PVR Cinemas Complaints & Reviews

On 12 th August we have booked ticket no. Prime c13, 14, 15, 16 for 6.55 P.M show in PVR Aero Hub chennai for the Movie DD returns at AUDI 01. I paid Rs. 550/- through Paytm for Food from food court transaction Id:[protected] Order ID TN[protected], but the sale person told we didnt receive the amount and insisted to pay again. So told the amount will be refunded within 7 days. So i Paid Rs. 550/- again. And he given a number to contact [protected] for payment. But so far amount not refunded. Contacted many times but so far not refunded. Please do the needfull.

They put a banner mentioning that samosa is available for 99 rs and then when I ordered that, They said 99 rs offer samosa is stock out, 150 rs samosa is available.
After that I took permission of the staff, And asked them to say this on record. Everyone denied the same. Also, The Manager on Duty Snatched my mobile phone, behaved violently, grabbed my hand, Started
recording videos of my 2 female friends WITHOUT THEIR CONSENT. He behaved like a goon. I did not wanted to disturb others so did not create a scene there. Will drag them to court for defamation, violence, service deficiency, cheating and ofcourse mental harrasment.

I have gone to watch the Gadar 2 movie at PVR icon in The Phonenix Palladium mall of lower parel Mumbai on 21st of August at show time 11.30 and selected the classic seats of price around 120 rupees and then after the show finished they caught me without any reason and started threatening me that i have watch the movie without proper tickets so now I have to.pay rupees 350 of the next show of the movie i am underage boy they started abusing me blackmailing me about they will call the cops and tell my parents all about this iam a middle class boy with rarely 200.rupees in pocket for buying a book but they didn't listen anything they made me beg i have joined hands in front of them even i have kneel down but still they force me to pay rupees 350 so i have to borrow from a friend and give them the money without telling my parents pls take strict action against them and give me my money back pls i request you that or i will going to sue the entire PVR staff and cinemas Or pls just suspend the two lady wo abused me and blackmailed me pls

This is regarding the captioned transaction, whereby I revert to inform you that I had paid an amount of Rs. 883.28 on 19.08.2023 made by the name of Heena Banga for buying the 3 ticket for the movie show gadar 2 at PVR cinemas naraina, New Delhi, for 4:10 show.

Payment has been made by google pay UPI I’d heenabanga.[protected]@okhdfcbank and was duly deducted from the account but unfortunately the ticket has not been generated on the app.

Further, to inform you that there is no resolution for any grievances faced by customer who are booking through your app. I highly appreciate that being one of the leading cinemas brand, the digitisation process should totally be in complaint with the applicable laws giving ample opportunities for the user to register their grievances.

Movie tickets not booked even after making the payment. The payment made for 4 tickets of movie Gadar 2 at PVR Vegas Mall for 1155 hrs/[protected] show but the booking not done and did not receive the tickets for same on my e-mail ID.

Ticket amount debited but ticket details has not come.
BookDate[protected]
Time-12:55pm
Movie:Jailer

Booked ticket thru pvrofficial site

I'm writing my concern to inform that we have booked 2 tickets on August 6th in PVR cinemas APP after my UPI payment there are no tickets showing in PVR cinemas, called the customer care and they were not answering the call from 6pm to 10pm

when finally i was able to able to reach customer care, previously they informed that the money will be refunded within 7 to 8 days, it's been 11 days now and there is no refund initiated from PVR cinemas, dropped an email to PVR regarding the same - there was no response.

while reaching out to customer care after 12 days, there is no proper resolution as the agent is disconnecting the call saying we will call u Back!
No calls came from PVR end till date and the no proper update for money refund.

I want to PVR for watching OMG 2. Acc. to recent Govt orders, the food price is reduced by 40%, it came down to 99rs for combo. I asked the employee for the combo. She refused, she said that as it is 15th August, today the offer is not valid. I asked why? Today is a special day how come you are saying like this? She said let me call my manager. The manager arrived, he explained that for 15th Aug, we are not giving this combo, rest of the days, the offer is acceptable. I said again the same thing, as to why you are refusing. He said that the management has decided not to give offers for 15th Aug. I was already late for the movie, so, I left the lobby, and went for the movie. But I am very disappointed with this.

Dear PVR Cinemas Customer Service,

I hope this message finds you well. I am writing to express my profound disappointment and frustration regarding a recent incident that transpired at your cinema. On [7 july 2023], I had booked advance tickets for the [BAIPAN BHAARI DEVA (MARATHI)] screening at [PVR Pimpri Pune]. However, upon arriving at the venue with great anticipation, I was utterly dismayed to learn that the screening had been canceled due to purported "system issues."

