I was paying for the tickets at PVR, Malad with patym, my money was debited but the status was "processing". Hence the told me that I will get a refund if it gets debited. I then proceeded by paying with my card. 5 hours later my patym status for this payment is showing completed and my money is debited. I ended up paying twice for the tickets, how do I get my refund?

I booked 2 recliner seats at Cinemax :City Center, Nashik.
On 6th August 2023, 12:15pm show - Rocky and Rani ki Prem kahani- screen 1

The seats which we booked are broken, not comfortable at all and also it is stinking.
The foam is also coming out of the seat