What exacerbates my discontent is the fact that there was no prior communication whatsoever regarding the cancellation of the show. I had invested both time and money to attend this screening, only to be greeted with an unexpected and deeply unsatisfactory turn of events. This lack of transparency and consideration is entirely unbecoming of a reputable establishment like PVR Cinemas.

I believe it is only fair that customers are promptly informed of any changes or disruptions to their movie-going experience, especially when they have made the effort to book tickets well in advance. The absence of such communication not only displays a disregard for your patrons but also reflects poorly on the professionalism of your management.

In light of this unfortunate incident, I am left with no choice but to request a full refund for the tickets I purchased, along with a reasonable compensation for the inconvenience and disappointment I have endured. I value the time and resources I have invested in PVR Cinemas, and I believe a refund and compensation would be a just resolution to this matter.

I urge you to consider the gravity of this situation and take immediate action to rectify the situation. Your response and resolution in this matter will greatly influence my perception of PVR Cinemas and its commitment to customer satisfaction.

I kindly request a prompt response, outlining the steps you intend to take to process my refund and provide appropriate compensation. You can reach me at [[protected]].

Thank you for your attention to this matter. I look forward to a swift and satisfactory resolution.

Booking Ref: Dear Patron, your ticket has been generated for BAIPAN BHAARI DEVA (MARATHI) (U/A) on Monday, 14:45 (24 Hours Format), at POS:PVR PIMPRI PUNE (AUDI -Screen 3), 3 Seat(s): PRIME - J7, J8, J9. Total Amount-Rs 390, Transaction ID: 3658132. Please click on the below link to get your e-invoice. Just show this QR Code at the cinema entrance - https://cutt.ly/9wiWi6Nr Please note that you cannot pickup physical tickets with this QR Code. Thanks for Choosing PVR Cinemas.

Sincerely,

[Poonam Agarwal]
[Transaction ID: 3658132]
[[protected]]

It is of no doubt that usually pvr brings the best quality of cinema. But today Mangalore forum mall(15/08/23) at 8.30 am the picture quality for the movie Jailer in audi 1was so poor that I felt like watching a 3d movie without 3d glass. The sound quality was also below average. I felt like my money was looted. I expect a refund of Rs. 580 as a compensation.
Kindly check the quality of screen and sound before your whole quality goes down. Without a refund, no more pvr and no recommendations for pvr

Just wants to make a complian in respect of PVR acropolis ahmedabd in respect of allow child below 18 years in movie OMG-2 at screen 1 show time 8:10 pm date[protected].
The manager Mr. Arnab shows his weakness to handle such situation where seen child below 18 years inside the screen.

Pls do the needful on urgent basis. U can verify with CCTV Camara

I’ve booked tickets for oppenheimer for the 15 august along with food and drinks which cost about 1.7k. The amount was deducted but did not receive the tickets yet. When we tried to contact the customer service from 6 pm to 8 pm no one picked up and after 10 pm it says customer services can be contacted only from 9 am to 10 pm only.

There was a message which says that if the amount is deducted tickets will be issued, else it will be refunded.

Totally unreliable system from PVR, I’ve used many online services, I’ve never had such poor service( either have a reliable system or atleast provide customer service where people can reach out).

Money is debited from the account but ticket is not showing on the app

Unnecessary comments passsing by them seated behind our seats I 12... We can not enjoy our film...

Hi today Aug 12, 2023 we came 12.50 show jailer in screen 2 Seat no J10 and J11 in PVR Cinemas Skywalk, Aminjikarai. My baby’s silver bracelet was missing. Please check it and let me know.

Booked ticket from PVR app for OMG2 money got deducted but ticket didn’t reflect to the app nor I got it anywhere. The payment done from paytm as attached.

I booked a ticket for mission impossible dead reckoning part 1 at PVR Heritage RSL ECR Chennai on 11th August.
The transaction was successful but I didn't receive any ticket not any refund. I want my money back.

My contact no. [protected]
Email I'd: [protected]@gmail.com

On wednesday night at 10:37 pm i have booked tickets for jailer movie (11 august morning 11:45 show) at pvr uptown mall bangalore for two tickets. Transaction got successful i paid through phonepe but in app booking is not reflecting yaar do something.

I am unable to cancel movie tickets that i booked today on 9th Aug for OMG 2 in INOX Luxe in Phoenix Marketcity Velacherry, Chennai. No ticket cancellation option on app and website displays ticket cancellation not availaible for this cinema.

I booked ticket on 06th of August 2023 for jailer movie on the date of 10th.
The amount of ticket costs 1222.70 and I paid the amount and I checked my transaction history and the amount of 1222.70 was deducted twice..
Kindly resolve my issue I need my refund back which is taken extra from my account..
This is not fair to deduct amount like this i want a valid explanation of my issue and it should be resolved asap!!
The ticket was booked in PVR cinemas, forum Mall, kanakapura road, banglore